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Cannot open file after installing Office 2007 Service Pack 2



 
 
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  #1  
Old April 30th, 2009, 04:31 PM posted to microsoft.public.publisher
Stefan Kratzert
external usenet poster
 
Posts: 3
Default Cannot open file after installing Office 2007 Service Pack 2

I cannot open the publisher files after I installed Office 2007 Service Pack 2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan
  #2  
Old April 30th, 2009, 04:51 PM posted to microsoft.public.publisher
Mary Sauer[_3_]
external usenet poster
 
Posts: 3,082
Default Cannot open file after installing Office 2007 Service Pack 2

Are you getting an error?

You may have to do a registry fix:
Error message when you try to open a publication in Publisher: "Publisher cannot
open the file" or "Publisher has detected a problem
http://support.microsoft.com/kb/928890/en-us

Do you have Norton?
How to use Office programs with the Norton AntiVirus Office plug-in
http://support.microsoft.com/kb/329820/en-us


--
Mary Sauer
http://msauer.mvps.org/

"Stefan Kratzert" wrote in message
...
I cannot open the publisher files after I installed Office 2007 Service Pack 2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan



  #3  
Old April 30th, 2009, 06:50 PM posted to microsoft.public.publisher
Eric
external usenet poster
 
Posts: 1,956
Default Cannot open file after installing Office 2007 Service Pack 2

I have the same problem and have followed the instructions in kb928890. The
error code that I get is 1100009. Clearing the error message then opens a
blank document. Norton A/V is not in use.

"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack 2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan

  #4  
Old April 30th, 2009, 07:14 PM posted to microsoft.public.publisher
Mary Sauer[_3_]
external usenet poster
 
Posts: 3,082
Default Cannot open file after installing Office 2007 Service Pack 2

There was a solution in the Word newsgroup that suggested running the Office
Diagnostics in the Help menu.

--
Mary Sauer
http://msauer.mvps.org/

"Eric" wrote in message
...
I have the same problem and have followed the instructions in kb928890. The
error code that I get is 1100009. Clearing the error message then opens a
blank document. Norton A/V is not in use.

"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack
2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan



  #5  
Old May 1st, 2009, 02:19 PM posted to microsoft.public.publisher
GZiemann
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Posts: 2
Default Cannot open file after installing Office 2007 Service Pack 2

Add me to the list:

Steps I've taken
Attempted to uninstall SP2 - will not open file
followed instructions in kb928890 - will not open file
Office diagnostics - no problems detected

Wiped HDD and reinstalled Windows xp to SP3 and Office to SP1 - file opens
Applied office2007sp2-kb953195-fullfile-en-us - will not open file
SP2 seems to be the culprit.
So far the only files it will not open up is our monthly church newsletter.
All versions of this file I've created over the past 18 months from the same
template will not open.

It appears I can create a new file just fine.

Hope this helps

Geoff

"Mary Sauer" wrote:

There was a solution in the Word newsgroup that suggested running the Office
Diagnostics in the Help menu.

--
Mary Sauer
http://msauer.mvps.org/

"Eric" wrote in message
...
I have the same problem and have followed the instructions in kb928890. The
error code that I get is 1100009. Clearing the error message then opens a
blank document. Norton A/V is not in use.

"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack
2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan




  #6  
Old May 1st, 2009, 09:25 PM posted to microsoft.public.publisher
SMR_Aaron
external usenet poster
 
Posts: 2
Default Cannot open file after installing Office 2007 Service Pack 2

We are having the exact same problem (same error message / only happening
with computers we've upgraded to Office 2007 SP2). Luckily we have not
deployed this update to our entire network yet. Not sure what else to try -
I hope someone comes up with a suggestion that actually fixes the problem
soon.


"GZiemann" wrote:

Add me to the list:

Steps I've taken
Attempted to uninstall SP2 - will not open file
followed instructions in kb928890 - will not open file
Office diagnostics - no problems detected

Wiped HDD and reinstalled Windows xp to SP3 and Office to SP1 - file opens
Applied office2007sp2-kb953195-fullfile-en-us - will not open file
SP2 seems to be the culprit.
So far the only files it will not open up is our monthly church newsletter.
All versions of this file I've created over the past 18 months from the same
template will not open.

It appears I can create a new file just fine.

Hope this helps

Geoff

"Mary Sauer" wrote:

There was a solution in the Word newsgroup that suggested running the Office
Diagnostics in the Help menu.

--
Mary Sauer
http://msauer.mvps.org/

"Eric" wrote in message
...
I have the same problem and have followed the instructions in kb928890. The
error code that I get is 1100009. Clearing the error message then opens a
blank document. Norton A/V is not in use.

"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack
2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan




  #7  
Old May 1st, 2009, 09:39 PM posted to microsoft.public.publisher
SMR_Aaron
external usenet poster
 
Posts: 2
Default Cannot open file after installing Office 2007 Service Pack 2

We are having the same problem and even though this isn't a fix, I found a
temporary workaround. Basically you can open the file on a computer not
running Office 2007 SP2 and save the file as a Publisher 2000 type. Then
open this new file on a machine running Office 2007 SP2 and re-save it as a
regular Publisher 2007 file. It should then open fine with any computer
running Office 2007 SP2. I know that saving a file as an older version might
cause some features not to work, but it might be worth a try.




"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack 2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan

  #8  
Old May 2nd, 2009, 10:28 AM posted to microsoft.public.publisher
Stefan Kratzert
external usenet poster
 
Posts: 3
Default Cannot open file after installing Office 2007 Service Pack 2

Thanks for all these tips and , at least I am not alone with this problem.
The workaround from SMR_Aaron worked partially.
Most of the files could not be saved as publisher 2000 format directly.
(cant be saved as Publisher 2000) But when I do copy and paste very single
site I can save them as 2000 file and open in Office 2007 SP2 patched
Computers.
So thanks to SMR_Aaron, at least I can work again.

Marys workaround did not work.

Lets hope that the company which has given us this marvelous improvements
will shortly find a solution.

I have no time and guess nobody in our company to reinstall all OS and
Office installations.


"SMR_Aaron" wrote:

We are having the same problem and even though this isn't a fix, I found a
temporary workaround. Basically you can open the file on a computer not
running Office 2007 SP2 and save the file as a Publisher 2000 type. Then
open this new file on a machine running Office 2007 SP2 and re-save it as a
regular Publisher 2007 file. It should then open fine with any computer
running Office 2007 SP2. I know that saving a file as an older version might
cause some features not to work, but it might be worth a try.




"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack 2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan

  #9  
Old May 7th, 2009, 01:33 PM posted to microsoft.public.publisher
MLG
external usenet poster
 
Posts: 7
Default Cannot open file after installing Office 2007 Service Pack 2

It boggles the mind that Microsoft would not have done a simple regression
test before releasing SP2 .... to make sure that Publisher 2007 can open an
exisiting file. It appears that Publisher and its users are not important to
Microsoft. Breaking an application is just not right.

I am looking at open source solutions, such as Scribus, for low to mid level
work, and Adobe InDesign for high end work. The sooner I can wean away from
Publisher the better.

imho, Microsoft has seen better days.

Michael Gordon

"Stefan Kratzert" wrote:

Thanks for all these tips and , at least I am not alone with this problem.
The workaround from SMR_Aaron worked partially.
Most of the files could not be saved as publisher 2000 format directly.
(cant be saved as Publisher 2000) But when I do copy and paste very single
site I can save them as 2000 file and open in Office 2007 SP2 patched
Computers.
So thanks to SMR_Aaron, at least I can work again.

Marys workaround did not work.

Lets hope that the company which has given us this marvelous improvements
will shortly find a solution.

I have no time and guess nobody in our company to reinstall all OS and
Office installations.


"SMR_Aaron" wrote:

We are having the same problem and even though this isn't a fix, I found a
temporary workaround. Basically you can open the file on a computer not
running Office 2007 SP2 and save the file as a Publisher 2000 type. Then
open this new file on a machine running Office 2007 SP2 and re-save it as a
regular Publisher 2007 file. It should then open fine with any computer
running Office 2007 SP2. I know that saving a file as an older version might
cause some features not to work, but it might be worth a try.




"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack 2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan

  #10  
Old May 7th, 2009, 02:37 PM posted to microsoft.public.publisher
Ed Bennett
external usenet poster
 
Posts: 1,656
Default Cannot open file after installing Office 2007 Service Pack 2

MLG wrote:
It boggles the mind that Microsoft would not have done a simple regression
test before releasing SP2 .... to make sure that Publisher 2007 can open an
exisiting file. It appears that Publisher and its users are not important to
Microsoft. Breaking an application is just not right.


The fact is that most people (including myself) CAN open pre-SP2 files
in SP2; if that were not the case, obviously it would have been
discovered during the beta.

Microsoft has been made aware of this issue.

--
Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org
 




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