A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Outlook » General Discussion
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

Mail Merge Problem



 
 
Thread Tools Display Modes
  #1  
Old July 14th, 2004, 02:44 AM
MT DOJ Help Desk
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open the
document and do the mail merge without any problems. Once a month I send an
email to another user, and the email contains a link to the file. She can
click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do the
mail merge.

If I email the link to other users, they can open the file and do the mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the document
using the email link is being caused by a security setting on her computer.
But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer. Does anyone know what's causing this behavior, and how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.


  #2  
Old July 14th, 2004, 03:10 AM
Hilary Karp
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open the
document and do the mail merge without any problems. Once a month I send an
email to another user, and the email contains a link to the file. She can
click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do the
mail merge.

If I email the link to other users, they can open the file and do the mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the document
using the email link is being caused by a security setting on her computer.
But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer. Does anyone know what's causing this behavior, and how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.



  #3  
Old July 14th, 2004, 03:10 AM
Hilary Karp
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open the
document and do the mail merge without any problems. Once a month I send an
email to another user, and the email contains a link to the file. She can
click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do the
mail merge.

If I email the link to other users, they can open the file and do the mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the document
using the email link is being caused by a security setting on her computer.
But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer. Does anyone know what's causing this behavior, and how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.



  #4  
Old July 16th, 2004, 05:39 AM
MT DOJ Help Desk
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...
You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open

the
document and do the mail merge without any problems. Once a month I

send an
email to another user, and the email contains a link to the file. She

can
click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do

the
mail merge.

If I email the link to other users, they can open the file and do the

mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the

document
using the email link is being caused by a security setting on her

computer.
But I'm not sure if that setting would be at the OS level, in Word, or

in
Outlook. I've already posted this question in a Word group, but have

not
yet found an answer. Does anyone know what's causing this behavior, and

how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.





  #5  
Old July 16th, 2004, 05:39 AM
MT DOJ Help Desk
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...
You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open

the
document and do the mail merge without any problems. Once a month I

send an
email to another user, and the email contains a link to the file. She

can
click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do

the
mail merge.

If I email the link to other users, they can open the file and do the

mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the

document
using the email link is being caused by a security setting on her

computer.
But I'm not sure if that setting would be at the OS level, in Word, or

in
Outlook. I've already posted this question in a Word group, but have

not
yet found an answer. Does anyone know what's causing this behavior, and

how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.





  #6  
Old July 16th, 2004, 05:51 AM
MT DOJ Help Desk
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

OK, *this* is an XP group! :-) When I posted my last message I was reading
the Outlook group, but forgot that my response would be cross-posted.
Sorry.

The bottom line is that I suspect this is some kind of security setting,
which to me means that it could be an OS setting, an Outlook setting, or a
Word setting. Until I can get a better idea of what is causing the problem,
I think researching all 3 possibilities is appropriate.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"MT DOJ Help Desk" wrote in message
...
You should read messages more carefully before recommending an action

which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be

construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to

be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the

mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...
You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can

open
the
document and do the mail merge without any problems. Once a month I

send an
email to another user, and the email contains a link to the file. She

can
click on the link to open the file, but can't do the mail merge. If

she
opens the file by navigating to it in Windows Explorer, then she CAN

do
the
mail merge.

If I email the link to other users, they can open the file and do the

mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be

an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the

document
using the email link is being caused by a security setting on her

computer.
But I'm not sure if that setting would be at the OS level, in Word, or

in
Outlook. I've already posted this question in a Word group, but have

not
yet found an answer. Does anyone know what's causing this behavior,

and
how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.







  #7  
Old July 16th, 2004, 05:51 AM
MT DOJ Help Desk
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

OK, *this* is an XP group! :-) When I posted my last message I was reading
the Outlook group, but forgot that my response would be cross-posted.
Sorry.

The bottom line is that I suspect this is some kind of security setting,
which to me means that it could be an OS setting, an Outlook setting, or a
Word setting. Until I can get a better idea of what is causing the problem,
I think researching all 3 possibilities is appropriate.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"MT DOJ Help Desk" wrote in message
...
You should read messages more carefully before recommending an action

which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be

construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to

be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the

mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...
You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can

open
the
document and do the mail merge without any problems. Once a month I

send an
email to another user, and the email contains a link to the file. She

can
click on the link to open the file, but can't do the mail merge. If

she
opens the file by navigating to it in Windows Explorer, then she CAN

do
the
mail merge.

If I email the link to other users, they can open the file and do the

mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be

an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the

document
using the email link is being caused by a security setting on her

computer.
But I'm not sure if that setting would be at the OS level, in Word, or

in
Outlook. I've already posted this question in a Word group, but have

not
yet found an answer. Does anyone know what's causing this behavior,

and
how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.







  #8  
Old July 16th, 2004, 11:21 PM
Hilary Karp
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

Well excuse me for misreading your post. When you crossposted you
didn't list the word group which would on it's face be the most
appropriate. Seeing as how there are over a thousand a day in here and
I help out where I can, an oops occurs now and then. Maybe you should
try helping and see how well you do?

MT DOJ Help Desk wrote:

You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...

You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:


Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open


the

document and do the mail merge without any problems. Once a month I


send an

email to another user, and the email contains a link to the file. She


can

click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do


the

mail merge.

If I email the link to other users, they can open the file and do the


mail

merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the


document

using the email link is being caused by a security setting on her


computer.

But I'm not sure if that setting would be at the OS level, in Word, or


in

Outlook. I've already posted this question in a Word group, but have


not

yet found an answer. Does anyone know what's causing this behavior, and


how

to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.






  #9  
Old July 16th, 2004, 11:21 PM
Hilary Karp
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

Well excuse me for misreading your post. When you crossposted you
didn't list the word group which would on it's face be the most
appropriate. Seeing as how there are over a thousand a day in here and
I help out where I can, an oops occurs now and then. Maybe you should
try helping and see how well you do?

MT DOJ Help Desk wrote:

You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...

You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:


Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open


the

document and do the mail merge without any problems. Once a month I


send an

email to another user, and the email contains a link to the file. She


can

click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do


the

mail merge.

If I email the link to other users, they can open the file and do the


mail

merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the


document

using the email link is being caused by a security setting on her


computer.

But I'm not sure if that setting would be at the OS level, in Word, or


in

Outlook. I've already posted this question in a Word group, but have


not

yet found an answer. Does anyone know what's causing this behavior, and


how

to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.






  #10  
Old July 20th, 2004, 04:55 AM
MT DOJ Help Desk
external usenet poster
 
Posts: n/a
Default Mail Merge Problem

I assume that you are reading the posts in the XP group, because I don't
think the Outlook group has that kind of volume. I appreciate the fact that
many of these groups are high volume, and it's not possible for those who
are more knowledgeable to get to every single question. However, I sensed a
bit of attitude in your initial reply. Perhaps that was unintended on your
part, but it nonetheless came through to me. IMO, a better response on your
part would have been along the lines of, "Have your tried posting this in a
Word group?" or, "What Word group did you post the message to?" That way,
it comes off as simply asking for additional information, and not as an
admonishment for posting a question to the wrong group, which is how I
basically interpreted your initial response.

Maybe I could have responded better as well. Given that I had been trying
for about a week to tackle the issue in a Word group, your advice to go post
it in the right Word group just rubbed me the wrong way.

With Word, it is often difficult to assess which is the "right" group in
which to post a question, because there is no word.general or word.misc
group. Also, I was unable to find a group dealing specifically with Word
security issues. So I posted the question to
microsoft.public.word.docmanagement. In the past, when I have inquired
about the best group for posting general Word questions, the MVPs that offer
help in the Word groups have stated that microsoft.public.word.docmanagement
is about as good as any. I really wish there was a word.general group.

BTW, the most recent advice from microsoft.public.word.docmanagement is to
post the question in an Outlook group.

--

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...
Well excuse me for misreading your post. When you crossposted you
didn't list the word group which would on it's face be the most
appropriate. Seeing as how there are over a thousand a day in here and
I help out where I can, an oops occurs now and then. Maybe you should
try helping and see how well you do?

MT DOJ Help Desk wrote:

You should read messages more carefully before recommending an action

which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or

in
Outlook. I've already posted this question in a Word group, but have

not
yet found an answer."

Call me crazy, but I would have expected that last statement to be

construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications,

you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to

be
an *Outlook* problem than a Word problem. At the very least, posting

the
question in an Outlook group, seeing as how Outlook is involved in the

mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...

You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:


Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can

open

the

document and do the mail merge without any problems. Once a month I


send an

email to another user, and the email contains a link to the file. She


can

click on the link to open the file, but can't do the mail merge. If

she
opens the file by navigating to it in Windows Explorer, then she CAN do


the

mail merge.

If I email the link to other users, they can open the file and do the


mail

merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be

an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the


document

using the email link is being caused by a security setting on her


computer.

But I'm not sure if that setting would be at the OS level, in Word, or


in

Outlook. I've already posted this question in a Word group, but have


not

yet found an answer. Does anyone know what's causing this behavior,

and

how

to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.








 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Word 2002 Mail Merge with Access database Nancy Mailmerge 1 June 23rd, 2004 10:33 AM
Mail Merge Question - Saving Original File Name to Subsequent Merged Docs John Looby Mailmerge 1 June 6th, 2004 11:07 AM
Mail Merge Recipients Problem Robert J Mailmerge 1 May 12th, 2004 09:20 AM
Problem with Mail Merge Office 97 vs Office 2000 aylon Mailmerge 1 May 5th, 2004 08:40 AM
Problem with Mail Merge Office 97 vs Office 2000 aylon Setup, Installing & Configuration 0 May 4th, 2004 03:40 PM


All times are GMT +1. The time now is 06:13 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 OfficeFrustration.
The comments are property of their posters.