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#1
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Office 07 Apps Crashing
All Office applications on a clients cpu are repeatedly crashing. The following errors are lsited in the Event logs: Event Type: Error Event Source: Microsoft Office 12 Sessions Event Category: None Event ID: 7001 Date: 9/17/2008 Time: 12:48:13 PM User: N/A Computer: LFIWS480IW035 Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 2 seconds with 0 seconds of active time. This session ended with a crash. Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 1000 Date: 9/17/2008 Time: 1:24:57 PM User: N/A Computer: LFIWS480IW035 Description: Faulting application powerpnt.exe, version 12.0.6300.5000, stamp 47606dee, faulting module mso.dll, version 12.0.6213.1000, stamp 46eafebf, debug? 0, fault address 0x001a501c. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. 0008: 69 00 63 00 61 00 74 00 i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. 0020: 75 00 72 00 65 00 20 00 u.r.e. . 0028: 20 00 70 00 6f 00 77 00 .p.o.w. 0030: 65 00 72 00 70 00 6e 00 e.r.p.n. 0038: 74 00 2e 00 65 00 78 00 t...e.x. 0040: 65 00 20 00 31 00 32 00 e. .1.2. 0048: 2e 00 30 00 2e 00 36 00 ..0...6. 0050: 33 00 30 00 30 00 2e 00 3.0.0... 0058: 35 00 30 00 30 00 30 00 5.0.0.0. 0060: 20 00 34 00 37 00 36 00 .4.7.6. 0068: 30 00 36 00 64 00 65 00 0.6.d.e. 0070: 65 00 20 00 69 00 6e 00 e. .i.n. 0078: 20 00 6d 00 73 00 6f 00 .m.s.o. 0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l. 0088: 20 00 31 00 32 00 2e 00 .1.2... 0090: 30 00 2e 00 36 00 32 00 0...6.2. 0098: 31 00 33 00 2e 00 31 00 1.3...1. 00a0: 30 00 30 00 30 00 20 00 0.0.0. . 00a8: 34 00 36 00 65 00 61 00 4.6.e.a. 00b0: 66 00 65 00 62 00 66 00 f.e.b.f. 00b8: 20 00 66 00 44 00 65 00 .f.D.e. 00c0: 62 00 75 00 67 00 20 00 b.u.g. . 00c8: 30 00 20 00 61 00 74 00 0. .a.t. 00d0: 20 00 6f 00 66 00 66 00 .o.f.f. 00d8: 73 00 65 00 74 00 20 00 s.e.t. . 00e0: 30 00 30 00 31 00 61 00 0.0.1.a. 00e8: 35 00 30 00 31 00 63 00 5.0.1.c. 00f0: 0d 00 0a 00 .... Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 5000 Date: 9/17/2008 Time: 1:31:17 PM User: N/A Computer: LFIWS480IW035 Description: EventType offdiag12, P1 c1245a15-7f6e-40d2-8927-8c384b956adcc3d50035-585b-40f1-96e2-c8a79501dd66, P2 NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 6f 00 66 00 66 00 64 00 o.f.f.d. 0008: 69 00 61 00 67 00 31 00 i.a.g.1. 0010: 32 00 2c 00 20 00 63 00 2.,. .c. 0018: 31 00 32 00 34 00 35 00 1.2.4.5. 0020: 61 00 31 00 35 00 2d 00 a.1.5.-. 0028: 37 00 66 00 36 00 65 00 7.f.6.e. 0030: 2d 00 34 00 30 00 64 00 -.4.0.d. 0038: 32 00 2d 00 38 00 39 00 2.-.8.9. 0040: 32 00 37 00 2d 00 38 00 2.7.-.8. 0048: 63 00 33 00 38 00 34 00 c.3.8.4. 0050: 62 00 39 00 35 00 36 00 b.9.5.6. 0058: 61 00 64 00 63 00 63 00 a.d.c.c. 0060: 33 00 64 00 35 00 30 00 3.d.5.0. 0068: 30 00 33 00 35 00 2d 00 0.3.5.-. 0070: 35 00 38 00 35 00 62 00 5.8.5.b. 0078: 2d 00 34 00 30 00 66 00 -.4.0.f. 0080: 31 00 2d 00 39 00 36 00 1.-.9.6. 0088: 65 00 32 00 2d 00 63 00 e.2.-.c. 0090: 38 00 61 00 37 00 39 00 8.a.7.9. 0098: 35 00 30 00 31 00 64 00 5.0.1.d. 00a0: 64 00 36 00 36 00 2c 00 d.6.6.,. 00a8: 20 00 4e 00 49 00 4c 00 .N.I.L. 00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I. 00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N. 00c0: 49 00 4c 00 2c 00 20 00 I.L.,. . 00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,. 00d0: 20 00 4e 00 49 00 4c 00 .N.I.L. 00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I. 00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N. 00e8: 49 00 4c 00 2c 00 20 00 I.L.,. . 00f0: 4e 00 49 00 4c 00 20 00 N.I.L. . 00f8: 4e 00 49 00 4c 00 0d 00 N.I.L... 0100: 0a 00 .. The user is running Windows XP SP2 and using Office 07 SP1. She is doing nothing in common when these errors occur. They happen at random times and with all Office applications. The errors above just happen to be the most recent. Please help. I found all kinds of refrences to this but no fixes. I can't believe that my client is the first to experience an issue like this. Thanks in advance. ~keith -- keith.corrigan ------------------------------------------------------------------------ keith.corrigan's Profile: http://forums.techarena.in/members/keith-corrigan.htm View this thread: http://forums.techarena.in/ms-office...rt/1039840.htm http://forums.techarena.in |
#2
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Office 07 Apps Crashing
Forgot to post this error as well.... Event Type: Error Event Source: Microsoft Office 12 Sessions Event Category: None Event ID: 7001 Date: 9/17/2008 Time: 2:57:44 PM User: N/A Computer: Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6307.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 11573 seconds with 1980 seconds of active time. This session ended with a crash. -- keith.corrigan ------------------------------------------------------------------------ keith.corrigan's Profile: http://forums.techarena.in/members/keith-corrigan.htm View this thread: http://forums.techarena.in/ms-office...rt/1039840.htm http://forums.techarena.in |
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