Automatic Recurrence Error?

I am not sure if this is a setting or just an error in Outlook. I have
Outlook 2003 Professional with Business Contact Manager. The problem I have
is when I go into an appointment that I have already made or when I dismiss
the alert that pops up for that event the appointment automatically makes it
an recurring appointment when I don't even go into the recurrence area. Has
anyone else had this problem? I've re-installed Outlook twice, I've restored
my computer to its original state twice and it still happens. HELP PLEASE!!

Hi Shawn, You are not alone. I have just installed Microsoft Office 2003
Basic Edition and am having the same problem. I can create an entry in the
Calendar ok but any changes to that appointment make it recur. As I use
Outlook extensively to manage my appointments this is causing me a great deal
of grief. Any suggestions or solutions will be gratefully received!

"Shawn" wrote:

I am not sure if this is a setting or just an error in Outlook. I have
Outlook 2003 Professional with Business Contact Manager. The problem I have
is when I go into an appointment that I have already made or when I dismiss
the alert that pops up for that event the appointment automatically makes it
an recurring appointment when I don't even go into the recurrence area. Has
anyone else had this problem? I've re-installed Outlook twice, I've restored
my computer to its original state twice and it still happens. HELP PLEASE!!

There are several post for this problem now and I believe it is a MS bug. I
have an OEM version from Dell and they want $99 to resolve the problem, as I
was told. i decided not to pay and try my luck here. My next question would
be if so many people are having this problem how is MS notified so we can all
have a fix for it.


"Graeme H" wrote:

Hi Shawn, You are not alone. I have just installed Microsoft Office 2003
Basic Edition and am having the same problem. I can create an entry in the
Calendar ok but any changes to that appointment make it recur. As I use
Outlook extensively to manage my appointments this is causing me a great deal
of grief. Any suggestions or solutions will be gratefully received!

"Shawn" wrote:

I am not sure if this is a setting or just an error in Outlook. I have
Outlook 2003 Professional with Business Contact Manager. The problem I have
is when I go into an appointment that I have already made or when I dismiss
the alert that pops up for that event the appointment automatically makes it
an recurring appointment when I don't even go into the recurrence area. Has
anyone else had this problem? I've re-installed Outlook twice, I've restored
my computer to its original state twice and it still happens. HELP PLEASE!!

"Martin" wrote:

There are several post for this problem now and I believe it is a MS bug. I
have an OEM version from Dell and they want $99 to resolve the problem, as I
was told. i decided not to pay and try my luck here. My next question would
be if so many people are having this problem how is MS notified so we can all
have a fix for it.


"Graeme H" wrote:

Hi Shawn, You are not alone. I have just installed Microsoft Office 2003
Basic Edition and am having the same problem. I can create an entry in the
Calendar ok but any changes to that appointment make it recur. As I use
Outlook extensively to manage my appointments this is causing me a great deal
of grief. Any suggestions or solutions will be gratefully received!

"Shawn" wrote:

I am not sure if this is a setting or just an error in Outlook. I have
Outlook 2003 Professional with Business Contact Manager. The problem I have
is when I go into an appointment that I have already made or when I dismiss
the alert that pops up for that event the appointment automatically makes it
an recurring appointment when I don't even go into the recurrence area. Has
anyone else had this problem? I've re-installed Outlook twice, I've restored
my computer to its original state twice and it still happens. HELP PLEASE!!

My problem also occurs on a Dell laptop (which I only got a week ago) and
which had Office 2003 pre-installed on it. I to have reinstalled Office and
also restored my PC back to its original state, none of which fixed the
problem. I have used Office 2003 on another PC for several years and have
never had his problem. I suspect that it is something to do with the version
being used by Dell. I have tried to report the problem to Microsoft but
because the software was preinstalled they say it has to be reported to the
vendor. I have emailed the Dell support team but as yet have not had reply. I
will keep you posted.
"Martin" wrote:

There are several post for this problem now and I believe it is a MS bug. I
have an OEM version from Dell and they want $99 to resolve the problem, as I
was told. i decided not to pay and try my luck here. My next question would
be if so many people are having this problem how is MS notified so we can all
have a fix for it.


"Graeme H" wrote:

Hi Shawn, You are not alone. I have just installed Microsoft Office 2003
Basic Edition and am having the same problem. I can create an entry in the
Calendar ok but any changes to that appointment make it recur. As I use
Outlook extensively to manage my appointments this is causing me a great deal
of grief. Any suggestions or solutions will be gratefully received!

"Shawn" wrote:

I am not sure if this is a setting or just an error in Outlook. I have
Outlook 2003 Professional with Business Contact Manager. The problem I have
is when I go into an appointment that I have already made or when I dismiss
the alert that pops up for that event the appointment automatically makes it
an recurring appointment when I don't even go into the recurrence area. Has
anyone else had this problem? I've re-installed Outlook twice, I've restored
my computer to its original state twice and it still happens. HELP PLEASE!!

I went through Dell support via email 3 weeks ago and was told it was a
software problem and would have to call 1-877-575-7437 which I did and that
is when Dell Support ask for $99 to continue. I think you might be on to
something that this is a problem with the Dell version of Office for Small
Business. I have another laptop from last year that has Outlook 2003 on it
and this problem does not exist. I am going back to Dell now that I know
other Dell Customers are having the same issue.

"Graeme H" wrote:

My problem also occurs on a Dell laptop (which I only got a week ago) and
which had Office 2003 pre-installed on it. I to have reinstalled Office and
also restored my PC back to its original state, none of which fixed the
problem. I have used Office 2003 on another PC for several years and have
never had his problem. I suspect that it is something to do with the version
being used by Dell. I have tried to report the problem to Microsoft but
because the software was preinstalled they say it has to be reported to the
vendor. I have emailed the Dell support team but as yet have not had reply. I
will keep you posted.
"Martin" wrote:

There are several post for this problem now and I believe it is a MS bug. I
have an OEM version from Dell and they want $99 to resolve the problem, as I
was told. i decided not to pay and try my luck here. My next question would
be if so many people are having this problem how is MS notified so we can all
have a fix for it.


"Graeme H" wrote:

Hi Shawn, You are not alone. I have just installed Microsoft Office 2003
Basic Edition and am having the same problem. I can create an entry in the
Calendar ok but any changes to that appointment make it recur. As I use
Outlook extensively to manage my appointments this is causing me a great deal
of grief. Any suggestions or solutions will be gratefully received!

"Shawn" wrote:

I am not sure if this is a setting or just an error in Outlook. I have
Outlook 2003 Professional with Business Contact Manager. The problem I have
is when I go into an appointment that I have already made or when I dismiss
the alert that pops up for that event the appointment automatically makes it
an recurring appointment when I don't even go into the recurrence area. Has
anyone else had this problem? I've re-installed Outlook twice, I've restored
my computer to its original state twice and it still happens. HELP PLEASE!!

Hi Martin,

I’m in the UK and have found that getting any support by phoning Dell is
next to impossible. I paid £100 to have Microsoft Office preinstalled on my
PC by and as far as I am concerned they have supplied me with a version that
doesn’t work so I don’t see why we should have to pay for the privilege of
getting it fixed. I will continue to pursue the problem and will post any
response I get from them here.

"Martin" wrote:

I went through Dell support via email 3 weeks ago and was told it was a
software problem and would have to call 1-877-575-7437 which I did and that
is when Dell Support ask for $99 to continue. I think you might be on to
something that this is a problem with the Dell version of Office for Small
Business. I have another laptop from last year that has Outlook 2003 on it
and this problem does not exist. I am going back to Dell now that I know
other Dell Customers are having the same issue.

"Graeme H" wrote:

My problem also occurs on a Dell laptop (which I only got a week ago) and
which had Office 2003 pre-installed on it. I to have reinstalled Office and
also restored my PC back to its original state, none of which fixed the
problem. I have used Office 2003 on another PC for several years and have
never had his problem. I suspect that it is something to do with the version
being used by Dell. I have tried to report the problem to Microsoft but
because the software was preinstalled they say it has to be reported to the
vendor. I have emailed the Dell support team but as yet have not had reply. I
will keep you posted.
"Martin" wrote:

There are several post for this problem now and I believe it is a MS bug. I
have an OEM version from Dell and they want $99 to resolve the problem, as I
was told. i decided not to pay and try my luck here. My next question would
be if so many people are having this problem how is MS notified so we can all
have a fix for it.


"Graeme H" wrote:

Hi Shawn, You are not alone. I have just installed Microsoft Office 2003
Basic Edition and am having the same problem. I can create an entry in the
Calendar ok but any changes to that appointment make it recur. As I use
Outlook extensively to manage my appointments this is causing me a great deal
of grief. Any suggestions or solutions will be gratefully received!

"Shawn" wrote:

I am not sure if this is a setting or just an error in Outlook. I have
Outlook 2003 Professional with Business Contact Manager. The problem I have
is when I go into an appointment that I have already made or when I dismiss
the alert that pops up for that event the appointment automatically makes it
an recurring appointment when I don't even go into the recurrence area. Has
anyone else had this problem? I've re-installed Outlook twice, I've restored
my computer to its original state twice and it still happens. HELP PLEASE!!

Interesting... I also have a Dell.

I tried to get this resolved today and they said that the problem is fixable
because it is the way that Outlook is configured. I was happy to hear that
they were able to fix the issue, but then they tried to charge me. I told
them I would not pay since this is a problem that came with the computer and
they refused to help me without continuing with payment.

So it seems like all of us have Dell laptops with Office 2003 for Small
Business pre-installed. I'm curious to see if Dell will ever figure out this
error and fix it without payment, but I learned all I need to know today
about Dell's customer support. Needless to say I will NEVER purchase a Dell
again.

"Martin" wrote:

I went through Dell support via email 3 weeks ago and was told it was a
software problem and would have to call 1-877-575-7437 which I did and that
is when Dell Support ask for $99 to continue. I think you might be on to
something that this is a problem with the Dell version of Office for Small
Business. I have another laptop from last year that has Outlook 2003 on it
and this problem does not exist. I am going back to Dell now that I know
other Dell Customers are having the same issue.

"Graeme H" wrote:

My problem also occurs on a Dell laptop (which I only got a week ago) and
which had Office 2003 pre-installed on it. I to have reinstalled Office and
also restored my PC back to its original state, none of which fixed the
problem. I have used Office 2003 on another PC for several years and have
never had his problem. I suspect that it is something to do with the version
being used by Dell. I have tried to report the problem to Microsoft but
because the software was preinstalled they say it has to be reported to the
vendor. I have emailed the Dell support team but as yet have not had reply. I
will keep you posted.
"Martin" wrote:

There are several post for this problem now and I believe it is a MS bug. I
have an OEM version from Dell and they want $99 to resolve the problem, as I
was told. i decided not to pay and try my luck here. My next question would
be if so many people are having this problem how is MS notified so we can all
have a fix for it.


"Graeme H" wrote:

Hi Shawn, You are not alone. I have just installed Microsoft Office 2003
Basic Edition and am having the same problem. I can create an entry in the
Calendar ok but any changes to that appointment make it recur. As I use
Outlook extensively to manage my appointments this is causing me a great deal
of grief. Any suggestions or solutions will be gratefully received!

"Shawn" wrote:

I am not sure if this is a setting or just an error in Outlook. I have
Outlook 2003 Professional with Business Contact Manager. The problem I have
is when I go into an appointment that I have already made or when I dismiss
the alert that pops up for that event the appointment automatically makes it
an recurring appointment when I don't even go into the recurrence area. Has
anyone else had this problem? I've re-installed Outlook twice, I've restored
my computer to its original state twice and it still happens. HELP PLEASE!!

Shawn wrote:

I tried to get this resolved today and they said that the problem is
fixable because it is the way that Outlook is configured. I was
happy to hear that they were able to fix the issue, but then they
tried to charge me. I told them I would not pay since this is a
problem that came with the computer and they refused to help me
without continuing with payment.

So it seems like all of us have Dell laptops with Office 2003 for
Small Business pre-installed.

If the Dells seem to be a pattern, then I'd siggest it is buried in all the
pre-installed trial crap that Dell includes. Were I in the situation, I'd
first try uninstalling all the junk Dell installs by default and if that
didn't work, reformat the hard drive and start from scratch with a clean OS,
installing exactly those things I wanted and nothing else. I always request
Dell send me the real install disks instead of using the system restore
disk, which just puts the crap back on.
--
Brian Tillman

Very very interesting, I have had the same problem since November on a clients laptop and YES it is a dell with business contact manager (pc not affected).
I have posted the problem on the Discussions group at Microsoft but as yet no fix.

I too have spoken with Dell, the so called second line support connected remotely and tried to fix by renaming the dat files, this did not work. After waiting a week for them to get back to me I could not wait any longer so I called them. There answer was to reinstall the software (this is not an option). I spoke to the manager and he point blank said that dell is only a hardware company not a software company and they can not guarantee a fix (so why are they pre-installing software). So how I am waiting for customer services to call me, I will not hold my breath


EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com