INBOX Emails Deleted/Disappear

I believe I have OUTLOOK EXPRESS PROVIDED BY AT&T WORLDNET SERVICE and use AT&T as my ISP thru DSL service.

Today, I had approx 15,700 email messages in my INBOX.
In a flash, approx 10,000 emails disappeared and were deleted. All messages in my INBOX from 2-17-03 thru
6-2-04 are gone!!!!!!!
I now show having only approx 5600 email messages in my INBOX.

SO WHAT HAPPENED????????? THIS IS THE SECOND TIME THIS HAS HAPPENED. One other time a year or so ago,
I had 20,000 email messages in my INBOX and about 10,000 disappeared.

I NEED THESE FOR MY ONLINE TRADING and these include stock newsletters and many other such technical and
related financial messages from friends, pros, and subscriptions.

CAN I RETRIEVE THESE MESSAGES SOMEHOW??????????

HOW CAN I PREVENT THIS FROM HAPPENING AGAIN??????????

I want to retain and keep ALL my emails for years and have plenty of disk space etc etc......

Please HELP!!!!!!!!!

I have also have the same problem, and lost a few from my Sent Items box as
well!!!! This happens after the PC freezes and I boot it up.

Please help!

Giorgio

"10,000 Emails Disappear/Deleted" wrote in message
...
I believe I have OUTLOOK EXPRESS PROVIDED BY AT&T WORLDNET SERVICE and use
AT&T as my ISP thru DSL service.

Today, I had approx 15,700 email messages in my INBOX.
In a flash, approx 10,000 emails disappeared and were deleted. All
messages in my INBOX from 2-17-03 thru
6-2-04 are gone!!!!!!!
I now show having only approx 5600 email messages in my INBOX.

SO WHAT HAPPENED????????? THIS IS THE SECOND TIME THIS HAS HAPPENED.
One other time a year or so ago,
I had 20,000 email messages in my INBOX and about 10,000 disappeared.

I NEED THESE FOR MY ONLINE TRADING and these include stock newsletters and
many other such technical and
related financial messages from friends, pros, and subscriptions.

CAN I RETRIEVE THESE MESSAGES SOMEHOW??????????

HOW CAN I PREVENT THIS FROM HAPPENING AGAIN??????????

I want to retain and keep ALL my emails for years and have plenty of disk
space etc etc......

Please HELP!!!!!!!!!

See my response to the original post.

steve

"Research Studies Press" wrote in message =
...
I have also have the same problem, and lost a few from my Sent Items =
box as
well!!!! This happens after the PC freezes and I boot it up.
=20
Please help!
=20
Giorgio
=20
"10,000 Emails Disappear/Deleted" wrote in message
...
I believe I have OUTLOOK EXPRESS PROVIDED BY AT&T WORLDNET SERVICE =
and use
AT&T as my ISP thru DSL service.

Today, I had approx 15,700 email messages in my INBOX.
In a flash, approx 10,000 emails disappeared and were deleted. All
messages in my INBOX from 2-17-03 thru
6-2-04 are gone!!!!!!!
I now show having only approx 5600 email messages in my INBOX.

SO WHAT HAPPENED????????? THIS IS THE SECOND TIME THIS HAS =
HAPPENED.
One other time a year or so ago,
I had 20,000 email messages in my INBOX and about 10,000 disappeared.

I NEED THESE FOR MY ONLINE TRADING and these include stock =
newsletters and
many other such technical and
related financial messages from friends, pros, and subscriptions.

CAN I RETRIEVE THESE MESSAGES SOMEHOW??????????

HOW CAN I PREVENT THIS FROM HAPPENING AGAIN??????????

I want to retain and keep ALL my emails for years and have plenty of =
disk
space etc etc......

Please HELP!!!!!!!!!


=20

I too just had this problem yesterday! All messages disappeared in ALL folders! There appears to be some 'flaw' with OE for this to be happening to multiple people. I don't understand why we should buy a program to recover emails we didn't delete!! Microsoft should supply the program for free. If my emails are vulnerable to deletion like that then the program is unreliable! Emails are too important for a program to delete ALL messages without your approval!!

snip

3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and intercept
(incoming and, in some cases, outgoing) messages that might contain virus.

The problem with this approach is that the antivirus software can trigger
the destruction of an entire message folder or the entire message store,
when it attempts to remove a message containing a potential virus.
=====================

-- I don't agree with that statement for all AV products. That answer
might be true of McAfee and Norton products as discussed in this newsgroup
for a couple of years now...and since OE5, too. Obviously, the problem with
the above message store outcome has never been fixed. But, the answer above
is NOT true with PC-cillen AV products.


To prevent the possibility of such destruction occuring, turn off email
scanning in your antivirus software. You will still be protected against
infection. If you attempt to open a message attachment containing a
potential virus, then your antivirus software will recognize that your are
attempting to infect your system, and will block you from doing so. The
best practice on the user's part is to save an attachment to disk and then
scan it with the antivirus software prior to opening it. Messages opened
themselves (if you have the latest security updates from Windows Update)
will not infect your system -- only attachments.
========================
I do not agree that one should circumvent a program's feature, or
disfunctionality, in order to allow another's program feature to work
properly....it makes no sense to waste money on a product that doesn't
deliver the way it advertises, and continues to advertise on their website.

If more users quit using the "most popular" product in favor of one that
does work as advertised, then maybe the code will finally be cleaned up to
work the way it is advertised to work. Then and only then, will users get
their money's worth out of a purchased product....not before.

PC-cillen's email scans, both incoming and their new outgoing scans,
actually work and the benefit is that it costs less than Norton, for
example. The difference between the two products is that PC-cillen works
and does not cause problems with OE, the way that Norton, or even McAfee
did...or still does.


You do not need additional email scanning on top of your system being
continuosly scanned by antivirus software, so turn off email scanning to
prevent destruction of your message store.
=========================
That's what Norton says in their "help file" reference email scans...and the
way to get around problem features, in my opinion. So, why waste money on a
product purchased to protect incoming virus infected email if one has to
"turn off" that feature and deal with the virus attachment "after the fact,"
that is, to manually save to disk and manually scan rather than have the
virus program delete it and display a message of what just happened. That's
what I pay for...and that's what I expect...with no loss in download speed,
and no risk of deleted stored emails and/or OE mail folders. PC-cillen
delivers as advertised. Based on this post, it is obvious that other AV
products still do not, yet, people continue to use....and lose.

In today's time with today's technology, and the past history of problems
regarding AV and OE integration, it is not an acceptable answer to the
enduser to "turn off" AV features that are supposed to work...and do not.


snip

From
http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected.
================================================== ===

And from the Norton AV version 8.1.0.825 Help file reference "email scans"
on my "new" company issued laptop's Norton AV program:

Scanning MS Exchange files
The problem

Although viruses cannot infect email messages, they can be carried and
spread through attachments. Attachments are the files you send with an email
message. Any document files, program files, or compressed files (like .ZIP
files) are suspect.
This is how it works: someone sends you a file as an email attachment. You
save or open the attachment and view it on your computer. Before you know
it, the computer has become infected by a boot virus, macro virus, or file
virus.

The solution

Symantec AntiVirus protects your computer from this virus threat by scanning
the attachments sent to you through email. MS Exchange Realtime Protection
is a type of ongoing scan that checks your computer every four seconds for
the appearance of new email files containing attachments. If Symantec
AntiVirus finds an email message with an attachment, then it performs a
scan.
Because email attachments are the only files threatened by viruses, Symantec
AntiVirus does not scan email messages.

Treating virus infections

After a virus is found in an email, Symantec AntiVirus attempts to clean,
quarantine, leave alone, or delete the infected attachment. Best of all,
Symantec AntiVirus warns you about the infection, so that any other people
who have received the infected email attachment can be notified immediately.

Copyright 1999-2002, Symantec Corp. All rights reserved.

*** Again, in today's time, this is NOT an acceptable solution - or
answer - to consumers who risk data loss, whether as emails or email
folders - for a product that advertises incoming and outgoing email scan
protection. If they cannot deliver as advertised...why continue purchasing
the product, wasting money in product costs, data loss and unproductive
time? Why, when there are products out there that deliver on the same
premise....protection from virus infected email attachments.....

I became a PC-cillen convert when Norton failed again to protect. Since
that time, though, I've educated myself regarding methods of
infection...but, the most important part in that process was to use a
product that worked as advertised....without interfering with the program it
was intended to integrate with. That is the solution, not disabling
features that are promoted as preventative measures against infection, and
worst of all, paying for features that just don't work correctly.

Just my 2 cents.....