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#1
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Home & Student 2007
I bought this product and it was pre-installed on my computer when I received
it. When I enter the product key to activate the product the message ' unable to configure Home & Student 2007' appears. Any idea what the problem is? I have the installation disc but cannot uninstall and re-install via the add/remove programs route. I didn't want to blindly go down this route yet in case there was a simpler solution. I bought the full licence not a trial version. |
#2
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Home & Student 2007
This is a very common question, and the answer is usually one of these
two scenarios: 1. Did you just install Office from a retail box you just purchased? If so, go to Control Panel, Programs, Programs and Features and see if there is another copy of Office installed besides the suite you just installed. Some pre-installed Trial Office 2007 suites can conflict with the product key validation process. If you see a duplicate copy of Office installed, then uninstall it and try to run your new Office program again. Chances are your product key will now work. there is no need to uninstall Activation program if you don't see in list of programs because the program is removed with any uninstall process. 2. If you are using the 25-digit product key that you found on a sticker on the bottom of your laptop or on the back of your desktop case, then you are using the wrong key. This key is the product key for the Windows operating system, and NOT for the Office Suite. The correct product key for the Office suite will be in one of these places: a. Inside the retail Office 2007 box (if you bought Office from a retail store) b. Inside an e-mail from the online website where you purchased Office c. On the outside of the CD case, on a sticker but this has been discontinued by DELL. HP and other reputable resellers due to piracy issues Microsoft has a knowledge base article that goes into more detail around the invalid product key scenario. It is located at http://support.microsoft.com/kb/836178, and would be a good place to go if the instructions above do not solve your issue. hth Aisling wrote: I bought this product and it was pre-installed on my computer when I received it. When I enter the product key to activate the product the message ' unable to configure Home & Student 2007' appears. Any idea what the problem is? I have the installation disc but cannot uninstall and re-install via the add/remove programs route. I didn't want to blindly go down this route yet in case there was a simpler solution. I bought the full licence not a trial version. |
#3
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Home & Student 2007
The reason being is that you need to uninstall the Trial version and the Activation
Assistant before trying to install the full license version that you bought How to uninstall Office 2007 if you cannot with Add\Remove http://support.microsoft.com/kb/971179 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Aisling" Aisling @discussions.microsoft.com wrote in message ... I bought this product and it was pre-installed on my computer when I received it. When I enter the product key to activate the product the message ' unable to configure Home & Student 2007' appears. Any idea what the problem is? I have the installation disc but cannot uninstall and re-install via the add/remove programs route. I didn't want to blindly go down this route yet in case there was a simpler solution. I bought the full licence not a trial version. |
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