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Problem with Comcast? (Long)
I am not sure if this is the right board for this post. Is there a problem
between Outlook and Comcast? I recently started having trouble getting my Comcast e-mail using Outlook 2K. I could look at my old e-mail or even my Contacts, Calendar etc., but it crashed if I clicked Send/Receive or tried to Send e-mail. And if I didn't do any of those things it crashed when I try to exit the program. So I reinstalled Office 2K Pro and downloaded all the updates to it and WinMe. It seemed to work fine until I today, when I noticed that I wasn’t getting e-mail anymore. Now I have the same instability problems with OL. More details: I had been using both OL and Outlook Express OEX for quite some time. My wife is also on the Comcast account with her own e-mail address. She uses only OEX (she relies on her Palm for the address book functionality). She would probably migrate to OL if there were a way to keep her stuff separate. I wanted OL because of its functionality for my home office. Then, shortly before the Office reinstall, I decided it was pretty dumb to have the same e-mail pouring in to two "clients" one of which I merely ignored except to go in at intervals and delete everything. So I stopped Outlook Express from picking up my e-mail but left the Outlook settings untouched. It might have been unrelated but the trouble with OL soon began which led to the reinstall. Afterwards I figured disconnecting Outlook Express was probably dumb so I resumed the dual e-mail setup using both OL and OEX. Right now I can get my e-mail only on OEX or by going to the Comcast website. Comcast tech support consistently told that they do not "support" Outlook, whatever that means. But at least they confirmed that my settings were correct. They are exactly the same as for OEX, including leaving the e-mail on the Comcast server. Am I missing something? Is there some problem between OL and Comcast? |
#2
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"AlSchultz" wrote: I am not sure if this is the right board for this post. Is there a problem between Outlook and Comcast? I recently started having trouble getting my Comcast e-mail using Outlook 2K. I could look at my old e-mail or even my Contacts, Calendar etc., but it crashed if I clicked Send/Receive or tried to Send e-mail. And if I didn't do any of those things it crashed when I try to exit the program. So I reinstalled Office 2K Pro and downloaded all the updates to it and WinMe. It seemed to work fine until I today, when I noticed that I wasn’t getting e-mail anymore. Now I have the same instability problems with OL. More details: I had been using both OL and Outlook Express OEX for quite some time. My wife is also on the Comcast account with her own e-mail address. She uses only OEX (she relies on her Palm for the address book functionality). She would probably migrate to OL if there were a way to keep her stuff separate. I wanted OL because of its functionality for my home office. Then, shortly before the Office reinstall, I decided it was pretty dumb to have the same e-mail pouring in to two "clients" one of which I merely ignored except to go in at intervals and delete everything. So I stopped Outlook Express from picking up my e-mail but left the Outlook settings untouched. It might have been unrelated but the trouble with OL soon began which led to the reinstall. Afterwards I figured disconnecting Outlook Express was probably dumb so I resumed the dual e-mail setup using both OL and OEX. Right now I can get my e-mail only on OEX or by going to the Comcast website. Comcast tech support consistently told that they do not "support" Outlook, whatever that means. But at least they confirmed that my settings were correct. They are exactly the same as for OEX, including leaving the e-mail on the Comcast server. Am I missing something? Is there some problem between OL and Comcast? NEW: I now find that if I try to click Shutdown/Restart after OL crashes I get the Blue Screen of Death. BTW, both OEX and OL are set up to "leave mail on server." |
#3
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Hi Al,
Did you every resolve this problem? I'm about to switch to Comcast for internet service and want to make sure I won't run into problems using Outlook for my email. "AlSchultz" wrote: I am not sure if this is the right board for this post. Is there a problem between Outlook and Comcast? I recently started having trouble getting my Comcast e-mail using Outlook 2K. I could look at my old e-mail or even my Contacts, Calendar etc., but it crashed if I clicked Send/Receive or tried to Send e-mail. And if I didn't do any of those things it crashed when I try to exit the program. So I reinstalled Office 2K Pro and downloaded all the updates to it and WinMe. It seemed to work fine until I today, when I noticed that I wasn’t getting e-mail anymore. Now I have the same instability problems with OL. More details: I had been using both OL and Outlook Express OEX for quite some time. My wife is also on the Comcast account with her own e-mail address. She uses only OEX (she relies on her Palm for the address book functionality). She would probably migrate to OL if there were a way to keep her stuff separate. I wanted OL because of its functionality for my home office. Then, shortly before the Office reinstall, I decided it was pretty dumb to have the same e-mail pouring in to two "clients" one of which I merely ignored except to go in at intervals and delete everything. So I stopped Outlook Express from picking up my e-mail but left the Outlook settings untouched. It might have been unrelated but the trouble with OL soon began which led to the reinstall. Afterwards I figured disconnecting Outlook Express was probably dumb so I resumed the dual e-mail setup using both OL and OEX. Right now I can get my e-mail only on OEX or by going to the Comcast website. Comcast tech support consistently told that they do not "support" Outlook, whatever that means. But at least they confirmed that my settings were correct. They are exactly the same as for OEX, including leaving the e-mail on the Comcast server. Am I missing something? Is there some problem between OL and Comcast? |
#4
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Hi Jane Photographer.
Yes, the problem went away. I am not entirely sure what I did but after fiddling around a bit and some rebooting OL was working again. Both programs use the same settings, at least in this part of the country. I doubt you will have any problem. "Jane Photographer" wrote: Hi Al, Did you every resolve this problem? I'm about to switch to Comcast for internet service and want to make sure I won't run into problems using Outlook for my email. "AlSchultz" wrote: I am not sure if this is the right board for this post. Is there a problem between Outlook and Comcast? I recently started having trouble getting my Comcast e-mail using Outlook 2K. I could look at my old e-mail or even my Contacts, Calendar etc., but it crashed if I clicked Send/Receive or tried to Send e-mail. And if I didn't do any of those things it crashed when I try to exit the program. So I reinstalled Office 2K Pro and downloaded all the updates to it and WinMe. It seemed to work fine until I today, when I noticed that I wasn’t getting e-mail anymore. Now I have the same instability problems with OL. More details: I had been using both OL and Outlook Express OEX for quite some time. My wife is also on the Comcast account with her own e-mail address. She uses only OEX (she relies on her Palm for the address book functionality). She would probably migrate to OL if there were a way to keep her stuff separate. I wanted OL because of its functionality for my home office. Then, shortly before the Office reinstall, I decided it was pretty dumb to have the same e-mail pouring in to two "clients" one of which I merely ignored except to go in at intervals and delete everything. So I stopped Outlook Express from picking up my e-mail but left the Outlook settings untouched. It might have been unrelated but the trouble with OL soon began which led to the reinstall. Afterwards I figured disconnecting Outlook Express was probably dumb so I resumed the dual e-mail setup using both OL and OEX. Right now I can get my e-mail only on OEX or by going to the Comcast website. Comcast tech support consistently told that they do not "support" Outlook, whatever that means. But at least they confirmed that my settings were correct. They are exactly the same as for OEX, including leaving the e-mail on the Comcast server. Am I missing something? Is there some problem between OL and Comcast? |
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