Using 'Add to Favourites' option on a shared calendar not working

In Outlook 2007 we have a few users who are unable to add a shared calendar
to their Calendars-Other Calendars list. The steps that work on a mojority
of computers a
1. Go-Folder List.
2. Navigate to Public Folders-All Public Folders-...-Communal Calendar.
3. Right Click on Communal Calendar and select 'Add to Favourites'.
4. Click OK on 'Add to Favourites' dialog.
5. Go-Calendar and the calendar should have appeared under 'Other
Calendars' list.

However, in a few cases when OK is clicked in step 4 the calendar never
appears in the 'other calendars' list and no error messages are displayed.

Does anyone have any idea why this does not always work and/or any
sugestions to help?

Thanks
Alan

You could try restarting Outlook with the /resetnavpane switch, but it will
remove all folders from the navigation pane. Test it on one system where
the user doesn't have a lot of folders added first.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473



"abrough" wrote in message
...
In Outlook 2007 we have a few users who are unable to add a shared
calendar
to their Calendars-Other Calendars list. The steps that work on a
mojority
of computers a
1. Go-Folder List.
2. Navigate to Public Folders-All Public Folders-...-Communal Calendar.
3. Right Click on Communal Calendar and select 'Add to Favourites'.
4. Click OK on 'Add to Favourites' dialog.
5. Go-Calendar and the calendar should have appeared under 'Other
Calendars' list.

However, in a few cases when OK is clicked in step 4 the calendar never
appears in the 'other calendars' list and no error messages are displayed.

Does anyone have any idea why this does not always work and/or any
sugestions to help?

Thanks
Alan

Thank you Diane. That seems to have fixed the problem. Have also had a look
around your Outlook tips website...very useful!

Thanks again
Alan

"Diane Poremsky [MVP]" wrote:

You could try restarting Outlook with the /resetnavpane switch, but it will
remove all folders from the navigation pane. Test it on one system where
the user doesn't have a lot of folders added first.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473



"abrough" wrote in message
...
In Outlook 2007 we have a few users who are unable to add a shared
calendar
to their Calendars-Other Calendars list. The steps that work on a
mojority
of computers a
1. Go-Folder List.
2. Navigate to Public Folders-All Public Folders-...-Communal Calendar.
3. Right Click on Communal Calendar and select 'Add to Favourites'.
4. Click OK on 'Add to Favourites' dialog.
5. Go-Calendar and the calendar should have appeared under 'Other
Calendars' list.

However, in a few cases when OK is clicked in step 4 the calendar never
appears in the 'other calendars' list and no error messages are displayed.

Does anyone have any idea why this does not always work and/or any
sugestions to help?

Thanks
Alan