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Setup cannot remove the older version of Microsoft Office Pro 2010



 
 
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  #1  
Old May 5th, 2010, 01:26 AM posted to microsoft.public.office.setup
John Dean
external usenet poster
 
Posts: 1
Default Setup cannot remove the older version of Microsoft Office Pro 2010

With Windows 7 Ult (X64), I have MS Office Ult 2007 (X86) installed. I am
trying to install MS Office Pro 2010 (X86). I selected an 'upgrade' install
and it failed with the subject line message. I then tried to uninstall
Office 2007 from control panel; same result. Log shows:

Description
Microsoft Office Professional Plus 2010 setup did not complete successfully.
We are sorry for the inconvenience.

Problem signature
Problem Event Name: Office12Setup
Problem Signature 01: {91140000-0011-0000-0000-0000000FF1CE}
Problem Signature 02: 14.0.4763.1000
Problem Signature 03: UnpublishPatchARPMachine
Problem Signature 04: 1603
Problem Signature 05: 0x1714
Problem Signature 06: Error 1714. Setup cannot remove the older version of
Microsoft Office Professional Plus 2010. Contact
Problem Signature 07: X
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Extra information about the problem
LCID: 1033
Bucket ID: 1116956317

What do you recommend I do next?
  #2  
Old May 5th, 2010, 09:17 AM posted to microsoft.public.office.setup
DL[_4_]
external usenet poster
 
Posts: 268
Default Setup cannot remove the older version of Microsoft Office Pro 2010

Maybe http://support.microsoft.com/kb/928218/en-us


"John Dean" wrote in message
...
With Windows 7 Ult (X64), I have MS Office Ult 2007 (X86) installed. I am
trying to install MS Office Pro 2010 (X86). I selected an 'upgrade'
install
and it failed with the subject line message. I then tried to uninstall
Office 2007 from control panel; same result. Log shows:

Description
Microsoft Office Professional Plus 2010 setup did not complete
successfully.
We are sorry for the inconvenience.

Problem signature
Problem Event Name: Office12Setup
Problem Signature 01: {91140000-0011-0000-0000-0000000FF1CE}
Problem Signature 02: 14.0.4763.1000
Problem Signature 03: UnpublishPatchARPMachine
Problem Signature 04: 1603
Problem Signature 05: 0x1714
Problem Signature 06: Error 1714. Setup cannot remove the older version of
Microsoft Office Professional Plus 2010. Contact
Problem Signature 07: X
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Extra information about the problem
LCID: 1033
Bucket ID: 1116956317

What do you recommend I do next?


 




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