"Missing" Cab files installing office 2007 on localized Vista

Why would it relate to the virtual drive application? If this is a known
issue with Daemon Tools (and in that case, with Alcohol, which is what I'm
using, since they both use the same engine), why would copying the files
from the virtual drive work? Does the setup software use a different routine
for reading files from a disc than Vista's regular copy command?

In any case, I've tried all three options: burning the iso to a blank disc
(fwiw, with Nero, which I read is also considered as a bad thing), using a
virtual drive application (Alcohol 120%, latest build), and using a local
copy of the files in the iso. Or is it, that the ISOs I downloaded from
Technet ar less ISO-compliant than they appear to be?

If it's Alcohol's fault, is there any clue where to look, so I can file a
support incident with Alcohol Soft's support department?

This still remains an Office issue, as I'm still unable to install Office
the 'normal' way. Other applications install and run fine under Vista.

"Leon Hao [MSFT]" schreef in bericht
...
Hi Frank,

I agree with you there is something unusual here. But this seems not to be
an install media issue because this does not occur when you mount the ISO
to another virtual drive. I think this may relate to the virtual drive
application (for example, Daemon Tool) you are using.

You can try to copy all files and folders from the virtual drive to a
local
position to see if it works fine now.

If you need further assistance on the Office side, we are glad to provide
our suggestions.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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Hi Frank,

At this point, I would like to write a summary for this case. If there is
anything wrong in the summary, feel free to let me know.

Issue:
=====
Cannot install Office 2007 properly. The error says "cannot find the file
proof.cab".

progress
===============
You have downloaded another new ISO from MSDN. It doesn't fix the issue.
You copy the file proof.cab from another version of Office CD and it did
workaround the issue.

The 2007/2003 Office Setup program creates a local installation source
(named MSOCache folder). The Setup program copies the installation .cab
files from the installation media to that location. Thus, when you need to
add features or repair Office installation, it can use the local
installation source instead of asking for the Office installation CD again.

We receive many similar issue about "cannot find the *.cab file during the
Office 2007 installation". It is because that the Office installation
process cannot extract the file from the CD to the MSOCache folder
properly. The issue may occur under several situations. Some of the issues
were fixed by coming into Windows clean boot mode (disable all third party
software and un-necessary device driver). Some of the issues were fixed by
manually copying the *.cab file to the Harddisk. And etc.

Since you have workarounded such an issue by copying the file proof.cab
from another CD. I would like to stop the troubleshooting steps here.
Thanks so much for your understanding.

If you would like to continue working on the issue, would you please run
Windows clean boot mode to see if it works?

For detail information about how to run Windows clean boot mode, please
refer to the KB article below.

929135 How to troubleshoot a problem by performing a clean boot in Windows
Vista
http://support.microsoft.com/default...b;EN-US;929135


Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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Hi Frank,

Thanks for your reply and the clarification that mounting the ISO image of
Office 2007 on another virtual drive made the Office 2007 installation
finished. However, it is just a workaround.

I do understand your concerns. It is really annoy that we always encounter
the error about "cannot find *.cab file" when trying to install Office 2007
on the computer with Windows Vista. So, it is my pleasure to help you to
reflect it to the proper department for their consideration.

In addition, please feel free to submit your suggestion on our product to
the following link. Our Product Group reviews the suggestions submitted by
our customers. Your feedback is valuable for us to improve our products and
increase the level of service provided.

https://support.microsoft.com/common...08&showpage=1&
ws=search

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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break/fix issues and simple how to questions.

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Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
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Hi Frank,

Is there anything I can do for you? If so, feel free to let me know. I am
glad to be of assistance. :-)
Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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================================================== ====

Hi Frank,

If you have any questions or concerns, please feel free to let me know. I
am happy to be of assistance.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.

We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
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Hi Emily,



The mentioned problem appears to be more widespread. I just followed the
following steps:



* extracted all files from the Office 2007 Enterprise ISO using WinRAR and
MagicISO, compared both, the extracted data was identical.

* used the extracted files to instal Office 2007 on Windows XP, worked
fine.



* Installed Vista Ultimate x86 en-us on another system

* Let Windows Update install all updates, and installed Dutch (nl-nl)
language pack, but keeping en-us system language and locale

* Start Setup. Crashes on EnterWW.cab, which is not available on any other
Office version.



*reboot in Clean Boot Mode (which isn't very useful since there is no other
software on the system yet)

* Start Setup. Crashes on EnterWW.cab



* Start Setup. Crashes on EnterWW.cab. Manually copy EnterWW.cab to
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C, select
source again. Crashes on EnterWW.cab, and EnterWW.cab is deleted from LIS by
setup.

* Select source again, EnterWW.cab appears in LIS, only to disappear again
after the file copy is complete.



So, what is the next step, if any?



Regards,

Frank


"Emily Lin [MSFT]" wrote in message
...
Hi Frank,

If you have any questions or concerns, please feel free to let me know. I
am happy to be of assistance.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.

We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
================================================== ====
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Hi Emily,

It took a while to catch up

I've submitted the report.

Thanks,
Frank.

"Emily Lin [MSFT]" wrote in message
...
Hi Frank,

Thanks for your reply and the clarification that mounting the ISO image of
Office 2007 on another virtual drive made the Office 2007 installation
finished. However, it is just a workaround.

I do understand your concerns. It is really annoy that we always encounter
the error about "cannot find *.cab file" when trying to install Office
2007
on the computer with Windows Vista. So, it is my pleasure to help you to
reflect it to the proper department for their consideration.

In addition, please feel free to submit your suggestion on our product to
the following link. Our Product Group reviews the suggestions submitted by
our customers. Your feedback is valuable for us to improve our products
and
increase the level of service provided.

https://support.microsoft.com/common...08&showpage=1&
ws=search

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.

We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
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rights.
================================================== ====

Hi Frank,

Thanks for submiting the report.

Did you try to extracted all files from the Office 2007 Enterprise ISO to
the local hard disk on the computer with Windows Vista? And then, try to
install Office 2007 again.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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================================================== ====

Yes, I did that....

The report I submitted through is getting lost, I'm afraid, I'll Bcc you my
response.

I think I've tried anything within my reach here. Is there anyone on the
MSFT side willing to try to reproduce the problem? I'm not sure whether I
should complain to the Technet/MSDN folks for distributing defective ISO
images or file a support incident.


"Emily Lin [MSFT]" wrote in message
...
Hi Frank,

Thanks for submiting the report.

Did you try to extracted all files from the Office 2007 Enterprise ISO to
the local hard disk on the computer with Windows Vista? And then, try to
install Office 2007 again.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no
rights.
================================================== ====

Going through the install procedure with process monitor, disabling all
filters, all I can see is OSE.EXE copying EnterWW.cab to the LIS, and after
copying, it immediately deletes EnterWW.cab.

Makes you wonder.


110554 8:50:52.2598853 AM OSE.EXE 1536 FASTIO_CHECK_IF_POSSIBLE
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab
SUCCESS Operation: Write, Offset: 264,568,832, Length: 65,536
110555 8:50:52.2602604 AM OSE.EXE 1536 WriteFile C:\MSOCache\All
Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab SUCCESS Offset:
264,634,368, Length: 65,536
110556 8:50:52.2602673 AM OSE.EXE 1536 FASTIO_CHECK_IF_POSSIBLE
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab
SUCCESS Operation: Write, Offset: 264,634,368, Length: 65,536
110557 8:50:52.2626234 AM OSE.EXE 1536 ReadFile
C:\OFFICE12\Enterprise.WW\EnterWW.cab SUCCESS Offset: 264,765,440, Length:
56,200
110558 8:50:52.2626355 AM OSE.EXE 1536 FASTIO_CHECK_IF_POSSIBLE
C:\OFFICE12\Enterprise.WW\EnterWW.cab SUCCESS Operation: Read, Offset:
264,765,440, Length: 65,536
110559 8:50:52.2628149 AM OSE.EXE 1536 ReadFile
C:\OFFICE12\Enterprise.WW\EnterWW.cab END OF FILE Offset: 264,821,640,
Length: 65,536
110560 8:50:52.2628215 AM OSE.EXE 1536 FASTIO_CHECK_IF_POSSIBLE
C:\OFFICE12\Enterprise.WW\EnterWW.cab SUCCESS Operation: Read, Offset:
264,821,640, Length: 65,536
110561 8:50:52.2628564 AM OSE.EXE 1536 CloseFile
C:\OFFICE12\Enterprise.WW\EnterWW.cab SUCCESS
110562 8:50:52.2629242 AM OSE.EXE 1536 WriteFile C:\MSOCache\All
Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab SUCCESS Offset:
264,699,904, Length: 65,536
110563 8:50:52.2629319 AM OSE.EXE 1536 FASTIO_CHECK_IF_POSSIBLE
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab
SUCCESS Operation: Write, Offset: 264,699,904, Length: 65,536
110564 8:50:52.2632966 AM OSE.EXE 1536 WriteFile C:\MSOCache\All
Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab SUCCESS Offset:
264,765,440, Length: 56,200
110565 8:50:52.2633033 AM OSE.EXE 1536 FASTIO_CHECK_IF_POSSIBLE
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab
SUCCESS Operation: Write, Offset: 264,765,440, Length: 56,200
110566 8:50:52.2636764 AM OSE.EXE 1536 CloseFile C:\MSOCache\All
Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab SUCCESS
110567 8:50:52.2641143 AM OSE.EXE 1536 CreateFile C:\MSOCache\All
Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab SUCCESS Desired
Access: Read Attributes, Delete, Disposition: Open, Options: Non-Directory
File, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete,
AllocationSize: n/a, OpenResult: Opened
110568 8:50:52.2641620 AM OSE.EXE 1536 QueryAttribbuteTagFile
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab
SUCCESS Attributes: A, ReparseTag: 0x0
110569 8:50:52.2641806 AM OSE.EXE 1536 SetDispositionInformationFile
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab
SUCCESS Delete: True
110570 8:50:52.2642030 AM OSE.EXE 1536 CloseFile C:\MSOCache\All
Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab SUCCESS

"Frank Laurijssens" schreef in bericht
...
Yes, I did that....

The report I submitted through is getting lost, I'm afraid, I'll Bcc you
my response.

I think I've tried anything within my reach here. Is there anyone on the
MSFT side willing to try to reproduce the problem? I'm not sure whether I
should complain to the Technet/MSDN folks for distributing defective ISO
images or file a support incident.


"Emily Lin [MSFT]" wrote in message
...
Hi Frank,

Thanks for submiting the report.

Did you try to extracted all files from the Office 2007 Enterprise ISO to
the local hard disk on the computer with Windows Vista? And then, try to
install Office 2007 again.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no
rights.
================================================== ====