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Cannot open file after installing Office 2007 Service Pack 2



 
 
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  #11  
Old May 7th, 2009, 05:15 PM posted to microsoft.public.publisher
MLG
external usenet poster
 
Posts: 7
Default Cannot open file after installing Office 2007 Service Pack 2

I don't know how you can know to state as truth that "most people" are OK
opening pre SP2 files. I have seen people complaining about this here and
elsewhere ... that their Publisher files cannot be opened.

No one from Microsoft has contacted me about this or asked for a specimen
document. I am not going to pay $100 for email support to fix something that
should never have been released; at one point Microsoft would have considered
something like this a show stopper .... perhaps now bugs are a new source of
revenue ... pay $$$ for every contact with MSFT.

"Ed Bennett" wrote:

MLG wrote:
It boggles the mind that Microsoft would not have done a simple regression
test before releasing SP2 .... to make sure that Publisher 2007 can open an
exisiting file. It appears that Publisher and its users are not important to
Microsoft. Breaking an application is just not right.


The fact is that most people (including myself) CAN open pre-SP2 files
in SP2; if that were not the case, obviously it would have been
discovered during the beta.

Microsoft has been made aware of this issue.

--
Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org

  #12  
Old May 8th, 2009, 12:32 AM posted to microsoft.public.publisher
mxl
external usenet poster
 
Posts: 3
Default Cannot open file after installing Office 2007 Service Pack 2

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #13  
Old May 12th, 2009, 11:10 PM posted to microsoft.public.publisher
LL3
external usenet poster
 
Posts: 14
Default Cannot open file after installing Office 2007 Service Pack 2

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #14  
Old May 13th, 2009, 05:34 AM posted to microsoft.public.publisher
mxl
external usenet poster
 
Posts: 3
Default Cannot open file after installing Office 2007 Service Pack 2

Hi Leroy

Post your email address and I'll email you a file.

Regards

Martin

"LL3" wrote:

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #15  
Old May 13th, 2009, 05:58 AM posted to microsoft.public.publisher
LL3
external usenet poster
 
Posts: 14
Default Cannot open file after installing Office 2007 Service Pack 2

Thanks Martin. You can send it to .

"mxl" wrote:

Hi Leroy

Post your email address and I'll email you a file.

Regards

Martin

"LL3" wrote:

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see
http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #16  
Old May 13th, 2009, 08:37 PM posted to microsoft.public.publisher
MLG
external usenet poster
 
Posts: 7
Default Cannot open file after installing Office 2007 Service Pack 2

I emailed a newsletter to from my business email account.

Thank you for your help.

"LL3" wrote:

Thanks Martin. You can send it to
.

"mxl" wrote:

Hi Leroy

Post your email address and I'll email you a file.

Regards

Martin

"LL3" wrote:

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see
http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #17  
Old May 15th, 2009, 11:58 PM posted to microsoft.public.publisher
LL3
external usenet poster
 
Posts: 14
Default Cannot open file after installing Office 2007 Service Pack 2

Hi Martin,

Will you be able to send me a copy of the SP1 newsletter from last year that
you were once able to open in SP2, but after saving it, it no longer opened?
My email address is . If the file is too big for Hotmail,
let me know and I'll send you a link for an FTP upload site. Thank you.

LeRoy

"mxl" wrote:

Hi Leroy

Post your email address and I'll email you a file.

Regards

Martin

"LL3" wrote:

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see
http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #18  
Old May 17th, 2009, 05:07 AM posted to microsoft.public.publisher
M Walters
external usenet poster
 
Posts: 1
Default Cannot open file after installing Office 2007 Service Pack 2

I have two files that were created using the downloadable version of
Microsoft Publisher 2007. Since I now have Publisher 2007 (full version) I
am unable to open these files. All I can figure is it is related to the
installation of Publisher SP 2 because I was working with them prior to that
date. The error code I receive when trying to open them is 1100009. Any
help would be greatly appreciated!

-Rebecca

"LL3" wrote:

Hi Martin,

Will you be able to send me a copy of the SP1 newsletter from last year that
you were once able to open in SP2, but after saving it, it no longer opened?
My email address is . If the file is too big for Hotmail,
let me know and I'll send you a link for an FTP upload site. Thank you.

LeRoy

"mxl" wrote:

Hi Leroy

Post your email address and I'll email you a file.

Regards

Martin

"LL3" wrote:

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see
http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #19  
Old May 17th, 2009, 05:32 AM posted to microsoft.public.publisher
M Walters[_2_]
external usenet poster
 
Posts: 1
Default Cannot open file after installing Office 2007 Service Pack 2

one more thing... the two files I've been trying to open are newseltter
files created originally way back with Publisher 2000. I've just used the
same file for my template for years. The bulletin file that I've been using
for the church stuff opens just fine.

"M Walters" wrote:

I have two files that were created using the downloadable version of
Microsoft Publisher 2007. Since I now have Publisher 2007 (full version) I
am unable to open these files. All I can figure is it is related to the
installation of Publisher SP 2 because I was working with them prior to that
date. The error code I receive when trying to open them is 1100009. Any
help would be greatly appreciated!

-Rebecca

"LL3" wrote:

Hi Martin,

Will you be able to send me a copy of the SP1 newsletter from last year that
you were once able to open in SP2, but after saving it, it no longer opened?
My email address is . If the file is too big for Hotmail,
let me know and I'll send you a link for an FTP upload site. Thank you.

LeRoy

"mxl" wrote:

Hi Leroy

Post your email address and I'll email you a file.

Regards

Martin

"LL3" wrote:

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see
http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin



  #20  
Old May 17th, 2009, 08:26 AM posted to microsoft.public.publisher
Russ Green
external usenet poster
 
Posts: 17
Default Cannot open file after installing Office 2007 Service Pack 2

All you can do is uninstall SP2 until Microsoft actually wake up and fix
this.

 




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