|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
Thread Tools | Display Modes |
|
#1
March 16th, 2010, 03:12 AM
posted to microsoft.public.publisher
|
|||
|
|||
Publisher 2003 Crashes
I have just reinstalled Office 2003 Professional Edition on several of my
computes. One one computer, I can open up and work with Publisher 2003 with no problems. The other computers, as soon as I click on anything in Publisher, I get the error message "We're sorry, but publisher needs to close", etc. I send the report and when I click on the Microsoft link for further information, it tells me that it is a demo. It is NOT a demo. Anyone know how to fix this? 
|
|
#2
March 16th, 2010, 09:58 AM
posted to microsoft.public.publisher
|
|||
|
|||
|
Publisher 2003 Crashes
Are you getting an error box with a details button? Have you activated the
Office suite? -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... I have just reinstalled Office 2003 Professional Edition on several of my computes. One one computer, I can open up and work with Publisher 2003 with no problems. The other computers, as soon as I click on anything in Publisher, I get the error message "We're sorry, but publisher needs to close", etc. I send the report and when I click on the Microsoft link for further information, it tells me that it is a demo. It is NOT a demo. Anyone know how to fix this?
|
|
#3
March 16th, 2010, 11:43 AM
posted to microsoft.public.publisher
|
|||
|
|||
|
Publisher 2003 Crashes
Yes, all have been activated. Even when I click Activate under Help, it says
the product has already been activated. The strange part is, on my main computer, which was installed exactly the same way, it works fine, but the laptops, are NOT working. I click on Microsoft Publisher...it says "to get started, select an option in the list", I can click on an option (let's say publications for print), click on of the examples patterns) and the box comes up "Microsoft office publisher has encountered a problem and needs to close. We are sorry for the inconvenience." Under what does this error report contain, it says AppName: mspub.exe, AppVer 11.0.05525.0 AppStamp:3f255ba1, ModName mspub.exe View contents of error report: it has exception information (code 0xc0000094), Flags: 0x000000000, etc. When I send the report to Microsoft, it goes to the website to explain about it being a Demo version and need to purchase the full retail version. Again, the same disk, program, etc. works fine on my desktop without any errors (they were installed within minutes of each other). It also references a file in the Temp folder that will be included with the error report. Thank you. "Mary Sauer" wrote: Are you getting an error box with a details button? Have you activated the Office suite? -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... I have just reinstalled Office 2003 Professional Edition on several of my computes. One one computer, I can open up and work with Publisher 2003 with no problems. The other computers, as soon as I click on anything in Publisher, I get the error message "We're sorry, but publisher needs to close", etc. I send the report and when I click on the Microsoft link for further information, it tells me that it is a demo. It is NOT a demo. Anyone know how to fix this? .
|
|
#4
March 16th, 2010, 01:10 PM
posted to microsoft.public.publisher
|
|||
|
|||
|
Publisher 2003 Crashes
Here is another interesting thing...if I click on a publisher file and it
opens in Publisher, I am able to work within Publisher without any errors. But, if I close out of Publisher and just enter it through the Microsoft Office suite, when it open to the Publisher Main page, I still get the error message??? thoughts??? "DrMarsha" wrote: Yes, all have been activated. Even when I click Activate under Help, it says the product has already been activated. The strange part is, on my main computer, which was installed exactly the same way, it works fine, but the laptops, are NOT working. I click on Microsoft Publisher...it says "to get started, select an option in the list", I can click on an option (let's say publications for print), click on of the examples patterns) and the box comes up "Microsoft office publisher has encountered a problem and needs to close. We are sorry for the inconvenience." Under what does this error report contain, it says AppName: mspub.exe, AppVer 11.0.05525.0 AppStamp:3f255ba1, ModName mspub.exe View contents of error report: it has exception information (code 0xc0000094), Flags: 0x000000000, etc. When I send the report to Microsoft, it goes to the website to explain about it being a Demo version and need to purchase the full retail version. Again, the same disk, program, etc. works fine on my desktop without any errors (they were installed within minutes of each other). It also references a file in the Temp folder that will be included with the error report. Thank you. "Mary Sauer" wrote: Are you getting an error box with a details button? Have you activated the Office suite? -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... I have just reinstalled Office 2003 Professional Edition on several of my computes. One one computer, I can open up and work with Publisher 2003 with no problems. The other computers, as soon as I click on anything in Publisher, I get the error message "We're sorry, but publisher needs to close", etc. I send the report and when I click on the Microsoft link for further information, it tells me that it is a demo. It is NOT a demo. Anyone know how to fix this? .
|
|
#5
March 16th, 2010, 02:00 PM
posted to microsoft.public.publisher
|
|||
|
|||
|
Publisher 2003 Crashes
From what I read, it very well could be your printer driver. Is it current for your particular OS? You might want to re-install the driver or browse to the manufacturer's web site for a more up to date driver. It is always wise to completely remove a driver before installing/reinstalling. How to clean up printer drivers http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm Have you run *Detect and Repair* in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "DrMarsha" wrote in message ... Here is another interesting thing...if I click on a publisher file and it opens in Publisher, I am able to work within Publisher without any errors. But, if I close out of Publisher and just enter it through the Microsoft Office suite, when it open to the Publisher Main page, I still get the error message??? thoughts??? "DrMarsha" wrote: Yes, all have been activated. Even when I click Activate under Help, it says the product has already been activated. The strange part is, on my main computer, which was installed exactly the same way, it works fine, but the laptops, are NOT working. I click on Microsoft Publisher...it says "to get started, select an option in the list", I can click on an option (let's say publications for print), click on of the examples patterns) and the box comes up "Microsoft office publisher has encountered a problem and needs to close. We are sorry for the inconvenience." Under what does this error report contain, it says AppName: mspub.exe, AppVer 11.0.05525.0 AppStamp:3f255ba1, ModName mspub.exe View contents of error report: it has exception information (code 0xc0000094), Flags: 0x000000000, etc. When I send the report to Microsoft, it goes to the website to explain about it being a Demo version and need to purchase the full retail version. Again, the same disk, program, etc. works fine on my desktop without any errors (they were installed within minutes of each other). It also references a file in the Temp folder that will be included with the error report. Thank you. "Mary Sauer" wrote: Are you getting an error box with a details button? Have you activated the Office suite? -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... I have just reinstalled Office 2003 Professional Edition on several of my computes. One one computer, I can open up and work with Publisher 2003 with no problems. The other computers, as soon as I click on anything in Publisher, I get the error message "We're sorry, but publisher needs to close", etc. I send the report and when I click on the Microsoft link for further information, it tells me that it is a demo. It is NOT a demo. Anyone know how to fix this? .
|
|
#6
March 16th, 2010, 02:26 PM
posted to microsoft.public.publisher
|
|||
|
|||
|
Publisher 2003 Crashes
Office 2003 had a couple of service packs, did you install those?
http://office.microsoft.com/en-us/do...s/default.aspx -- Mary Sauer MVP http://msauer.mvps.org/ "Mary Sauer" wrote in message ... From what I read, it very well could be your printer driver. Is it current for your particular OS? You might want to re-install the driver or browse to the manufacturer's web site for a more up to date driver. It is always wise to completely remove a driver before installing/reinstalling. How to clean up printer drivers http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm Have you run *Detect and Repair* in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "DrMarsha" wrote in message ... Here is another interesting thing...if I click on a publisher file and it opens in Publisher, I am able to work within Publisher without any errors. But, if I close out of Publisher and just enter it through the Microsoft Office suite, when it open to the Publisher Main page, I still get the error message??? thoughts??? "DrMarsha" wrote: Yes, all have been activated. Even when I click Activate under Help, it says the product has already been activated. The strange part is, on my main computer, which was installed exactly the same way, it works fine, but the laptops, are NOT working. I click on Microsoft Publisher...it says "to get started, select an option in the list", I can click on an option (let's say publications for print), click on of the examples patterns) and the box comes up "Microsoft office publisher has encountered a problem and needs to close. We are sorry for the inconvenience." Under what does this error report contain, it says AppName: mspub.exe, AppVer 11.0.05525.0 AppStamp:3f255ba1, ModName mspub.exe View contents of error report: it has exception information (code 0xc0000094), Flags: 0x000000000, etc. When I send the report to Microsoft, it goes to the website to explain about it being a Demo version and need to purchase the full retail version. Again, the same disk, program, etc. works fine on my desktop without any errors (they were installed within minutes of each other). It also references a file in the Temp folder that will be included with the error report. Thank you. "Mary Sauer" wrote: Are you getting an error box with a details button? Have you activated the Office suite? -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... I have just reinstalled Office 2003 Professional Edition on several of my computes. One one computer, I can open up and work with Publisher 2003 with no problems. The other computers, as soon as I click on anything in Publisher, I get the error message "We're sorry, but publisher needs to close", etc. I send the report and when I click on the Microsoft link for further information, it tells me that it is a demo. It is NOT a demo. Anyone know how to fix this? .
|
|
#7
March 16th, 2010, 05:40 PM
posted to microsoft.public.publisher
|
|||
|
|||
|
Publisher 2003 Crashes
Yes to detect and repair (no changes) and yes to service packs. The odd thing
is, I have exactly the same printers installed on the desktop as I do the laptops and the desktop runs fine. Any other suggestions? "Mary Sauer" wrote: Office 2003 had a couple of service packs, did you install those? http://office.microsoft.com/en-us/do...s/default.aspx -- Mary Sauer MVP http://msauer.mvps.org/ "Mary Sauer" wrote in message ... From what I read, it very well could be your printer driver. Is it current for your particular OS? You might want to re-install the driver or browse to the manufacturer's web site for a more up to date driver. It is always wise to completely remove a driver before installing/reinstalling. How to clean up printer drivers http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm Have you run *Detect and Repair* in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "DrMarsha" wrote in message ... Here is another interesting thing...if I click on a publisher file and it opens in Publisher, I am able to work within Publisher without any errors. But, if I close out of Publisher and just enter it through the Microsoft Office suite, when it open to the Publisher Main page, I still get the error message??? thoughts??? "DrMarsha" wrote: Yes, all have been activated. Even when I click Activate under Help, it says the product has already been activated. The strange part is, on my main computer, which was installed exactly the same way, it works fine, but the laptops, are NOT working. I click on Microsoft Publisher...it says "to get started, select an option in the list", I can click on an option (let's say publications for print), click on of the examples patterns) and the box comes up "Microsoft office publisher has encountered a problem and needs to close. We are sorry for the inconvenience." Under what does this error report contain, it says AppName: mspub.exe, AppVer 11.0.05525.0 AppStamp:3f255ba1, ModName mspub.exe View contents of error report: it has exception information (code 0xc0000094), Flags: 0x000000000, etc. When I send the report to Microsoft, it goes to the website to explain about it being a Demo version and need to purchase the full retail version. Again, the same disk, program, etc. works fine on my desktop without any errors (they were installed within minutes of each other). It also references a file in the Temp folder that will be included with the error report. Thank you. "Mary Sauer" wrote: Are you getting an error box with a details button? Have you activated the Office suite? -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... I have just reinstalled Office 2003 Professional Edition on several of my computes. One one computer, I can open up and work with Publisher 2003 with no problems. The other computers, as soon as I click on anything in Publisher, I get the error message "We're sorry, but publisher needs to close", etc. I send the report and when I click on the Microsoft link for further information, it tells me that it is a demo. It is NOT a demo. Anyone know how to fix this? . .
|
|
#8
March 16th, 2010, 06:08 PM
posted to microsoft.public.publisher
|
|||
|
|||
|
Publisher 2003 Crashes
I'm about out of ideas. Did you look for updated drivers? Printer drivers can
become corrupt. Is it just Publisher that you are experiencing the problems or the entire Office suite? Are all the computers running the same version of Windows? Microsoft has 7 support documents that address the 0xc0000094 error. http://support.microsoft.com/search/...&ast=28&res=20 Google has more. One article talked about Okidata printers with no solution. http://www.google.com/#hl=en&source=...ec2db39eb50b9d -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... Yes to detect and repair (no changes) and yes to service packs. The odd thing is, I have exactly the same printers installed on the desktop as I do the laptops and the desktop runs fine. Any other suggestions? "Mary Sauer" wrote: Office 2003 had a couple of service packs, did you install those? http://office.microsoft.com/en-us/do...s/default.aspx -- Mary Sauer MVP http://msauer.mvps.org/ "Mary Sauer" wrote in message ... From what I read, it very well could be your printer driver. Is it current for your particular OS? You might want to re-install the driver or browse to the manufacturer's web site for a more up to date driver. It is always wise to completely remove a driver before installing/reinstalling. How to clean up printer drivers http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm Have you run *Detect and Repair* in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "DrMarsha" wrote in message ... Here is another interesting thing...if I click on a publisher file and it opens in Publisher, I am able to work within Publisher without any errors. But, if I close out of Publisher and just enter it through the Microsoft Office suite, when it open to the Publisher Main page, I still get the error message??? thoughts??? "DrMarsha" wrote: Yes, all have been activated. Even when I click Activate under Help, it says the product has already been activated. The strange part is, on my main computer, which was installed exactly the same way, it works fine, but the laptops, are NOT working. I click on Microsoft Publisher...it says "to get started, select an option in the list", I can click on an option (let's say publications for print), click on of the examples patterns) and the box comes up "Microsoft office publisher has encountered a problem and needs to close. We are sorry for the inconvenience." Under what does this error report contain, it says AppName: mspub.exe, AppVer 11.0.05525.0 AppStamp:3f255ba1, ModName mspub.exe View contents of error report: it has exception information (code 0xc0000094), Flags: 0x000000000, etc. When I send the report to Microsoft, it goes to the website to explain about it being a Demo version and need to purchase the full retail version. Again, the same disk, program, etc. works fine on my desktop without any errors (they were installed within minutes of each other). It also references a file in the Temp folder that will be included with the error report. Thank you. "Mary Sauer" wrote: Are you getting an error box with a details button? Have you activated the Office suite? -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... I have just reinstalled Office 2003 Professional Edition on several of my computes. One one computer, I can open up and work with Publisher 2003 with no problems. The other computers, as soon as I click on anything in Publisher, I get the error message "We're sorry, but publisher needs to close", etc. I send the report and when I click on the Microsoft link for further information, it tells me that it is a demo. It is NOT a demo. Anyone know how to fix this? . .
|
|
#9
March 16th, 2010, 10:14 PM
posted to microsoft.public.publisher
|
|||
|
|||
|
Publisher 2003 Crashes
maybe a licensing issue...how many laptops? how many previous
installs....I'd try the telephone registration/install option. -- ~~~~~~~~~~~~~~~~~~ Rob Giordano Microsoft MVP Expression Web "Mary Sauer" wrote in message ... I'm about out of ideas. Did you look for updated drivers? Printer drivers can become corrupt. Is it just Publisher that you are experiencing the problems or the entire Office suite? Are all the computers running the same version of Windows? Microsoft has 7 support documents that address the 0xc0000094 error. http://support.microsoft.com/search/...&ast=28&res=20 Google has more. One article talked about Okidata printers with no solution. http://www.google.com/#hl=en&source=...ec2db39eb50b9d -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... Yes to detect and repair (no changes) and yes to service packs. The odd thing is, I have exactly the same printers installed on the desktop as I do the laptops and the desktop runs fine. Any other suggestions? "Mary Sauer" wrote: Office 2003 had a couple of service packs, did you install those? http://office.microsoft.com/en-us/do...s/default.aspx -- Mary Sauer MVP http://msauer.mvps.org/ "Mary Sauer" wrote in message ... From what I read, it very well could be your printer driver. Is it current for your particular OS? You might want to re-install the driver or browse to the manufacturer's web site for a more up to date driver. It is always wise to completely remove a driver before installing/reinstalling. How to clean up printer drivers http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm Have you run *Detect and Repair* in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "DrMarsha" wrote in message ... Here is another interesting thing...if I click on a publisher file and it opens in Publisher, I am able to work within Publisher without any errors. But, if I close out of Publisher and just enter it through the Microsoft Office suite, when it open to the Publisher Main page, I still get the error message??? thoughts??? "DrMarsha" wrote: Yes, all have been activated. Even when I click Activate under Help, it says the product has already been activated. The strange part is, on my main computer, which was installed exactly the same way, it works fine, but the laptops, are NOT working. I click on Microsoft Publisher...it says "to get started, select an option in the list", I can click on an option (let's say publications for print), click on of the examples patterns) and the box comes up "Microsoft office publisher has encountered a problem and needs to close. We are sorry for the inconvenience." Under what does this error report contain, it says AppName: mspub.exe, AppVer 11.0.05525.0 AppStamp:3f255ba1, ModName mspub.exe View contents of error report: it has exception information (code 0xc0000094), Flags: 0x000000000, etc. When I send the report to Microsoft, it goes to the website to explain about it being a Demo version and need to purchase the full retail version. Again, the same disk, program, etc. works fine on my desktop without any errors (they were installed within minutes of each other). It also references a file in the Temp folder that will be included with the error report. Thank you. "Mary Sauer" wrote: Are you getting an error box with a details button? Have you activated the Office suite? -- Mary Sauer MVP http://msauer.mvps.org/ "DrMarsha" wrote in message ... I have just reinstalled Office 2003 Professional Edition on several of my computes. One one computer, I can open up and work with Publisher 2003 with no problems. The other computers, as soon as I click on anything in Publisher, I get the error message "We're sorry, but publisher needs to close", etc. I send the report and when I click on the Microsoft link for further information, it tells me that it is a demo. It is NOT a demo. Anyone know how to fix this? . .
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
