If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Office 2007 Ultimate Repair fails w/ "Microsoft Setup Bootstrapper has stopped working"
I am trying to "repair" Office 2007 Ultimate on Vista Ultimate so that I can
hopefully get OneNote to show the OneNote Mobile notebook which it is not doing even though I can sync in general just fine. For some reason the OneNote sync options are not checked and are grayed out so I cannot check them on both the PC and PPC. Problem is when I run repair I get a the message below that it has failed. My copy of Office 2097 is legitimate, has been working, still is working but I can't run repair or remove OneNote so as to try to fix the OneNote problem thru repair or re-install. Help! Dave Here is the msg I get: "Microsoft Setup Bootstrapper has stopped working" and this event log item: Log Name: Application Source: Application Error Date: 8/2/2007 2:02:01 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DavesDesktop Description: Faulting application setup.exe_Microsoft Setup Bootstrapper, version 12.0.4518.1014, time stamp 0x4541767b, faulting module OSETUP.DLL, version 12.0.4518.1014, time stamp 0x454176a8, exception code 0xc0000005, fault offset 0x002768b0, process id 0x163c, application start time 0x01c7d4c8beb4404f. Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Application Error" / EventID Qualifiers="0"1000/EventID Level2/Level Task100/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2007-08-02T06:02:01.000Z" / EventRecordID22307/EventRecordID ChannelApplication/Channel ComputerDavesDesktop/Computer Security / /System EventData Datasetup.exe_Microsoft Setup Bootstrapper/Data Data12.0.4518.1014/Data Data4541767b/Data DataOSETUP.DLL/Data Data12.0.4518.1014/Data Data454176a8/Data Datac0000005/Data Data002768b0/Data Data163c/Data Data01c7d4c8beb4404f/Data /EventData /Event |
#2
|
|||
|
|||
Office 2007 Ultimate Repair fails w/ "Microsoft Setup Bootstrapper has stopped working"
Well I got lucky after several hours messing with this.
I ran setup from the MSDN DVD and repair and change features worked fine from there but there is some sort of bug why both failed from the control panel "Program and Features" menu. And after repairing rebooting, and removing Grove and rebooting, then OneNote just started working and showed the PPC mobile filder just fine and I can sync back and forth no problem and did NOTHING to either PC or PPC OneNote. Why this didn't work right off and why repair did not work without using the DVD I have no idea but it was very very upsetting that I had to go thru all this wondering what was trashed on my system I put so much time into building. Hopefully someone at MSFT will look into this so no one else has to suffer this. Thanks, Dave "Dave" wrote in message news I am trying to "repair" Office 2007 Ultimate on Vista Ultimate so that I can hopefully get OneNote to show the OneNote Mobile notebook which it is not doing even though I can sync in general just fine. For some reason the OneNote sync options are not checked and are grayed out so I cannot check them on both the PC and PPC. Problem is when I run repair I get a the message below that it has failed. My copy of Office 2097 is legitimate, has been working, still is working but I can't run repair or remove OneNote so as to try to fix the OneNote problem thru repair or re-install. Help! Dave Here is the msg I get: "Microsoft Setup Bootstrapper has stopped working" and this event log item: Log Name: Application Source: Application Error Date: 8/2/2007 2:02:01 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DavesDesktop Description: Faulting application setup.exe_Microsoft Setup Bootstrapper, version 12.0.4518.1014, time stamp 0x4541767b, faulting module OSETUP.DLL, version 12.0.4518.1014, time stamp 0x454176a8, exception code 0xc0000005, fault offset 0x002768b0, process id 0x163c, application start time 0x01c7d4c8beb4404f. Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Application Error" / EventID Qualifiers="0"1000/EventID Level2/Level Task100/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2007-08-02T06:02:01.000Z" / EventRecordID22307/EventRecordID ChannelApplication/Channel ComputerDavesDesktop/Computer Security / /System EventData Datasetup.exe_Microsoft Setup Bootstrapper/Data Data12.0.4518.1014/Data Data4541767b/Data DataOSETUP.DLL/Data Data12.0.4518.1014/Data Data454176a8/Data Datac0000005/Data Data002768b0/Data Data163c/Data Data01c7d4c8beb4404f/Data /EventData /Event |
#3
|
|||
|
|||
Office 2007 Ultimate Repair fails w/ "Microsoft Setup Bootstrapper has stopped working"
I'm having the same problem. I think "osetup.dll" must be the problem. Has something else installed a file with that name somehow in the path? The thread, http://forums.techarena.in/vista-help/670057.htm has the suggestion that trying to repair by using the DVD (rather than "Add/Remove Programs", "Change") might work. -- BobEaton ------------------------------------------------------------------------ BobEaton's Profile: http://forums.techarena.in/members/bobeaton.htm View this thread: http://forums.techarena.in/office-setup/794109.htm http://forums.techarena.in |
Thread Tools | |
Display Modes | |
|
|