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Setup cannot remove the older version of Microsoft Office Pro 2010
With Windows 7 Ult (X64), I have MS Office Ult 2007 (X86) installed. I am
trying to install MS Office Pro 2010 (X86). I selected an 'upgrade' install and it failed with the subject line message. I then tried to uninstall Office 2007 from control panel; same result. Log shows: Description Microsoft Office Professional Plus 2010 setup did not complete successfully. We are sorry for the inconvenience. Problem signature Problem Event Name: Office12Setup Problem Signature 01: {91140000-0011-0000-0000-0000000FF1CE} Problem Signature 02: 14.0.4763.1000 Problem Signature 03: UnpublishPatchARPMachine Problem Signature 04: 1603 Problem Signature 05: 0x1714 Problem Signature 06: Error 1714. Setup cannot remove the older version of Microsoft Office Professional Plus 2010. Contact Problem Signature 07: X OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Extra information about the problem LCID: 1033 Bucket ID: 1116956317 What do you recommend I do next? |
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Setup cannot remove the older version of Microsoft Office Pro 2010
Maybe http://support.microsoft.com/kb/928218/en-us
"John Dean" wrote in message ... With Windows 7 Ult (X64), I have MS Office Ult 2007 (X86) installed. I am trying to install MS Office Pro 2010 (X86). I selected an 'upgrade' install and it failed with the subject line message. I then tried to uninstall Office 2007 from control panel; same result. Log shows: Description Microsoft Office Professional Plus 2010 setup did not complete successfully. We are sorry for the inconvenience. Problem signature Problem Event Name: Office12Setup Problem Signature 01: {91140000-0011-0000-0000-0000000FF1CE} Problem Signature 02: 14.0.4763.1000 Problem Signature 03: UnpublishPatchARPMachine Problem Signature 04: 1603 Problem Signature 05: 0x1714 Problem Signature 06: Error 1714. Setup cannot remove the older version of Microsoft Office Professional Plus 2010. Contact Problem Signature 07: X OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Extra information about the problem LCID: 1033 Bucket ID: 1116956317 What do you recommend I do next? |
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