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#1
September 10th, 2007, 02:28 AM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007
I tried to install an update to Outlook 2007 and it failed because it
couldn't detect the installation. It said the installation database may be corrupted. I tried using "change" in add/remove programs and nothing happens. If I put the install CD into the drive, I get a message that says setup did not complete successfully. If I try and remove from add/remove programs, the removal fails. any suggestions OTHER than a manual uninstall? If manual uninstall is the only option, could someone please supply a link with complete and detailed instructions? thanks! 
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#2
September 11th, 2007, 06:14 PM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007
http://support.microsoft.com/kb/928218
-- -- Susan Ramlet MVP - Office Please reply to the newsgroup. I cannot respond to private requests for help. Besides, then the community doesn't benefit from your question! "David" wrote in message ... I tried to install an update to Outlook 2007 and it failed because it couldn't detect the installation. It said the installation database may be corrupted. I tried using "change" in add/remove programs and nothing happens. If I put the install CD into the drive, I get a message that says setup did not complete successfully. If I try and remove from add/remove programs, the removal fails. any suggestions OTHER than a manual uninstall? If manual uninstall is the only option, could someone please supply a link with complete and detailed instructions? thanks!
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#3
September 12th, 2007, 03:28 AM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007
Thank you Susan for the reply; howevr it is getting worse. When I insert the
Office CD to reinstall, I get a message saying setup did not complete successfully. Now Office is gone and I can't reinstall it. OUCH. Any suggestions? "Susan Ramlet" wrote: http://support.microsoft.com/kb/928218 -- -- Susan Ramlet MVP - Office Please reply to the newsgroup. I cannot respond to private requests for help. Besides, then the community doesn't benefit from your question! "David" wrote in message ... I tried to install an update to Outlook 2007 and it failed because it couldn't detect the installation. It said the installation database may be corrupted. I tried using "change" in add/remove programs and nothing happens. If I put the install CD into the drive, I get a message that says setup did not complete successfully. If I try and remove from add/remove programs, the removal fails. any suggestions OTHER than a manual uninstall? If manual uninstall is the only option, could someone please supply a link with complete and detailed instructions? thanks!
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#4
September 13th, 2007, 08:52 PM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007
Anyone?? I could really use some advice here.
"David" wrote: Thank you Susan for the reply; howevr it is getting worse. When I insert the Office CD to reinstall, I get a message saying setup did not complete successfully. Now Office is gone and I can't reinstall it. OUCH. Any suggestions? "Susan Ramlet" wrote: http://support.microsoft.com/kb/928218 -- -- Susan Ramlet MVP - Office Please reply to the newsgroup. I cannot respond to private requests for help. Besides, then the community doesn't benefit from your question! "David" wrote in message ... I tried to install an update to Outlook 2007 and it failed because it couldn't detect the installation. It said the installation database may be corrupted. I tried using "change" in add/remove programs and nothing happens. If I put the install CD into the drive, I get a message that says setup did not complete successfully. If I try and remove from add/remove programs, the removal fails. any suggestions OTHER than a manual uninstall? If manual uninstall is the only option, could someone please supply a link with complete and detailed instructions? thanks!
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#5
September 14th, 2007, 05:59 PM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007
You could try running the Windows Installer Cleanup Utility to remove
installer references to Office, then re-install. Otherwise, you may need to contact Microsoft's Product Support... http://support.microsoft.com/kb/290301/en-us -- -- Susan Ramlet MVP - Office Please reply to the newsgroup. I cannot respond to private requests for help. Besides, then the community doesn't benefit from your question! "David" wrote in message ... Thank you Susan for the reply; howevr it is getting worse. When I insert the Office CD to reinstall, I get a message saying setup did not complete successfully. Now Office is gone and I can't reinstall it. OUCH. Any suggestions? "Susan Ramlet" wrote: http://support.microsoft.com/kb/928218 -- -- Susan Ramlet MVP - Office Please reply to the newsgroup. I cannot respond to private requests for help. Besides, then the community doesn't benefit from your question! "David" wrote in message ... I tried to install an update to Outlook 2007 and it failed because it couldn't detect the installation. It said the installation database may be corrupted. I tried using "change" in add/remove programs and nothing happens. If I put the install CD into the drive, I get a message that says setup did not complete successfully. If I try and remove from add/remove programs, the removal fails. any suggestions OTHER than a manual uninstall? If manual uninstall is the only option, could someone please supply a link with complete and detailed instructions? thanks!
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#6
December 22nd, 2007, 10:36 AM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007 - SOLVED
HURRAH! I seem to have solved this for myself!
I am running Windows Vista Ultimate, Office Home & Student 2007 and Office Outlook 2007. I discovered that the installation files for Office Outlook 2007 were corrupted. I went to:- http://support.microsoft.com/kb/290301/en-us and downloaded the "Windows Installer CleanUp Utility" and ran it on Microsoft Outlook. I then did the following. 1. ReInstalled Microsoft Outlook 2007 over the top of the current installation 2. Restarted the computer 3. Carried out a repair on Outlook 4. Restarted the computer 5. Installed Office 2007 SP1 Successfully! I hope that this helps everyone Regards Richard
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#7
January 9th, 2008, 06:03 PM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007 - SOLVED
Thank You- you solved my problem also. Thank YOU again!
"Richardxxx" wrote: HURRAH! I seem to have solved this for myself! I am running Windows Vista Ultimate, Office Home & Student 2007 and Office Outlook 2007. I discovered that the installation files for Office Outlook 2007 were corrupted. I went to:- http://support.microsoft.com/kb/290301/en-us and downloaded the "Windows Installer CleanUp Utility" and ran it on Microsoft Outlook. I then did the following. 1. ReInstalled Microsoft Outlook 2007 over the top of the current installation 2. Restarted the computer 3. Carried out a repair on Outlook 4. Restarted the computer 5. Installed Office 2007 SP1 Successfully! I hope that this helps everyone Regards Richard
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#8
January 12th, 2009, 08:00 PM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007 - SOLVED
"itzachance" wrote: Thank You- you solved my problem also. Thank YOU again! "Richardxxx" wrote: HURRAH! I seem to have solved this for myself! I am running Windows Vista Ultimate, Office Home & Student 2007 and Office Outlook 2007. I discovered that the installation files for Office Outlook 2007 were corrupted. I went to:- http://support.microsoft.com/kb/290301/en-us and downloaded the "Windows Installer CleanUp Utility" and ran it on Microsoft Outlook. I then did the following. 1. ReInstalled Microsoft Outlook 2007 over the top of the current installation 2. Restarted the computer 3. Carried out a repair on Outlook 4. Restarted the computer 5. Installed Office 2007 SP1 Successfully! I hope that this helps everyone Regards Richard
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#9
January 12th, 2009, 08:45 PM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007 - SOLVED
I take it you didnt read the warning in the KB article about not using this
utility on Office 2007 "BR" wrote in message ... "itzachance" wrote: Thank You- you solved my problem also. Thank YOU again! "Richardxxx" wrote: HURRAH! I seem to have solved this for myself! I am running Windows Vista Ultimate, Office Home & Student 2007 and Office Outlook 2007. I discovered that the installation files for Office Outlook 2007 were corrupted. I went to:- http://support.microsoft.com/kb/290301/en-us and downloaded the "Windows Installer CleanUp Utility" and ran it on Microsoft Outlook. I then did the following. 1. ReInstalled Microsoft Outlook 2007 over the top of the current installation 2. Restarted the computer 3. Carried out a repair on Outlook 4. Restarted the computer 5. Installed Office 2007 SP1 Successfully! I hope that this helps everyone Regards Richard
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#10
February 11th, 2009, 01:22 PM
posted to microsoft.public.office.setup
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Can't Repair or Uninstall Office 2007
Richard - how did you know that your Outlook install files were corrupted? I have a similar problem with Excel an I don't really want to go the manual route of editing all the Registry entries -- theclockman ------------------------------------------------------------------------ theclockman's Profile: http://forums.techarena.in/members/theclockman.htm View this thread: http://forums.techarena.in/office-setup/815410.htm http://forums.techarena.in
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