Nickname file goes missing

Hi all,

I have two clients that their nickname file either goes missing completely
or loses contacts. This has been going on for awhile. I figured it was user
error but one of my clients is fairly technically sauvy so when he started
having problems I took a closer look.

I also had it happen a couple of months ago but thought it was a glich when
I archived my .pst. However, my other users don't archive.

Not earth shattering but annoying. Any ideas as to why it happens and what
I can do to prevent it.

We're running Outlook 2k2 and 2k3 fully patched on SBS2k3/Exchange2k3 fully
patched.

Thanks

"BJ9" wrote in message
...

I have two clients that their nickname file either goes missing completely
or loses contacts. This has been going on for awhile. I figured it was
user
error but one of my clients is fairly technically sauvy so when he started
having problems I took a closer look.

I can't think of anything off-hand that would delete the autocompletion cache,
but the connection between the mail profile and the cache can get damaged. A
new profile usually fixes it.

I also had it happen a couple of months ago but thought it was a glich when
I archived my .pst. However, my other users don't archive.

AutoArchive doesn't touch the autocompletion cache.
--
Brian Tillman [MVP-Outlook]

If a new email profile was created, if possible rename new profile to match
old profile name.
Nicname files use the active email profile name.

"BJ9" wrote in message
...
Hi all,

I have two clients that their nickname file either goes missing completely
or loses contacts. This has been going on for awhile. I figured it was
user
error but one of my clients is fairly technically sauvy so when he started
having problems I took a closer look.

I also had it happen a couple of months ago but thought it was a glich
when
I archived my .pst. However, my other users don't archive.

Not earth shattering but annoying. Any ideas as to why it happens and
what
I can do to prevent it.

We're running Outlook 2k2 and 2k3 fully patched on SBS2k3/Exchange2k3
fully
patched.

Thanks

When they just disappear it usually means the profile is corrupt. If you
delete the nk2 file, the new one outlook creates might work ok, but if not,
a new profile should fix it.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"BJ9" wrote in message
...
Hi all,

I have two clients that their nickname file either goes missing completely
or loses contacts. This has been going on for awhile. I figured it was
user
error but one of my clients is fairly technically sauvy so when he started
having problems I took a closer look.

I also had it happen a couple of months ago but thought it was a glich
when
I archived my .pst. However, my other users don't archive.

Not earth shattering but annoying. Any ideas as to why it happens and
what
I can do to prevent it.

We're running Outlook 2k2 and 2k3 fully patched on SBS2k3/Exchange2k3
fully
patched.

Thanks

Bad advice. Renaming the new profile to match the old achieves nothing and
simply restores the old profile settings. The correct procedure is to rename
the NK2 file to match the new profile name.
--
Russ Valentine
[MVP-Outlook]
"Harold Little" wrote in message
...
If a new email profile was created, if possible rename new profile to
match old profile name.
Nicname files use the active email profile name.

"BJ9" wrote in message
...
Hi all,

I have two clients that their nickname file either goes missing
completely
or loses contacts. This has been going on for awhile. I figured it was
user
error but one of my clients is fairly technically sauvy so when he
started
having problems I took a closer look.

I also had it happen a couple of months ago but thought it was a glich
when
I archived my .pst. However, my other users don't archive.

Not earth shattering but annoying. Any ideas as to why it happens and
what
I can do to prevent it.

We're running Outlook 2k2 and 2k3 fully patched on SBS2k3/Exchange2k3
fully
patched.

Thanks