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#1
December 12th, 2007, 04:20 PM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
Running Office 2007 Enterprise on Windows Vista Enterprise x64. Installed
available updates this morning including the office service pack...8 updates succeeded; Office 2007 SP1 failed to install with code '78F'. Have rebooted, tried again, tried while logged on with actual administrator account, downloaded and ran full SP install...all failed. Ran the full exe with the /log switch...this looks interesting: OPatchInstall: Will log to file 'c:\temp\Office2007SP1SetupLog.txt' OPatchInstall: Will use verbose logging level for the patch installation OPatchInstall: Starting the installation of the patches OPatchInstall: The installation of the patches failed OPatchInstall: Setting system property 'SYS.ERROR.INERROR' with value '1' OPatchInstall: Setting system property 'SYS.ERROR.CODE' with value '0x80004005' OPatchInstall: Setting system property 'SYS.ERROR.TYPE' with value 'HRESULT' Setup also created a MAINWWsp1.LOG in the same directory...this looks interesting: MSI (s) (B8:7C) [09:37:24:219]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\MAINWWsp1.LOG. MSI (s) (B8:7C) [09:37:24:219]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603. MSI (s) (B8:7C) [09:37:24:219]: Note: 1: 1729 MSI (s) (B8:7C) [09:37:24:220]: Product: Microsoft Office Enterprise 2007 -- Configuration failed. MSI (s) (B8:7C) [09:37:24:220]: Windows Installer reconfigured the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Reconfiguration success or error status: 1603. I haven't had any issues on other (32-bit x86) machines. Anyone successfully installed on Vista x64? Suggestions? Thanks, all. 
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#2
December 12th, 2007, 04:30 PM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
I had an install failure in 32bit Vista
-- Bob Eyster MS Windows Vista Home Premium "Darin Dugan" wrote in message ... Running Office 2007 Enterprise on Windows Vista Enterprise x64. Installed available updates this morning including the office service pack...8 updates succeeded; Office 2007 SP1 failed to install with code '78F'. Have rebooted, tried again, tried while logged on with actual administrator account, downloaded and ran full SP install...all failed. Ran the full exe with the /log switch...this looks interesting: OPatchInstall: Will log to file 'c:\temp\Office2007SP1SetupLog.txt' OPatchInstall: Will use verbose logging level for the patch installation OPatchInstall: Starting the installation of the patches OPatchInstall: The installation of the patches failed OPatchInstall: Setting system property 'SYS.ERROR.INERROR' with value '1' OPatchInstall: Setting system property 'SYS.ERROR.CODE' with value '0x80004005' OPatchInstall: Setting system property 'SYS.ERROR.TYPE' with value 'HRESULT' Setup also created a MAINWWsp1.LOG in the same directory...this looks interesting: MSI (s) (B8:7C) [09:37:24:219]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\MAINWWsp1.LOG. MSI (s) (B8:7C) [09:37:24:219]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603. MSI (s) (B8:7C) [09:37:24:219]: Note: 1: 1729 MSI (s) (B8:7C) [09:37:24:220]: Product: Microsoft Office Enterprise 2007 -- Configuration failed. MSI (s) (B8:7C) [09:37:24:220]: Windows Installer reconfigured the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Reconfiguration success or error status: 1603. I haven't had any issues on other (32-bit x86) machines. Anyone successfully installed on Vista x64? Suggestions? Thanks, all.
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#3
December 12th, 2007, 04:39 PM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
In case it is relevant, I also have Visio Pro 2007 and Project Pro 2007
installed (not part of the Enterprise suite).
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#4
December 13th, 2007, 04:00 AM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
Did you select the correct download file for the Enterprise version of Office 2007 in the 64 bit windows environment
-- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Darin Dugan" wrote in message ... Running Office 2007 Enterprise on Windows Vista Enterprise x64. Installed available updates this morning including the office service pack...8 updates succeeded; Office 2007 SP1 failed to install with code '78F'. Have rebooted, tried again, tried while logged on with actual administrator account, downloaded and ran full SP install...all failed. Ran the full exe with the /log switch...this looks interesting: OPatchInstall: Will log to file 'c:\temp\Office2007SP1SetupLog.txt' OPatchInstall: Will use verbose logging level for the patch installation OPatchInstall: Starting the installation of the patches OPatchInstall: The installation of the patches failed OPatchInstall: Setting system property 'SYS.ERROR.INERROR' with value '1' OPatchInstall: Setting system property 'SYS.ERROR.CODE' with value '0x80004005' OPatchInstall: Setting system property 'SYS.ERROR.TYPE' with value 'HRESULT' Setup also created a MAINWWsp1.LOG in the same directory...this looks interesting: MSI (s) (B8:7C) [09:37:24:219]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\MAINWWsp1.LOG. MSI (s) (B8:7C) [09:37:24:219]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603. MSI (s) (B8:7C) [09:37:24:219]: Note: 1: 1729 MSI (s) (B8:7C) [09:37:24:220]: Product: Microsoft Office Enterprise 2007 -- Configuration failed. MSI (s) (B8:7C) [09:37:24:220]: Windows Installer reconfigured the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Reconfiguration success or error status: 1603. I haven't had any issues on other (32-bit x86) machines. Anyone successfully installed on Vista x64? Suggestions? Thanks, all.
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#5
December 13th, 2007, 03:21 PM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
It's my understanding that there is no 64-bit version of Office 2007. The
install does detect if you're running x64 and installs a few "extra" things, but there is no separate media. Likewise I am unable to locate any version of the service pack that specifies what edition of Office it is for or for which architecture Windows is running on. If you know something I don't please share. And of course one would hope Microsoft Update would select the proper install if there were in fact multiple versions.... "Peter Foldes" wrote: Did you select the correct download file for the Enterprise version of Office 2007 in the 64 bit windows environment -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Darin Dugan" wrote in message ... Running Office 2007 Enterprise on Windows Vista Enterprise x64. Installed available updates this morning including the office service pack...8 updates succeeded; Office 2007 SP1 failed to install with code '78F'. Have rebooted, tried again, tried while logged on with actual administrator account, downloaded and ran full SP install...all failed. Ran the full exe with the /log switch...this looks interesting: OPatchInstall: Will log to file 'c:\temp\Office2007SP1SetupLog.txt' OPatchInstall: Will use verbose logging level for the patch installation OPatchInstall: Starting the installation of the patches OPatchInstall: The installation of the patches failed OPatchInstall: Setting system property 'SYS.ERROR.INERROR' with value '1' OPatchInstall: Setting system property 'SYS.ERROR.CODE' with value '0x80004005' OPatchInstall: Setting system property 'SYS.ERROR.TYPE' with value 'HRESULT' Setup also created a MAINWWsp1.LOG in the same directory...this looks interesting: MSI (s) (B8:7C) [09:37:24:219]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\MAINWWsp1.LOG. MSI (s) (B8:7C) [09:37:24:219]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603. MSI (s) (B8:7C) [09:37:24:219]: Note: 1: 1729 MSI (s) (B8:7C) [09:37:24:220]: Product: Microsoft Office Enterprise 2007 -- Configuration failed. MSI (s) (B8:7C) [09:37:24:220]: Windows Installer reconfigured the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Reconfiguration success or error status: 1603. I haven't had any issues on other (32-bit x86) machines. Anyone successfully installed on Vista x64? Suggestions? Thanks, all.
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#6
December 14th, 2007, 05:30 AM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
As an example
http://www.microsoft.com/downloads/d...displaylang=en -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Darin Dugan" wrote in message ... It's my understanding that there is no 64-bit version of Office 2007. The install does detect if you're running x64 and installs a few "extra" things, but there is no separate media. Likewise I am unable to locate any version of the service pack that specifies what edition of Office it is for or for which architecture Windows is running on. If you know something I don't please share. And of course one would hope Microsoft Update would select the proper install if there were in fact multiple versions.... "Peter Foldes" wrote: Did you select the correct download file for the Enterprise version of Office 2007 in the 64 bit windows environment -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Darin Dugan" wrote in message ... Running Office 2007 Enterprise on Windows Vista Enterprise x64. Installed available updates this morning including the office service pack...8 updates succeeded; Office 2007 SP1 failed to install with code '78F'. Have rebooted, tried again, tried while logged on with actual administrator account, downloaded and ran full SP install...all failed. Ran the full exe with the /log switch...this looks interesting: OPatchInstall: Will log to file 'c:\temp\Office2007SP1SetupLog.txt' OPatchInstall: Will use verbose logging level for the patch installation OPatchInstall: Starting the installation of the patches OPatchInstall: The installation of the patches failed OPatchInstall: Setting system property 'SYS.ERROR.INERROR' with value '1' OPatchInstall: Setting system property 'SYS.ERROR.CODE' with value '0x80004005' OPatchInstall: Setting system property 'SYS.ERROR.TYPE' with value 'HRESULT' Setup also created a MAINWWsp1.LOG in the same directory...this looks interesting: MSI (s) (B8:7C) [09:37:24:219]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\MAINWWsp1.LOG. MSI (s) (B8:7C) [09:37:24:219]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603. MSI (s) (B8:7C) [09:37:24:219]: Note: 1: 1729 MSI (s) (B8:7C) [09:37:24:220]: Product: Microsoft Office Enterprise 2007 -- Configuration failed. MSI (s) (B8:7C) [09:37:24:220]: Windows Installer reconfigured the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Reconfiguration success or error status: 1603. I haven't had any issues on other (32-bit x86) machines. Anyone successfully installed on Vista x64? Suggestions? Thanks, all.
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#7
December 14th, 2007, 03:31 PM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
Good point, there are 32-bit and 64-bit versions for the Office SERVER
products. But not for the client suite. Thanks. "Peter Foldes" wrote: As an example http://www.microsoft.com/downloads/d...displaylang=en -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Darin Dugan" wrote in message ... It's my understanding that there is no 64-bit version of Office 2007. The install does detect if you're running x64 and installs a few "extra" things, but there is no separate media. Likewise I am unable to locate any version of the service pack that specifies what edition of Office it is for or for which architecture Windows is running on. If you know something I don't please share. And of course one would hope Microsoft Update would select the proper install if there were in fact multiple versions.... "Peter Foldes" wrote: Did you select the correct download file for the Enterprise version of Office 2007 in the 64 bit windows environment -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Darin Dugan" wrote in message ... Running Office 2007 Enterprise on Windows Vista Enterprise x64. Installed available updates this morning including the office service pack...8 updates succeeded; Office 2007 SP1 failed to install with code '78F'. Have rebooted, tried again, tried while logged on with actual administrator account, downloaded and ran full SP install...all failed. Ran the full exe with the /log switch...this looks interesting: OPatchInstall: Will log to file 'c:\temp\Office2007SP1SetupLog.txt' OPatchInstall: Will use verbose logging level for the patch installation OPatchInstall: Starting the installation of the patches OPatchInstall: The installation of the patches failed OPatchInstall: Setting system property 'SYS.ERROR.INERROR' with value '1' OPatchInstall: Setting system property 'SYS.ERROR.CODE' with value '0x80004005' OPatchInstall: Setting system property 'SYS.ERROR.TYPE' with value 'HRESULT' Setup also created a MAINWWsp1.LOG in the same directory...this looks interesting: MSI (s) (B8:7C) [09:37:24:219]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\MAINWWsp1.LOG. MSI (s) (B8:7C) [09:37:24:219]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603. MSI (s) (B8:7C) [09:37:24:219]: Note: 1: 1729 MSI (s) (B8:7C) [09:37:24:220]: Product: Microsoft Office Enterprise 2007 -- Configuration failed. MSI (s) (B8:7C) [09:37:24:220]: Windows Installer reconfigured the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Reconfiguration success or error status: 1603. I haven't had any issues on other (32-bit x86) machines. Anyone successfully installed on Vista x64? Suggestions? Thanks, all.
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#8
December 14th, 2007, 03:36 PM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
Following Emily Lin's suggestions in a separate thread I was able to get SP1
installed. Repairing the 2007 install FROM THE CD seems to be what fixed it. Repairing via Programs and Features without the CD did not help. Perhaps my LIS was hosed...though the machine was freshly built just two weeks ago. Working now--thanks, Emily. Cheers. "Darin Dugan" wrote: Running Office 2007 Enterprise on Windows Vista Enterprise x64. Installed available updates this morning including the office service pack...8 updates succeeded; Office 2007 SP1 failed to install with code '78F'. Have rebooted, tried again, tried while logged on with actual administrator account, downloaded and ran full SP install...all failed. Ran the full exe with the /log switch...this looks interesting: OPatchInstall: Will log to file 'c:\temp\Office2007SP1SetupLog.txt' OPatchInstall: Will use verbose logging level for the patch installation OPatchInstall: Starting the installation of the patches OPatchInstall: The installation of the patches failed OPatchInstall: Setting system property 'SYS.ERROR.INERROR' with value '1' OPatchInstall: Setting system property 'SYS.ERROR.CODE' with value '0x80004005' OPatchInstall: Setting system property 'SYS.ERROR.TYPE' with value 'HRESULT' Setup also created a MAINWWsp1.LOG in the same directory...this looks interesting: MSI (s) (B8:7C) [09:37:24:219]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\MAINWWsp1.LOG. MSI (s) (B8:7C) [09:37:24:219]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603. MSI (s) (B8:7C) [09:37:24:219]: Note: 1: 1729 MSI (s) (B8:7C) [09:37:24:220]: Product: Microsoft Office Enterprise 2007 -- Configuration failed. MSI (s) (B8:7C) [09:37:24:220]: Windows Installer reconfigured the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Reconfiguration success or error status: 1603. I haven't had any issues on other (32-bit x86) machines. Anyone successfully installed on Vista x64? Suggestions? Thanks, all.
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#9
December 14th, 2007, 04:45 PM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
Hi Darin,
Are you saying that you repaired via CD _before_ downloading and installing SP1? Please verify, thanks. -- Regards, Bob Cooley, [MSFT] =========== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. "Darin Dugan" wrote in message ... Following Emily Lin's suggestions in a separate thread I was able to get SP1 installed. Repairing the 2007 install FROM THE CD seems to be what fixed it. Repairing via Programs and Features without the CD did not help. Perhaps my LIS was hosed...though the machine was freshly built just two weeks ago. Working now--thanks, Emily. Cheers. "Darin Dugan" wrote: Running Office 2007 Enterprise on Windows Vista Enterprise x64. Installed available updates this morning including the office service pack...8 updates succeeded; Office 2007 SP1 failed to install with code '78F'. Have rebooted, tried again, tried while logged on with actual administrator account, downloaded and ran full SP install...all failed. Ran the full exe with the /log switch...this looks interesting: OPatchInstall: Will log to file 'c:\temp\Office2007SP1SetupLog.txt' OPatchInstall: Will use verbose logging level for the patch installation OPatchInstall: Starting the installation of the patches OPatchInstall: The installation of the patches failed OPatchInstall: Setting system property 'SYS.ERROR.INERROR' with value '1' OPatchInstall: Setting system property 'SYS.ERROR.CODE' with value '0x80004005' OPatchInstall: Setting system property 'SYS.ERROR.TYPE' with value 'HRESULT' Setup also created a MAINWWsp1.LOG in the same directory...this looks interesting: MSI (s) (B8:7C) [09:37:24:219]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\MAINWWsp1.LOG. MSI (s) (B8:7C) [09:37:24:219]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603. MSI (s) (B8:7C) [09:37:24:219]: Note: 1: 1729 MSI (s) (B8:7C) [09:37:24:220]: Product: Microsoft Office Enterprise 2007 -- Configuration failed. MSI (s) (B8:7C) [09:37:24:220]: Windows Installer reconfigured the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Reconfiguration success or error status: 1603. I haven't had any issues on other (32-bit x86) machines. Anyone successfully installed on Vista x64? Suggestions? Thanks, all.
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#10
December 14th, 2007, 05:01 PM
posted to microsoft.public.office.setup
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2007 SP1 update failure on Vista x64
Correct. Both Microsoft Update and fullfile download 2007 SP1 installs failed
until I repaired the 2007 Gold install from CD. After repairing the gold install from CD I successfully installed SP1 via Microsoft Update. (It had been there failed, just hit 'Try Again'.) I still have the failed installation logs (prior to repairing the gold install) if you care to see them. Cheers. "Bob Cooley [MSFT]" wrote: Hi Darin, Are you saying that you repaired via CD _before_ downloading and installing SP1? Please verify, thanks. -- Regards, Bob Cooley, [MSFT] =========== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. "Darin Dugan" wrote in message ... Following Emily Lin's suggestions in a separate thread I was able to get SP1 installed. Repairing the 2007 install FROM THE CD seems to be what fixed it. Repairing via Programs and Features without the CD did not help. Perhaps my LIS was hosed...though the machine was freshly built just two weeks ago. Working now--thanks, Emily. Cheers. "Darin Dugan" wrote: Running Office 2007 Enterprise on Windows Vista Enterprise x64. Installed available updates this morning including the office service pack...8 updates succeeded; Office 2007 SP1 failed to install with code '78F'. Have rebooted, tried again, tried while logged on with actual administrator account, downloaded and ran full SP install...all failed. Ran the full exe with the /log switch...this looks interesting: OPatchInstall: Will log to file 'c:\temp\Office2007SP1SetupLog.txt' OPatchInstall: Will use verbose logging level for the patch installation OPatchInstall: Starting the installation of the patches OPatchInstall: The installation of the patches failed OPatchInstall: Setting system property 'SYS.ERROR.INERROR' with value '1' OPatchInstall: Setting system property 'SYS.ERROR.CODE' with value '0x80004005' OPatchInstall: Setting system property 'SYS.ERROR.TYPE' with value 'HRESULT' Setup also created a MAINWWsp1.LOG in the same directory...this looks interesting: MSI (s) (B8:7C) [09:37:24:219]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\MAINWWsp1.LOG. MSI (s) (B8:7C) [09:37:24:219]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603. MSI (s) (B8:7C) [09:37:24:219]: Note: 1: 1729 MSI (s) (B8:7C) [09:37:24:220]: Product: Microsoft Office Enterprise 2007 -- Configuration failed. MSI (s) (B8:7C) [09:37:24:220]: Windows Installer reconfigured the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6215.1000. Product Language: 0. Reconfiguration success or error status: 1603. I haven't had any issues on other (32-bit x86) machines. Anyone successfully installed on Vista x64? Suggestions? Thanks, all.
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