A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Outlook » General Discussion
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

Attention Microsoft: Outlook 2007 stops working - unresolved problem



 
 
Thread Tools Display Modes
  #1  
Old May 6th, 2010, 06:40 AM posted to microsoft.public.outlook.general
mark
external usenet poster
 
Posts: 13
Default Attention Microsoft: Outlook 2007 stops working - unresolved problem

When I start Outlook 2007 it opens and starts downloading email messages but
a few seconds later it displays a message that it has stopped working. There
are two options then: Check online for a solution and close the program.
Clicking on the first options closed Outlook and restarts it and the same
two options appear.

It does happen when I start Outlook 2007 in the Safe Mode, too.

I used scanpst.exe. The result message was that the file was corrupted so I
selected the option to repair it. I repaired it but when I started the
Outlook, the problem occurred again.

Additional info:

Problem signatu
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6514.5000
Application Timestamp: 4a89dc70
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e037dd
Exception Code: c0000005
Exception Offset: 000719f7
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Mark

  #2  
Old May 6th, 2010, 12:38 PM posted to microsoft.public.outlook.general
Roady [MVP]
external usenet poster
 
Posts: 23,553
Default Attention Microsoft: Outlook 2007 stops working - unresolved problem

Rescan the the pst-file with scanpst.exe until no error are found anymore.
Can you repro the issue when recreating your mail profile?
http://www.howto-outlok.com/faq/newprofile.htm

If you logon as a different user to that machine, do you still have the same
issues?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"mark" wrote in message
...
When I start Outlook 2007 it opens and starts downloading email messages
but a few seconds later it displays a message that it has stopped working.
There are two options then: Check online for a solution and close the
program. Clicking on the first options closed Outlook and restarts it and
the same two options appear.

It does happen when I start Outlook 2007 in the Safe Mode, too.

I used scanpst.exe. The result message was that the file was corrupted so
I selected the option to repair it. I repaired it but when I started the
Outlook, the problem occurred again.

Additional info:

Problem signatu
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6514.5000
Application Timestamp: 4a89dc70
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e037dd
Exception Code: c0000005
Exception Offset: 000719f7
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Mark

 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 08:39 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 OfficeFrustration.
The comments are property of their posters.