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#11
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Cannot open file after installing Office 2007 Service Pack 2
I don't know how you can know to state as truth that "most people" are OK
opening pre SP2 files. I have seen people complaining about this here and elsewhere ... that their Publisher files cannot be opened. No one from Microsoft has contacted me about this or asked for a specimen document. I am not going to pay $100 for email support to fix something that should never have been released; at one point Microsoft would have considered something like this a show stopper .... perhaps now bugs are a new source of revenue ... pay $$$ for every contact with MSFT. "Ed Bennett" wrote: MLG wrote: It boggles the mind that Microsoft would not have done a simple regression test before releasing SP2 .... to make sure that Publisher 2007 can open an exisiting file. It appears that Publisher and its users are not important to Microsoft. Breaking an application is just not right. The fact is that most people (including myself) CAN open pre-SP2 files in SP2; if that were not the case, obviously it would have been discovered during the beta. Microsoft has been made aware of this issue. -- Ed Bennett - MVP Microsoft Publisher http://ed.mvps.org |
#12
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Cannot open file after installing Office 2007 Service Pack 2
Hi Ed
I'm glad Microsoft are aware of this issue and hopefully a fix will be made available soon. It's true that this problem does not affect all publisher files. We have the case where all of this year's newletters could not be opened, but last year's could. So as a work around we used last year's file as a template for this week's newsletter. However, even though this new file was opened, edited and saved by Publisher SP2, the next day it had the same problem that it could not be opened. So even files created by the SP2 version have this problem. I am getting around the problem by uninstalling SP2 on computers being used for desktop publishing. Microsoft have provided a good command-line tool to do this, see http://support.microsoft.com/kb/954914. Not ideal, but at least I can do something to keep the organisation working. Regards Martin |
#13
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Cannot open file after installing Office 2007 Service Pack 2
Hi Martin
I'm LeRoy from the Microsoft Publisher Test Team and I've been following this thread. I'd like to find out more about the file that you first started seeing this problem with. Which version of Publisher did you first create it in? What did you do in SP2 before you saved it? Would you be able to send us a copy of the file so we can take a closer look at what's going on? We are trying to repro this in house and your assistance would be very helpful. Thank you in advance, LeRoy "mxl" wrote: Hi Ed I'm glad Microsoft are aware of this issue and hopefully a fix will be made available soon. It's true that this problem does not affect all publisher files. We have the case where all of this year's newletters could not be opened, but last year's could. So as a work around we used last year's file as a template for this week's newsletter. However, even though this new file was opened, edited and saved by Publisher SP2, the next day it had the same problem that it could not be opened. So even files created by the SP2 version have this problem. I am getting around the problem by uninstalling SP2 on computers being used for desktop publishing. Microsoft have provided a good command-line tool to do this, see http://support.microsoft.com/kb/954914. Not ideal, but at least I can do something to keep the organisation working. Regards Martin |
#14
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Cannot open file after installing Office 2007 Service Pack 2
Hi Leroy
Post your email address and I'll email you a file. Regards Martin "LL3" wrote: Hi Martin I'm LeRoy from the Microsoft Publisher Test Team and I've been following this thread. I'd like to find out more about the file that you first started seeing this problem with. Which version of Publisher did you first create it in? What did you do in SP2 before you saved it? Would you be able to send us a copy of the file so we can take a closer look at what's going on? We are trying to repro this in house and your assistance would be very helpful. Thank you in advance, LeRoy "mxl" wrote: Hi Ed I'm glad Microsoft are aware of this issue and hopefully a fix will be made available soon. It's true that this problem does not affect all publisher files. We have the case where all of this year's newletters could not be opened, but last year's could. So as a work around we used last year's file as a template for this week's newsletter. However, even though this new file was opened, edited and saved by Publisher SP2, the next day it had the same problem that it could not be opened. So even files created by the SP2 version have this problem. I am getting around the problem by uninstalling SP2 on computers being used for desktop publishing. Microsoft have provided a good command-line tool to do this, see http://support.microsoft.com/kb/954914. Not ideal, but at least I can do something to keep the organisation working. Regards Martin |
#16
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Cannot open file after installing Office 2007 Service Pack 2
I emailed a newsletter to from my business email account.
Thank you for your help. "LL3" wrote: Thanks Martin. You can send it to . "mxl" wrote: Hi Leroy Post your email address and I'll email you a file. Regards Martin "LL3" wrote: Hi Martin I'm LeRoy from the Microsoft Publisher Test Team and I've been following this thread. I'd like to find out more about the file that you first started seeing this problem with. Which version of Publisher did you first create it in? What did you do in SP2 before you saved it? Would you be able to send us a copy of the file so we can take a closer look at what's going on? We are trying to repro this in house and your assistance would be very helpful. Thank you in advance, LeRoy "mxl" wrote: Hi Ed I'm glad Microsoft are aware of this issue and hopefully a fix will be made available soon. It's true that this problem does not affect all publisher files. We have the case where all of this year's newletters could not be opened, but last year's could. So as a work around we used last year's file as a template for this week's newsletter. However, even though this new file was opened, edited and saved by Publisher SP2, the next day it had the same problem that it could not be opened. So even files created by the SP2 version have this problem. I am getting around the problem by uninstalling SP2 on computers being used for desktop publishing. Microsoft have provided a good command-line tool to do this, see http://support.microsoft.com/kb/954914. Not ideal, but at least I can do something to keep the organisation working. Regards Martin |
#17
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Cannot open file after installing Office 2007 Service Pack 2
Hi Martin,
Will you be able to send me a copy of the SP1 newsletter from last year that you were once able to open in SP2, but after saving it, it no longer opened? My email address is . If the file is too big for Hotmail, let me know and I'll send you a link for an FTP upload site. Thank you. LeRoy "mxl" wrote: Hi Leroy Post your email address and I'll email you a file. Regards Martin "LL3" wrote: Hi Martin I'm LeRoy from the Microsoft Publisher Test Team and I've been following this thread. I'd like to find out more about the file that you first started seeing this problem with. Which version of Publisher did you first create it in? What did you do in SP2 before you saved it? Would you be able to send us a copy of the file so we can take a closer look at what's going on? We are trying to repro this in house and your assistance would be very helpful. Thank you in advance, LeRoy "mxl" wrote: Hi Ed I'm glad Microsoft are aware of this issue and hopefully a fix will be made available soon. It's true that this problem does not affect all publisher files. We have the case where all of this year's newletters could not be opened, but last year's could. So as a work around we used last year's file as a template for this week's newsletter. However, even though this new file was opened, edited and saved by Publisher SP2, the next day it had the same problem that it could not be opened. So even files created by the SP2 version have this problem. I am getting around the problem by uninstalling SP2 on computers being used for desktop publishing. Microsoft have provided a good command-line tool to do this, see http://support.microsoft.com/kb/954914. Not ideal, but at least I can do something to keep the organisation working. Regards Martin |
#18
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Cannot open file after installing Office 2007 Service Pack 2
I have two files that were created using the downloadable version of
Microsoft Publisher 2007. Since I now have Publisher 2007 (full version) I am unable to open these files. All I can figure is it is related to the installation of Publisher SP 2 because I was working with them prior to that date. The error code I receive when trying to open them is 1100009. Any help would be greatly appreciated! -Rebecca "LL3" wrote: Hi Martin, Will you be able to send me a copy of the SP1 newsletter from last year that you were once able to open in SP2, but after saving it, it no longer opened? My email address is . If the file is too big for Hotmail, let me know and I'll send you a link for an FTP upload site. Thank you. LeRoy "mxl" wrote: Hi Leroy Post your email address and I'll email you a file. Regards Martin "LL3" wrote: Hi Martin I'm LeRoy from the Microsoft Publisher Test Team and I've been following this thread. I'd like to find out more about the file that you first started seeing this problem with. Which version of Publisher did you first create it in? What did you do in SP2 before you saved it? Would you be able to send us a copy of the file so we can take a closer look at what's going on? We are trying to repro this in house and your assistance would be very helpful. Thank you in advance, LeRoy "mxl" wrote: Hi Ed I'm glad Microsoft are aware of this issue and hopefully a fix will be made available soon. It's true that this problem does not affect all publisher files. We have the case where all of this year's newletters could not be opened, but last year's could. So as a work around we used last year's file as a template for this week's newsletter. However, even though this new file was opened, edited and saved by Publisher SP2, the next day it had the same problem that it could not be opened. So even files created by the SP2 version have this problem. I am getting around the problem by uninstalling SP2 on computers being used for desktop publishing. Microsoft have provided a good command-line tool to do this, see http://support.microsoft.com/kb/954914. Not ideal, but at least I can do something to keep the organisation working. Regards Martin |
#19
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Cannot open file after installing Office 2007 Service Pack 2
one more thing... the two files I've been trying to open are newseltter
files created originally way back with Publisher 2000. I've just used the same file for my template for years. The bulletin file that I've been using for the church stuff opens just fine. "M Walters" wrote: I have two files that were created using the downloadable version of Microsoft Publisher 2007. Since I now have Publisher 2007 (full version) I am unable to open these files. All I can figure is it is related to the installation of Publisher SP 2 because I was working with them prior to that date. The error code I receive when trying to open them is 1100009. Any help would be greatly appreciated! -Rebecca "LL3" wrote: Hi Martin, Will you be able to send me a copy of the SP1 newsletter from last year that you were once able to open in SP2, but after saving it, it no longer opened? My email address is . If the file is too big for Hotmail, let me know and I'll send you a link for an FTP upload site. Thank you. LeRoy "mxl" wrote: Hi Leroy Post your email address and I'll email you a file. Regards Martin "LL3" wrote: Hi Martin I'm LeRoy from the Microsoft Publisher Test Team and I've been following this thread. I'd like to find out more about the file that you first started seeing this problem with. Which version of Publisher did you first create it in? What did you do in SP2 before you saved it? Would you be able to send us a copy of the file so we can take a closer look at what's going on? We are trying to repro this in house and your assistance would be very helpful. Thank you in advance, LeRoy "mxl" wrote: Hi Ed I'm glad Microsoft are aware of this issue and hopefully a fix will be made available soon. It's true that this problem does not affect all publisher files. We have the case where all of this year's newletters could not be opened, but last year's could. So as a work around we used last year's file as a template for this week's newsletter. However, even though this new file was opened, edited and saved by Publisher SP2, the next day it had the same problem that it could not be opened. So even files created by the SP2 version have this problem. I am getting around the problem by uninstalling SP2 on computers being used for desktop publishing. Microsoft have provided a good command-line tool to do this, see http://support.microsoft.com/kb/954914. Not ideal, but at least I can do something to keep the organisation working. Regards Martin |
#20
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Cannot open file after installing Office 2007 Service Pack 2
All you can do is uninstall SP2 until Microsoft actually wake up and fix
this. |
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