won't load

I have a valid Microsoft Office CD from my employer. I
was given this about a year ago, and was told that it was
a legal/valid to install it on my home computer, under a
license between my employer and Microsoft. I had no
problems loading this software on my home computer. I
have no reason to believe that this is an illegal disc.

However, I recently purchased a new home computer. I am
in the process of getting rid of Computer A, and loading
all necessary files and software onto Computer B. When I
tried to load office onto computer B, the program asked
for the Product Key, which I have, and which it accepted
during the loading process. However, the next day, I went
to use Excel, and it asked for the product key again. I
typed it in again, and this time I was told that it was an
invalid product key. I know that this is not true. It
gives me the same error message when I try to use any of
the Office products (power point, etc.)

So I tried to get support from Microsoft. I refuse to pay
for support, for a product that I know is valid. So I
tried E-mail support, but their site asked for the Product
ID. I was able to obtain the Product ID for Excel from
computer A, but when I typed it in to the support web
site, the web site told me that it was an invalid product
ID. Without the product ID number, the Microsoft suppoort
site will not accept my question.

So I am reduced to trying this news group thing, and
seeing if anybody will actually respond to this. Does
anybody know what is wrong, and what I can do?


Craig

Hi, Craig. See if this article applies to your situation:
http://support.microsoft.com/default...b;en-us;321346
"You are prompted for the product key when you open an Office program".


"Craig" wrote:

I have a valid Microsoft Office CD from my employer. I
was given this about a year ago, and was told that it was
a legal/valid to install it on my home computer, under a
license between my employer and Microsoft. I had no
problems loading this software on my home computer. I
have no reason to believe that this is an illegal disc.

However, I recently purchased a new home computer. I am
in the process of getting rid of Computer A, and loading
all necessary files and software onto Computer B. When I
tried to load office onto computer B, the program asked
for the Product Key, which I have, and which it accepted
during the loading process. However, the next day, I went
to use Excel, and it asked for the product key again. I
typed it in again, and this time I was told that it was an
invalid product key. I know that this is not true. It
gives me the same error message when I try to use any of
the Office products (power point, etc.)

So I tried to get support from Microsoft. I refuse to pay
for support, for a product that I know is valid. So I
tried E-mail support, but their site asked for the Product
ID. I was able to obtain the Product ID for Excel from
computer A, but when I typed it in to the support web
site, the web site told me that it was an invalid product
ID. Without the product ID number, the Microsoft suppoort
site will not accept my question.

So I am reduced to trying this news group thing, and
seeing if anybody will actually respond to this. Does
anybody know what is wrong, and what I can do?


Craig

How do you know the license key is valid? Just because your ex ?) employer
say so? It seems you should have your employer validate the key. If it won't
validate your employer has not given you a correct key and you will have to
buy a new copy of OFFICE. Also the key may only be valid on the first
computer installed and if you buy a new computer it may no longer be valid.
Again, you should check with your employer as MS is not likely to help for
free.



"garfield-n-odie" wrote in message
...
Hi, Craig. See if this article applies to your situation:
http://support.microsoft.com/default...b;en-us;321346
"You are prompted for the product key when you open an Office program".


"Craig" wrote:

I have a valid Microsoft Office CD from my employer. I
was given this about a year ago, and was told that it was
a legal/valid to install it on my home computer, under a
license between my employer and Microsoft. I had no
problems loading this software on my home computer. I
have no reason to believe that this is an illegal disc.

However, I recently purchased a new home computer. I am
in the process of getting rid of Computer A, and loading
all necessary files and software onto Computer B. When I
tried to load office onto computer B, the program asked
for the Product Key, which I have, and which it accepted
during the loading process. However, the next day, I went
to use Excel, and it asked for the product key again. I
typed it in again, and this time I was told that it was an
invalid product key. I know that this is not true. It
gives me the same error message when I try to use any of
the Office products (power point, etc.)

So I tried to get support from Microsoft. I refuse to pay
for support, for a product that I know is valid. So I
tried E-mail support, but their site asked for the Product
ID. I was able to obtain the Product ID for Excel from
computer A, but when I typed it in to the support web
site, the web site told me that it was an invalid product
ID. Without the product ID number, the Microsoft suppoort
site will not accept my question.

So I am reduced to trying this news group thing, and
seeing if anybody will actually respond to this. Does
anybody know what is wrong, and what I can do?


Craig

Thanks, this article did help. When I removed Microsoft Works (that came pre-loaded with Computer B), the problem went away.

Craig


"garfield-n-odie" wrote:

Hi, Craig. See if this article applies to your situation:
http://support.microsoft.com/default...b;en-us;321346
"You are prompted for the product key when you open an Office program".


"Craig" wrote:

I have a valid Microsoft Office CD from my employer. I
was given this about a year ago, and was told that it was
a legal/valid to install it on my home computer, under a
license between my employer and Microsoft. I had no
problems loading this software on my home computer. I
have no reason to believe that this is an illegal disc.

However, I recently purchased a new home computer. I am
in the process of getting rid of Computer A, and loading
all necessary files and software onto Computer B. When I
tried to load office onto computer B, the program asked
for the Product Key, which I have, and which it accepted
during the loading process. However, the next day, I went
to use Excel, and it asked for the product key again. I
typed it in again, and this time I was told that it was an
invalid product key. I know that this is not true. It
gives me the same error message when I try to use any of
the Office products (power point, etc.)

So I tried to get support from Microsoft. I refuse to pay
for support, for a product that I know is valid. So I
tried E-mail support, but their site asked for the Product
ID. I was able to obtain the Product ID for Excel from
computer A, but when I typed it in to the support web
site, the web site told me that it was an invalid product
ID. Without the product ID number, the Microsoft suppoort
site will not accept my question.

So I am reduced to trying this news group thing, and
seeing if anybody will actually respond to this. Does
anybody know what is wrong, and what I can do?


Craig

Glad to hear that. Thanks for the feedback. :-)

"Craig" wrote:


Thanks, this article did help. When I removed Microsoft Works (that came pre-loaded with Computer B), the problem went away.

Craig


"garfield-n-odie" wrote:

Hi, Craig. See if this article applies to your situation:
http://support.microsoft.com/default...b;en-us;321346
"You are prompted for the product key when you open an Office program".


"Craig" wrote:

I have a valid Microsoft Office CD from my employer. I
was given this about a year ago, and was told that it was
a legal/valid to install it on my home computer, under a
license between my employer and Microsoft. I had no
problems loading this software on my home computer. I
have no reason to believe that this is an illegal disc.

However, I recently purchased a new home computer. I am
in the process of getting rid of Computer A, and loading
all necessary files and software onto Computer B. When I
tried to load office onto computer B, the program asked
for the Product Key, which I have, and which it accepted
during the loading process. However, the next day, I went
to use Excel, and it asked for the product key again. I
typed it in again, and this time I was told that it was an
invalid product key. I know that this is not true. It
gives me the same error message when I try to use any of
the Office products (power point, etc.)

So I tried to get support from Microsoft. I refuse to pay
for support, for a product that I know is valid. So I
tried E-mail support, but their site asked for the Product
ID. I was able to obtain the Product ID for Excel from
computer A, but when I typed it in to the support web
site, the web site told me that it was an invalid product
ID. Without the product ID number, the Microsoft suppoort
site will not accept my question.

So I am reduced to trying this news group thing, and
seeing if anybody will actually respond to this. Does
anybody know what is wrong, and what I can do?


Craig

BTW, are you trying to type in a product ID code, or a CD
Key? The product ID code is totally different than the Key
needed to install the product.
ALSO is this OfficeXP, or what? Include details please!
Office XP will have to be validated by calling Microsoft.
You can try the online activation wizard, but you'll
probably end up calling them anyway.
-----Original Message-----
How do you know the license key is valid? Just because
your ex ?) employer
say so? It seems you should have your employer validate
the key. If it won't
validate your employer has not given you a correct key
and you will have to
buy a new copy of OFFICE. Also the key may only be valid
on the first
computer installed and if you buy a new computer it may
no longer be valid.
Again, you should check with your employer as MS is not
likely to help for
free.



"garfield-n-odie"
wrote in message
...
Hi, Craig. See if this article applies to your
situation:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;321346
"You are prompted for the product key when you open an
Office program".


"Craig" wrote:

I have a valid Microsoft Office CD from my employer.
I
was given this about a year ago, and was told that it
was
a legal/valid to install it on my home computer,
under a
license between my employer and Microsoft. I had no
problems loading this software on my home computer. I
have no reason to believe that this is an illegal
disc.

However, I recently purchased a new home computer. I
am
in the process of getting rid of Computer A, and
loading
all necessary files and software onto Computer B.
When I
tried to load office onto computer B, the program
asked
for the Product Key, which I have, and which it
accepted
during the loading process. However, the next day, I
went
to use Excel, and it asked for the product key
again. I
typed it in again, and this time I was told that it
was an
invalid product key. I know that this is not true.
It
gives me the same error message when I try to use any
of
the Office products (power point, etc.)

So I tried to get support from Microsoft. I refuse
to pay
for support, for a product that I know is valid. So I
tried E-mail support, but their site asked for the
Product
ID. I was able to obtain the Product ID for Excel
from
computer A, but when I typed it in to the support web
site, the web site told me that it was an invalid
product
ID. Without the product ID number, the Microsoft
suppoort
site will not accept my question.

So I am reduced to trying this news group thing, and
seeing if anybody will actually respond to this. Does
anybody know what is wrong, and what I can do?


Craig



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