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#1
August 25th, 2008, 04:38 PM
posted to microsoft.public.office.misc
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Encountered a problem and needs to close
For the last couple of days we are receiving an error message in Excel and
Word whenever we open a document and try to edit it. The document will open fine- but as soon as you try to make any changes- the error message pops up- and it closes down. Its the typical Error message "Word has encountered a problem and needs to close" The error report has this listed: Error Signature AppName: winword.exe AppVer: 12.0.4518.1014 AppStamp:45428028 ModName: Unknown ModVar: 0.0.0.0 ModStamp:00000000 fDebug: 0 Offset: 00000000 We have uninstalled and reinstalled Microsoft Small Business 2007. But, as I expected, it did nothing. I have two computers that are the EXACT same- and only one is having this problem. So I know its not an update issue. Here are the specs- Dell Precision 390 Windows XP Pro Microsoft Office Small Business 2007 (we dont use the power point or Access- so this is only showing right now in Excel and Word) I'm sure I'm missing some important information- but I will be happy to supply whatever is needed. Any help would be great- I have a feeling its something simple- I just cant figure it out. Thanks! 
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#2
September 18th, 2008, 03:23 AM
posted to microsoft.public.office.misc
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Encountered a problem and needs to close
"rb5192" wrote: For the last couple of days we are receiving an error message in Excel and Word whenever we open a document and try to edit it. The document will open fine- but as soon as you try to make any changes- the error message pops up- and it closes down. Its the typical Error message "Word has encountered a problem and needs to close" The error report has this listed: Error Signature AppName: winword.exe AppVer: 12.0.4518.1014 AppStamp:45428028 ModName: Unknown ModVar: 0.0.0.0 ModStamp:00000000 fDebug: 0 Offset: 00000000 We have uninstalled and reinstalled Microsoft Small Business 2007. But, as I expected, it did nothing. I have two computers that are the EXACT same- and only one is having this problem. So I know its not an update issue. Here are the specs- Dell Precision 390 Windows XP Pro Microsoft Office Small Business 2007 (we dont use the power point or Access- so this is only showing right now in Excel and Word) I'm sure I'm missing some important information- but I will be happy to supply whatever is needed. Any help would be great- I have a feeling its something simple- I just cant figure it out. Thanks!
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