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#1
February 28th, 2010, 09:39 PM
posted to microsoft.public.office.misc
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Office Diagnostics issue ...
Today a display box appeared with a suggestion to run Microsoft Office 2007
Diagnostics Tool because it detected that my Office was crashing frequently. I allowed it to run as suggested, and other than one part that couldn't complete because of something being missing, it detected no problems with memory or compatibility, etc. The crashing it detected I suspect is caused by an installation of software from Avanquest called Lightning PDF. Ever since I installed it, Word does not close correctly 99% of the time, and Avanquest tells me I am the only person with this problem (which I doubt). Looking for suggestions on how to determine the source of the crashing if Diagnostics does not detect anything. -- ''''''''Bye from Big Al 
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#2
February 28th, 2010, 11:29 PM
posted to microsoft.public.office.misc
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Office Diagnostics issue ...
Uninstall Avenquest, reboot, retest?
There are many free pdf convertors, plus MS has one http://www.microsoft.com/downloads/d...displaylang=en "Big Al" wrote in message ... Today a display box appeared with a suggestion to run Microsoft Office 2007 Diagnostics Tool because it detected that my Office was crashing frequently. I allowed it to run as suggested, and other than one part that couldn't complete because of something being missing, it detected no problems with memory or compatibility, etc. The crashing it detected I suspect is caused by an installation of software from Avanquest called Lightning PDF. Ever since I installed it, Word does not close correctly 99% of the time, and Avanquest tells me I am the only person with this problem (which I doubt). Looking for suggestions on how to determine the source of the crashing if Diagnostics does not detect anything. -- ''''''''Bye from Big Al
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#3
March 1st, 2010, 03:10 AM
posted to microsoft.public.office.misc
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Office Diagnostics issue ...
I have the exact same problem you do with Lightning PDF Professional. Uninstall it, the problem goes away. Install it, the problem comes back. This web page is good but nothing solved the problem:
http://support.microsoft.com/kb/921541 I have complained to Avanquest, and referenced your post so they know you are not the only one. --- frmsrcurl: http://msgroups.net/microsoft.public...gnostics-issue
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