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Product Key being rejected



 
 
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  #1  
Old May 23rd, 2005, 02:46 AM
Cheryli
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Default Product Key being rejected

I just installed Office Pro 2003 on my new HP which came with a trial version
of Office. I did not uninstall the trial version first. When I go to open
Outlook for the first time, it asks for the product key. The product key
worked for the install but it says i am using the wrong product key when I
try to use it on this first use of Outlook. What am i doing wrong?
  #2  
Old May 23rd, 2005, 03:41 AM
garfield-n-odie
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Default

You should have uninstalled the trial version first. See
http://support.microsoft.com/?kbid=836178 "You receive an 'invalid
product key' error message when you start an Office 2003 program after
you install Office Professional Edition 2003" for more information. Be
sure to back up your Outlook .pst file(s) from the trial version before
you uninstall.

Cheryli wrote:
I just installed Office Pro 2003 on my new HP which came with a trial version
of Office. I did not uninstall the trial version first. When I go to open
Outlook for the first time, it asks for the product key. The product key
worked for the install but it says i am using the wrong product key when I
try to use it on this first use of Outlook. What am i doing wrong?


  #3  
Old May 23rd, 2005, 05:33 AM
Cheryli
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Default

Thanks.

"garfield-n-odie" wrote:

You should have uninstalled the trial version first. See
http://support.microsoft.com/?kbid=836178 "You receive an 'invalid
product key' error message when you start an Office 2003 program after
you install Office Professional Edition 2003" for more information. Be
sure to back up your Outlook .pst file(s) from the trial version before
you uninstall.

Cheryli wrote:
I just installed Office Pro 2003 on my new HP which came with a trial version
of Office. I did not uninstall the trial version first. When I go to open
Outlook for the first time, it asks for the product key. The product key
worked for the install but it says i am using the wrong product key when I
try to use it on this first use of Outlook. What am i doing wrong?



 




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