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#1
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Mail Merge Problem
Word 2000
Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the mail merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
#2
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Mail Merge Problem
You should ask this in the right newsgroup for Word 2000.
See here for list of all MS newsgroups http://aumha.org/nntp.htm MT DOJ Help Desk wrote: Word 2000 Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the mail merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
#3
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Mail Merge Problem
You should ask this in the right newsgroup for Word 2000.
See here for list of all MS newsgroups http://aumha.org/nntp.htm MT DOJ Help Desk wrote: Word 2000 Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the mail merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
#4
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Mail Merge Problem
You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is verbatim from my original message: "But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer." Call me crazy, but I would have expected that last statement to be construed as, "I've already posted this question in a Word group, but have not yet found an answer." Besides, how do you know that the right place for the question is a Word 2000 group? The question involves Outlook too (and gosh, isn't this an Outlook group), but might also be a Word or an OS issue. At this time, exactly were the problem is at isn't known, so therefore how do you know that this ISN'T the correct group? When you're researching an issue that involves multiple applications, you have to assume that the problem could be with any of the applications involved. Since the problem only happens when the user opens a document using a link in *Outlook*, I would actually say that it's more likely to be an *Outlook* problem than a Word problem. At the very least, posting the question in an Outlook group, seeing as how Outlook is involved in the mix, is not inappropriate in my opinion. -- Tom MT DOJ Help Desk Making the world a safer place. "Hilary Karp" wrote in message ... You should ask this in the right newsgroup for Word 2000. See here for list of all MS newsgroups http://aumha.org/nntp.htm MT DOJ Help Desk wrote: Word 2000 Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
#5
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Mail Merge Problem
You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is verbatim from my original message: "But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer." Call me crazy, but I would have expected that last statement to be construed as, "I've already posted this question in a Word group, but have not yet found an answer." Besides, how do you know that the right place for the question is a Word 2000 group? The question involves Outlook too (and gosh, isn't this an Outlook group), but might also be a Word or an OS issue. At this time, exactly were the problem is at isn't known, so therefore how do you know that this ISN'T the correct group? When you're researching an issue that involves multiple applications, you have to assume that the problem could be with any of the applications involved. Since the problem only happens when the user opens a document using a link in *Outlook*, I would actually say that it's more likely to be an *Outlook* problem than a Word problem. At the very least, posting the question in an Outlook group, seeing as how Outlook is involved in the mix, is not inappropriate in my opinion. -- Tom MT DOJ Help Desk Making the world a safer place. "Hilary Karp" wrote in message ... You should ask this in the right newsgroup for Word 2000. See here for list of all MS newsgroups http://aumha.org/nntp.htm MT DOJ Help Desk wrote: Word 2000 Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
#6
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Mail Merge Problem
OK, *this* is an XP group! :-) When I posted my last message I was reading
the Outlook group, but forgot that my response would be cross-posted. Sorry. The bottom line is that I suspect this is some kind of security setting, which to me means that it could be an OS setting, an Outlook setting, or a Word setting. Until I can get a better idea of what is causing the problem, I think researching all 3 possibilities is appropriate. -- Tom MT DOJ Help Desk Making the world a safer place. "MT DOJ Help Desk" wrote in message ... You should read messages more carefully before recommending an action which a person has clearly stated has already been taken. The following is verbatim from my original message: "But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer." Call me crazy, but I would have expected that last statement to be construed as, "I've already posted this question in a Word group, but have not yet found an answer." Besides, how do you know that the right place for the question is a Word 2000 group? The question involves Outlook too (and gosh, isn't this an Outlook group), but might also be a Word or an OS issue. At this time, exactly were the problem is at isn't known, so therefore how do you know that this ISN'T the correct group? When you're researching an issue that involves multiple applications, you have to assume that the problem could be with any of the applications involved. Since the problem only happens when the user opens a document using a link in *Outlook*, I would actually say that it's more likely to be an *Outlook* problem than a Word problem. At the very least, posting the question in an Outlook group, seeing as how Outlook is involved in the mix, is not inappropriate in my opinion. -- Tom MT DOJ Help Desk Making the world a safer place. "Hilary Karp" wrote in message ... You should ask this in the right newsgroup for Word 2000. See here for list of all MS newsgroups http://aumha.org/nntp.htm MT DOJ Help Desk wrote: Word 2000 Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
#7
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Mail Merge Problem
OK, *this* is an XP group! :-) When I posted my last message I was reading
the Outlook group, but forgot that my response would be cross-posted. Sorry. The bottom line is that I suspect this is some kind of security setting, which to me means that it could be an OS setting, an Outlook setting, or a Word setting. Until I can get a better idea of what is causing the problem, I think researching all 3 possibilities is appropriate. -- Tom MT DOJ Help Desk Making the world a safer place. "MT DOJ Help Desk" wrote in message ... You should read messages more carefully before recommending an action which a person has clearly stated has already been taken. The following is verbatim from my original message: "But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer." Call me crazy, but I would have expected that last statement to be construed as, "I've already posted this question in a Word group, but have not yet found an answer." Besides, how do you know that the right place for the question is a Word 2000 group? The question involves Outlook too (and gosh, isn't this an Outlook group), but might also be a Word or an OS issue. At this time, exactly were the problem is at isn't known, so therefore how do you know that this ISN'T the correct group? When you're researching an issue that involves multiple applications, you have to assume that the problem could be with any of the applications involved. Since the problem only happens when the user opens a document using a link in *Outlook*, I would actually say that it's more likely to be an *Outlook* problem than a Word problem. At the very least, posting the question in an Outlook group, seeing as how Outlook is involved in the mix, is not inappropriate in my opinion. -- Tom MT DOJ Help Desk Making the world a safer place. "Hilary Karp" wrote in message ... You should ask this in the right newsgroup for Word 2000. See here for list of all MS newsgroups http://aumha.org/nntp.htm MT DOJ Help Desk wrote: Word 2000 Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
#8
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Mail Merge Problem
Well excuse me for misreading your post. When you crossposted you
didn't list the word group which would on it's face be the most appropriate. Seeing as how there are over a thousand a day in here and I help out where I can, an oops occurs now and then. Maybe you should try helping and see how well you do? MT DOJ Help Desk wrote: You should read messages more carefully before recommending an action which a person has clearly stated has already been taken. The following is verbatim from my original message: "But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer." Call me crazy, but I would have expected that last statement to be construed as, "I've already posted this question in a Word group, but have not yet found an answer." Besides, how do you know that the right place for the question is a Word 2000 group? The question involves Outlook too (and gosh, isn't this an Outlook group), but might also be a Word or an OS issue. At this time, exactly were the problem is at isn't known, so therefore how do you know that this ISN'T the correct group? When you're researching an issue that involves multiple applications, you have to assume that the problem could be with any of the applications involved. Since the problem only happens when the user opens a document using a link in *Outlook*, I would actually say that it's more likely to be an *Outlook* problem than a Word problem. At the very least, posting the question in an Outlook group, seeing as how Outlook is involved in the mix, is not inappropriate in my opinion. -- Tom MT DOJ Help Desk Making the world a safer place. "Hilary Karp" wrote in message ... You should ask this in the right newsgroup for Word 2000. See here for list of all MS newsgroups http://aumha.org/nntp.htm MT DOJ Help Desk wrote: Word 2000 Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
#9
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Mail Merge Problem
Well excuse me for misreading your post. When you crossposted you
didn't list the word group which would on it's face be the most appropriate. Seeing as how there are over a thousand a day in here and I help out where I can, an oops occurs now and then. Maybe you should try helping and see how well you do? MT DOJ Help Desk wrote: You should read messages more carefully before recommending an action which a person has clearly stated has already been taken. The following is verbatim from my original message: "But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer." Call me crazy, but I would have expected that last statement to be construed as, "I've already posted this question in a Word group, but have not yet found an answer." Besides, how do you know that the right place for the question is a Word 2000 group? The question involves Outlook too (and gosh, isn't this an Outlook group), but might also be a Word or an OS issue. At this time, exactly were the problem is at isn't known, so therefore how do you know that this ISN'T the correct group? When you're researching an issue that involves multiple applications, you have to assume that the problem could be with any of the applications involved. Since the problem only happens when the user opens a document using a link in *Outlook*, I would actually say that it's more likely to be an *Outlook* problem than a Word problem. At the very least, posting the question in an Outlook group, seeing as how Outlook is involved in the mix, is not inappropriate in my opinion. -- Tom MT DOJ Help Desk Making the world a safer place. "Hilary Karp" wrote in message ... You should ask this in the right newsgroup for Word 2000. See here for list of all MS newsgroups http://aumha.org/nntp.htm MT DOJ Help Desk wrote: Word 2000 Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
#10
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Mail Merge Problem
I assume that you are reading the posts in the XP group, because I don't
think the Outlook group has that kind of volume. I appreciate the fact that many of these groups are high volume, and it's not possible for those who are more knowledgeable to get to every single question. However, I sensed a bit of attitude in your initial reply. Perhaps that was unintended on your part, but it nonetheless came through to me. IMO, a better response on your part would have been along the lines of, "Have your tried posting this in a Word group?" or, "What Word group did you post the message to?" That way, it comes off as simply asking for additional information, and not as an admonishment for posting a question to the wrong group, which is how I basically interpreted your initial response. Maybe I could have responded better as well. Given that I had been trying for about a week to tackle the issue in a Word group, your advice to go post it in the right Word group just rubbed me the wrong way. With Word, it is often difficult to assess which is the "right" group in which to post a question, because there is no word.general or word.misc group. Also, I was unable to find a group dealing specifically with Word security issues. So I posted the question to microsoft.public.word.docmanagement. In the past, when I have inquired about the best group for posting general Word questions, the MVPs that offer help in the Word groups have stated that microsoft.public.word.docmanagement is about as good as any. I really wish there was a word.general group. BTW, the most recent advice from microsoft.public.word.docmanagement is to post the question in an Outlook group. -- MT DOJ Help Desk Making the world a safer place. "Hilary Karp" wrote in message ... Well excuse me for misreading your post. When you crossposted you didn't list the word group which would on it's face be the most appropriate. Seeing as how there are over a thousand a day in here and I help out where I can, an oops occurs now and then. Maybe you should try helping and see how well you do? MT DOJ Help Desk wrote: You should read messages more carefully before recommending an action which a person has clearly stated has already been taken. The following is verbatim from my original message: "But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer." Call me crazy, but I would have expected that last statement to be construed as, "I've already posted this question in a Word group, but have not yet found an answer." Besides, how do you know that the right place for the question is a Word 2000 group? The question involves Outlook too (and gosh, isn't this an Outlook group), but might also be a Word or an OS issue. At this time, exactly were the problem is at isn't known, so therefore how do you know that this ISN'T the correct group? When you're researching an issue that involves multiple applications, you have to assume that the problem could be with any of the applications involved. Since the problem only happens when the user opens a document using a link in *Outlook*, I would actually say that it's more likely to be an *Outlook* problem than a Word problem. At the very least, posting the question in an Outlook group, seeing as how Outlook is involved in the mix, is not inappropriate in my opinion. -- Tom MT DOJ Help Desk Making the world a safer place. "Hilary Karp" wrote in message ... You should ask this in the right newsgroup for Word 2000. See here for list of all MS newsgroups http://aumha.org/nntp.htm MT DOJ Help Desk wrote: Word 2000 Outlook 2000 Windows XP I have a mail merge document that is not working for a user. I can open the document and do the mail merge without any problems. Once a month I send an email to another user, and the email contains a link to the file. She can click on the link to open the file, but can't do the mail merge. If she opens the file by navigating to it in Windows Explorer, then she CAN do the mail merge. If I email the link to other users, they can open the file and do the merge without any problems, so there's nothing wrong with the links themselves, or with the mail merge document. This would appear to be an issue with a setting on her particular computer. I suspect that the inability to do the mail merge after opening the document using the email link is being caused by a security setting on her computer. But I'm not sure if that setting would be at the OS level, in Word, or in Outlook. I've already posted this question in a Word group, but have not yet found an answer. Does anyone know what's causing this behavior, and how to fix it? Thanks for any help you can offer. -- Tom MT DOJ Help Desk Making the world a safer place. |
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