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adobe attachments open with blank screen
I receive attachments (pdf) and previously could open and read them.
Suddenly they open as blank. I then send this to another PC and open it successfully, save as Word and return it to my PC.......... I use Windows XP Pro, Outlook 2003. I am using the free Trial 2007, and still it worked for the first 2 weeks so I don't know if it's related. I'M TECHNOLOGICALLY CHALLENGED so if you care to respond, please make it as simple as possible - thanks much. Kind regards, Greg. |
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adobe attachments open with blank screen
challenged wrote:
I receive attachments (pdf) and previously could open and read them. Suddenly they open as blank. I then send this to another PC and open it successfully, save as Word and return it to my PC.......... I use Windows XP Pro, Outlook 2003. I am using the free Trial 2007, and still it worked for the first 2 weeks so I don't know if it's related. I'M TECHNOLOGICALLY CHALLENGED so if you care to respond, please make it as simple as possible - thanks much. Kind regards, Greg. What happens when you save the .pdf attachment as a file on your hard disk and then double-click on it in Windows Explorer to open it? Outlook doesn't open .pdf files. Outlook is an e-mail client. Some OTHER program is designated as the handler for PDF filetypes and that's the program with which you are having a problem. Opening (rather than saving) attachments in Outlook means it has to open *something*. Attachments are not files. They are merely long strings of encoded data within a MIME part in the body of your e-mail (that are presented as "attachments" in the UI for your e-mail client). The attachment is *in* your e-mail, not some file floating out in the ether that gets magically linked to the e-mail. Opening or saving the attachment means decoding that long string. For any program to *use* that attachment means to decode it and put it SOMEWHERE that the program can access. That means the attachment gets put into a file. If you open an attachment, Outlook decodes the attachment, saves it into a file within Outlook's secured temporary folder, and then passes the file to whatever is the handler designated for that filetype. When you exit the program that loaded the temporary file, and upon proper exit of Outlook, those temporary files are deleted. Any edits you made to them would be to the file created under Outlook's temporary folder. If you Save the attachment, Outlook decodes the attachment and puts that data into the specified file. It is then up to you to load whatever program you want to edit the file, and those edits will be saved to that file. If you Open the attachment (which means Outlook created a temporary file), and to see it outside of Outlook (and to whatever handler program Outlook passed the temporary file), enter the path for Outlook's secured temporary folder into the Address bar of Windows Explorer. To find the folder name, look in the registry under: HKEY_CURRENT_USER\Software\Microsoft\Office\versi on\Outlook\Security where version is whatever version of Outlook that you installed; e.g., 10.0 for Office XP, 11.0 for Office 2003, and so on. The data item named "OutlookSecureTempFolder" points to Outlook's temporary file path. Also read: http://www.slipstick.com/outlook/securetemp.htm |
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