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Cannot open file after installing Office 2007 Service Pack 2



 
 
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  #21  
Old May 17th, 2009, 10:59 AM posted to microsoft.public.publisher
Mary Sauer[_3_]
external usenet poster
 
Posts: 3,082
Default Cannot open file after installing Office 2007 Service Pack 2

This article explains why you are experiencing failure to open old files.

Microsoft Service Pack Uninstall Tool for the 2007 Microsoft Office suite
http://support.microsoft.com/kb/954914/en-us


--
Mary Sauer
http://msauer.mvps.org/

"M Walters" wrote in message
...
one more thing... the two files I've been trying to open are newseltter
files created originally way back with Publisher 2000. I've just used the
same file for my template for years. The bulletin file that I've been using
for the church stuff opens just fine.

"M Walters" wrote:

I have two files that were created using the downloadable version of
Microsoft Publisher 2007. Since I now have Publisher 2007 (full version) I
am unable to open these files. All I can figure is it is related to the
installation of Publisher SP 2 because I was working with them prior to that
date. The error code I receive when trying to open them is 1100009. Any
help would be greatly appreciated!

-Rebecca

"LL3" wrote:

Hi Martin,

Will you be able to send me a copy of the SP1 newsletter from last year
that
you were once able to open in SP2, but after saving it, it no longer
opened?
My email address is . If the file is too big for
Hotmail,
let me know and I'll send you a link for an FTP upload site. Thank you.

LeRoy

"mxl" wrote:

Hi Leroy

Post your email address and I'll email you a file.

Regards

Martin

"LL3" wrote:

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been
following
this thread. I'd like to find out more about the file that you first
started
seeing this problem with. Which version of Publisher did you first
create it
in? What did you do in SP2 before you saved it? Would you be able to
send us
a copy of the file so we can take a closer look at what's going on? We
are
trying to repro this in house and your assistance would be very
helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will
be made
available soon. It's true that this problem does not affect all
publisher
files. We have the case where all of this year's newletters could
not be
opened, but last year's could. So as a work around we used last
year's file
as a template for this week's newsletter. However, even though this
new file
was opened, edited and saved by Publisher SP2, the next day it had
the same
problem that it could not be opened. So even files created by the
SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers
being used
for desktop publishing. Microsoft have provided a good command-line
tool to
do this, see
http://support.microsoft.com/kb/954914. Not ideal, but
at
least I can do something to keep the organisation working.

Regards

Martin





  #22  
Old May 18th, 2009, 01:43 AM posted to microsoft.public.publisher
mxl
external usenet poster
 
Posts: 3
Default Cannot open file after installing Office 2007 Service Pack 2

Hi Leroy

I am unable to send you this file. I have uninstalled Office 2007 SP2 from
all computers so I can no longer verify which file had the issue.

Also, I am reluctant to send any file to a hotmail address. If you are part
of the publisher test team, I would expect you to have a Microsoft email
address.

Regards

Martin



"LL3" wrote:

Hi Martin,

Will you be able to send me a copy of the SP1 newsletter from last year that
you were once able to open in SP2, but after saving it, it no longer opened?
My email address is . If the file is too big for Hotmail,
let me know and I'll send you a link for an FTP upload site. Thank you.

LeRoy

"mxl" wrote:

Hi Leroy

Post your email address and I'll email you a file.

Regards

Martin

"LL3" wrote:

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see
http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #23  
Old May 18th, 2009, 01:26 PM posted to microsoft.public.publisher
SMR_Aaron[_2_]
external usenet poster
 
Posts: 5
Default Cannot open file after installing Office 2007 Service Pack 2

I'm pretty sure I can find a file to send Leroy that is experiencing this
issue, but I agree with Martin, I would prefer dealing with an actual
Microsoft email address / FTP site. Most of our Publisher files we have are
fairly large, so FTP is probably the way to go.

Aaron


"mxl" wrote:

Hi Leroy

I am unable to send you this file. I have uninstalled Office 2007 SP2 from
all computers so I can no longer verify which file had the issue.

Also, I am reluctant to send any file to a hotmail address. If you are part
of the publisher test team, I would expect you to have a Microsoft email
address.

Regards

Martin



"LL3" wrote:

Hi Martin,

Will you be able to send me a copy of the SP1 newsletter from last year that
you were once able to open in SP2, but after saving it, it no longer opened?
My email address is . If the file is too big for Hotmail,
let me know and I'll send you a link for an FTP upload site. Thank you.

LeRoy

"mxl" wrote:

Hi Leroy

Post your email address and I'll email you a file.

Regards

Martin

"LL3" wrote:

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see
http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #24  
Old May 18th, 2009, 01:54 PM posted to microsoft.public.publisher
John Inzer[_2_]
external usenet poster
 
Posts: 97
Default Cannot open file after installing Office 2007 Service Pack 2

SMR_Aaron wrote:
I'm pretty sure I can find a file to send Leroy that is experiencing
this issue, but I agree with Martin, I would prefer dealing with an
actual Microsoft email address / FTP site. Most of our Publisher
files we have are fairly large, so FTP is probably the way to go.

Aaron

===========================
FWIW...maybe you could upload the
file to one of the following sites and
send the recipients the download link.

"YouSendIt"
http://www.yousendit.com/

"SendSpace"
http://www.sendspace.com/


--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk


  #25  
Old May 18th, 2009, 06:40 PM posted to microsoft.public.publisher
LL3
external usenet poster
 
Posts: 14
Default Cannot open file after installing Office 2007 Service Pack 2

Thank you all for your posts, and for your offer to share your files. I
understand that you may be reluctant to send your file to a Hotmail address,
but as a best practice I don't give out my work email in the newsgroup
forums. I was able to send Michael (MGL) a link to our FTP site where he was
able to successfully upload his problem file; this file has helped us work on
this issue. If any of you would like to upload your file(s) to our FTP site,
you can send me an email ) and I will give you access to
the FTP site. I will use the email address that you send from, to send you
the invitation.

Again, thank you for your help and for your patience as we work on this
problem.

LeRoy


"John Inzer" wrote:

SMR_Aaron wrote:
I'm pretty sure I can find a file to send Leroy that is experiencing
this issue, but I agree with Martin, I would prefer dealing with an
actual Microsoft email address / FTP site. Most of our Publisher
files we have are fairly large, so FTP is probably the way to go.

Aaron

===========================
FWIW...maybe you could upload the
file to one of the following sites and
send the recipients the download link.

"YouSendIt"
http://www.yousendit.com/

"SendSpace"
http://www.sendspace.com/


--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk



  #26  
Old May 20th, 2009, 01:32 PM posted to microsoft.public.publisher
SMR_Aaron[_2_]
external usenet poster
 
Posts: 5
Default Cannot open file after installing Office 2007 Service Pack 2

LeRoy,

I sent an email to your hotmail account yesterday from my office asking for
the microsoft FTP link, but I did not get a response. I have one of our
Publisher files that is giving us problems and I'd like to submit it to help
you guys get to the bottom of this issue. It's very small (120 KB), so let
me know if it would be easier to just email it to you instead.

Aaron


"LL3" wrote:

Thank you all for your posts, and for your offer to share your files. I
understand that you may be reluctant to send your file to a Hotmail address,
but as a best practice I don't give out my work email in the newsgroup
forums. I was able to send Michael (MGL) a link to our FTP site where he was
able to successfully upload his problem file; this file has helped us work on
this issue. If any of you would like to upload your file(s) to our FTP site,
you can send me an email ) and I will give you access to
the FTP site. I will use the email address that you send from, to send you
the invitation.

Again, thank you for your help and for your patience as we work on this
problem.

LeRoy


"John Inzer" wrote:

SMR_Aaron wrote:
I'm pretty sure I can find a file to send Leroy that is experiencing
this issue, but I agree with Martin, I would prefer dealing with an
actual Microsoft email address / FTP site. Most of our Publisher
files we have are fairly large, so FTP is probably the way to go.

Aaron

===========================
FWIW...maybe you could upload the
file to one of the following sites and
send the recipients the download link.

"YouSendIt"
http://www.yousendit.com/

"SendSpace"
http://www.sendspace.com/


--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk



  #27  
Old May 20th, 2009, 04:28 PM posted to microsoft.public.publisher
JC
external usenet poster
 
Posts: 243
Default Cannot open file after installing Office 2007 Service Pack 2

I renamed the SP2 version of MSPUB.EXE and copied the SP1 MSPUB.EXE version
12.0.6308.5000 to the office12 folder and Publisher opens the files now. I
haven't completely tested all functions so I would save any modified files
with a new file name just in case.

JC

"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack 2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan

  #28  
Old May 29th, 2009, 07:52 PM posted to microsoft.public.publisher
Patrick S
external usenet poster
 
Posts: 2
Default Cannot open file after installing Office 2007 Service Pack 2

Has there been any resolution? We've been fighting with this for a couple
weeks now. People are starting to beg for the Adobe suite!
  #29  
Old May 29th, 2009, 08:47 PM posted to microsoft.public.publisher
SMR_Aaron[_2_]
external usenet poster
 
Posts: 5
Default Cannot open file after installing Office 2007 Service Pack 2

No resolution that I'm aware of. Leroy from Microsoft (LL3) was supposedly
working on this issue for us, but he never responded to my post from last
week nor did he respond to the email I sent directly to his hotmail account.
Is it too much to ask for some type of weekly update from Microsoft regarding
this issue?

Aaron


"Patrick S" wrote:

Has there been any resolution? We've been fighting with this for a couple
weeks now. People are starting to beg for the Adobe suite!

  #30  
Old June 5th, 2009, 09:01 PM posted to microsoft.public.publisher
LL3
external usenet poster
 
Posts: 14
Default Cannot open file after installing Office 2007 Service Pack 2

Hi Aaron,

I never did see an email in my Hotmail inbox, if you sent it and I didn't
get it, chances are it was filtered to my Junk mail folder. I can assure you
that this is still a high pri issue for us and we are actively working on
this issue. We are sorry for the pain that this bug is causing.
Unfortunately at this time I cannot go into any more details about a
resolution but I hope to be able to update you all on what's happening very
soon.

If you still have the file available to send, I would love to have it. If
you post here before you send me the mail to get access to the FTP site, I
will be sure to look in both folders.

Thank you for your help,

LL3


"SMR_Aaron" wrote:

No resolution that I'm aware of. Leroy from Microsoft (LL3) was supposedly
working on this issue for us, but he never responded to my post from last
week nor did he respond to the email I sent directly to his hotmail account.
Is it too much to ask for some type of weekly update from Microsoft regarding
this issue?

Aaron


"Patrick S" wrote:

Has there been any resolution? We've been fighting with this for a couple
weeks now. People are starting to beg for the Adobe suite!

 




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