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Why Outlook looks for McAfee .dll after I uninstalled McAfee



 
 
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  #21  
Old January 13th, 2006, 12:00 AM posted to microsoft.public.outlook.installation
external usenet poster
 
Posts: n/a
Default Why Outlook looks for McAfee .dll after I uninstalled McAfee

Thanks for your note DL.
I completely removed Norton.
I then reinstalled McAfee from the Backup Installation CD that came with my
new Dell PC. Reinstallation appeared to be successful.

However, when I then tried to uninstall each McAfee component, I was got 2
error messages:
1) "The McAfee Spamkiller uninstallation failed because a critical
unistallation file is missing. Please reinstall McAfee Spamkiller." and
2) "Some components of ActiveShield are eithermissing or might not have been
installed properly. Please reinstall ActiveShield"

I have twice reinstalled Spamkiller from the Backup Installation CD, each
time I am told it is successful. But when I try to uninstall Spamkiller, I
get the same error message #1 above. ActiveShield is not offered as an
option in the custom component installation, so I have not been able to
re-reinstall it.

I need to reinstall Norton today, so I will attempt to do that even with the
McAfee debris still on my PC.

You can perhaps appreciate my frustration with McAfee. I am open to other
suggestions.

--
Thanks, David.


"DL" wrote:

If you try to install another Internet Security manu. product its likely
that iether,
1) the installation will be corrupt
2) niether will function properly.

If you had, *origonally* problems with McAfee and you uninstalled which
did'nt correct them / did'nt completely remove.
Then installed Norton.

It seems obvious you have a problem in that the McAfee uninstall did'nt work
correctly.
Since you have now installed Norton I would advise uninstalling Norton. Then
useing their clean up utility
http://service1.symantec.com/SUPPORT...s v_lvl=&seg=
or http://tinyurl.co.uk/plrx

Before attempting to reinstall McAfee
BTW Dont know what version of McAfee but here is a link for manual uninstal
of Virus scan, if the wrong product you should be able to find a link for
correct version
http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768

Assuming your Win is patched/updated you shouldnt have any problem with
being connected, provided you dont check your mail, before your security is
reinstalled

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
When I had stripped out all of McAfee that I could find, I bought and
installed Norton Internet Security - this was about 2 weeks ago.
I had searched the McAfee site - it was no better than their tech chat
people, and had no new info in the couple of items I found.
I recently decided to give McAfee tech chat one more try and was told to
reinstall McAfee and then use Windows uninstall feature. I could pull

Norton
out, reinstall McAfee and try to uninstall it, but I am, frankly,

concerned
that I will screw things up further.
--
Thanks, David.


"DL" wrote:

Was Norton/Symantec AV installed on this PC also?
Did you search McAfee site for any utility to totally remove?
Symantec also has such a utility

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
Well, that makes it even more interesting (!) - so NAV is looking for

the
McAfee .dll as well. Is there no justice?
--
Thanks, David.


"DL" wrote:

ccApp.exe is usually a Symantec AV file, though sometimes can be
spyware, I
believe (same name)

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
I have been away a few days and am ready to continue.
Booting in Safe Mode does not remove the problem - I still get

error
messages that some application is Unable to locate component
McRtl32.dll.
In
fact, I get a new error in Safe Mode - that application DW20.EXE

can't
locate
McRtl32.dll. (Also there is a new error msg when I boot NOT in

Safe
Mode -
ccApp.exe now also is trying to locate McRtl32.dll.)

Other ideas?
--
Thanks, David.


"DL" wrote:

You disable all start ups, then reboot, cancel out msconfig if

it
reopens,
in an attempt to find which startup is causing the problem.
If, with startups disabled the problem has gone away, you have

start
msconfig then enable a batch of startups at a time in order to
narrow
down
the problem one.

The problem you have is caused by McAfee not uninstalling

correctly

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
The fundamental problem is with McAfee tentacles, not Office
itself -
I
have
these problems with MS Money and AIM as well as Outlook.
Officewizz - are you saying you did the complete reload of all
applications
and still had the problem with Outlook?
DL - if have been away for a day and would try your

suggestion,
but
what
then after I disable startups... don't they help a PC do what

we
have
them
for?
My most recent McAfee tech chat told me to reinstall security
center
as
the
solution! Not likely, and how incredible that their tech

support
to
blow
off
this problem so readily.
--
Thanks, David.


"Officewizz" wrote:

I have been fighting a similar situation with my new Toshiba
Notebook &
McAfee for the past month. Toshiba won't support McAfee
(preinstalled)
and
McAfee won't support Toshiba.
I have taken my computer to a Toshiba warranty center.

Their
solution
was
to clean out system & restore to factory settings. This was
fine
until
it
came to Outlook 2003. I am still recieving error messsges

as
well.

"DL" wrote:

Try starting win in safemode, if err msgs gone.
reboot run msconfig
Disable all startups
Retest

"David Aronow" davidat aronowdotcom.nospam wrote in

message
...
My second McAfee tech chat person (7th one on this

problem!)
found
some
McAfee debris in the Outlook Add-In Manager that cleaned

up
3 of
8
error
messages. Now I get the same message from MS Outlook,

MS
Money
and
AIM,
that
they are looking for MCRtl32.dll and can't find it -

which
is
correct as
McAfee has been as completely removed as possible from

my
PC.
--
Thanks, David.


"DL" wrote:

Check McAfee site for a utility to completely remove
And / or
http://support.microsoft.com/default...b;en-us;290301
Download and install the utility, run it and remove

any
McAfee
related
items. (Only McAfee!!)
In OL under options check addins/coms, remove/delete

any
McAfee
ones.

"David Aronow" davidat aronowdotcom.nospam wrote in
message

...
Major problem here. Spend 8 hr with 4 McAfee chat

techs
(this
all
started
when a McAfee update crashed), each had me do

various
regedit
deletes,
uninstalls via Add/Remove, and reinstalls via

download
(no
of
which
were
completely successful), so there is a lot of file
debris.
In
Add/Remove
there is now only McAfee Shredder (?) which does not
offer a
Remove
button.
--
Thanks, David.


"DL" wrote:

How did you try to uninstall? via Control Panel
Add/Remove
dialogue
I
hope

"David Aronow" davidat aronowdotcom.nospam wrote

in
message

news I had a terrible time with McAfee and its tech
support
resulting
in me
trying
to remove it all from my brand new PC. Now I

get 4
error
messages
when
launching Outlook, all for McAfee .dll that

can't be
loaded
or
located. I
have reinstalled MS Office and done the Outlook
Detect &
Repair
with
no
improvement.
--
Thanks, David.





















  #22  
Old January 13th, 2006, 01:06 AM posted to microsoft.public.outlook.installation
external usenet poster
 
Posts: n/a
Default Why Outlook looks for McAfee .dll after I uninstalled McAfee

If the uninstall fails the only option, I'm aware of is to search the McAfee
site for the manual removal instructions
The McAfee suit apparently requires uninstalling in a specific order
1)McAfee Privacy Service
2)McAfee Personal Firewall Plus
3)McAfee SpamKiller
4)McAfee VirusScan
5)McAfee SecurityCenter

There is a procedure for manually uninstalling Spamkiller on the McAfee
site, I cannot send a link as the url is the main page only.
http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768

Personally I would at this stage probably go into the registry and do a
search and delete for all things McAfee.
Its not something to be done lightly, you would need to have a registry back
up and know how to recover in the event of a problem.
Erunt http://www.larshederer.homepage.t-online.de/erunt/ is a usefull
program

There is also a link to McAfee forums, on the site


"David Aronow" davidat aronowdotcom.nospam wrote in message
...
Thanks for your note DL.
I completely removed Norton.
I then reinstalled McAfee from the Backup Installation CD that came with

my
new Dell PC. Reinstallation appeared to be successful.

However, when I then tried to uninstall each McAfee component, I was got 2
error messages:
1) "The McAfee Spamkiller uninstallation failed because a critical
unistallation file is missing. Please reinstall McAfee Spamkiller." and
2) "Some components of ActiveShield are eithermissing or might not have

been
installed properly. Please reinstall ActiveShield"

I have twice reinstalled Spamkiller from the Backup Installation CD, each
time I am told it is successful. But when I try to uninstall Spamkiller,

I
get the same error message #1 above. ActiveShield is not offered as an
option in the custom component installation, so I have not been able to
re-reinstall it.

I need to reinstall Norton today, so I will attempt to do that even with

the
McAfee debris still on my PC.

You can perhaps appreciate my frustration with McAfee. I am open to other
suggestions.

--
Thanks, David.


"DL" wrote:

If you try to install another Internet Security manu. product its likely
that iether,
1) the installation will be corrupt
2) niether will function properly.

If you had, *origonally* problems with McAfee and you uninstalled which
did'nt correct them / did'nt completely remove.
Then installed Norton.

It seems obvious you have a problem in that the McAfee uninstall did'nt

work
correctly.
Since you have now installed Norton I would advise uninstalling Norton.

Then
useing their clean up utility

http://service1.symantec.com/SUPPORT...s v_lvl=&seg=
or http://tinyurl.co.uk/plrx

Before attempting to reinstall McAfee
BTW Dont know what version of McAfee but here is a link for manual

uninstal
of Virus scan, if the wrong product you should be able to find a link

for
correct version
http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768

Assuming your Win is patched/updated you shouldnt have any problem with
being connected, provided you dont check your mail, before your security

is
reinstalled

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
When I had stripped out all of McAfee that I could find, I bought and
installed Norton Internet Security - this was about 2 weeks ago.
I had searched the McAfee site - it was no better than their tech chat
people, and had no new info in the couple of items I found.
I recently decided to give McAfee tech chat one more try and was told

to
reinstall McAfee and then use Windows uninstall feature. I could pull

Norton
out, reinstall McAfee and try to uninstall it, but I am, frankly,

concerned
that I will screw things up further.
--
Thanks, David.


"DL" wrote:

Was Norton/Symantec AV installed on this PC also?
Did you search McAfee site for any utility to totally remove?
Symantec also has such a utility

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
Well, that makes it even more interesting (!) - so NAV is looking

for
the
McAfee .dll as well. Is there no justice?
--
Thanks, David.


"DL" wrote:

ccApp.exe is usually a Symantec AV file, though sometimes can be
spyware, I
believe (same name)

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
I have been away a few days and am ready to continue.
Booting in Safe Mode does not remove the problem - I still get

error
messages that some application is Unable to locate component
McRtl32.dll.
In
fact, I get a new error in Safe Mode - that application

DW20.EXE
can't
locate
McRtl32.dll. (Also there is a new error msg when I boot NOT

in
Safe
Mode -
ccApp.exe now also is trying to locate McRtl32.dll.)

Other ideas?
--
Thanks, David.


"DL" wrote:

You disable all start ups, then reboot, cancel out msconfig

if
it
reopens,
in an attempt to find which startup is causing the problem.
If, with startups disabled the problem has gone away, you

have
start
msconfig then enable a batch of startups at a time in order

to
narrow
down
the problem one.

The problem you have is caused by McAfee not uninstalling

correctly

"David Aronow" davidat aronowdotcom.nospam wrote in

message
...
The fundamental problem is with McAfee tentacles, not

Office
itself -
I
have
these problems with MS Money and AIM as well as Outlook.
Officewizz - are you saying you did the complete reload of

all
applications
and still had the problem with Outlook?
DL - if have been away for a day and would try your

suggestion,
but
what
then after I disable startups... don't they help a PC do

what
we
have
them
for?
My most recent McAfee tech chat told me to reinstall

security
center
as
the
solution! Not likely, and how incredible that their tech

support
to
blow
off
this problem so readily.
--
Thanks, David.


"Officewizz" wrote:

I have been fighting a similar situation with my new

Toshiba
Notebook &
McAfee for the past month. Toshiba won't support McAfee
(preinstalled)
and
McAfee won't support Toshiba.
I have taken my computer to a Toshiba warranty center.

Their
solution
was
to clean out system & restore to factory settings. This

was
fine
until
it
came to Outlook 2003. I am still recieving error

messsges
as
well.

"DL" wrote:

Try starting win in safemode, if err msgs gone.
reboot run msconfig
Disable all startups
Retest

"David Aronow" davidat aronowdotcom.nospam wrote in

message

...
My second McAfee tech chat person (7th one on this

problem!)
found
some
McAfee debris in the Outlook Add-In Manager that

cleaned
up
3 of
8
error
messages. Now I get the same message from MS

Outlook,
MS
Money
and
AIM,
that
they are looking for MCRtl32.dll and can't find it -

which
is
correct as
McAfee has been as completely removed as possible

from
my
PC.
--
Thanks, David.


"DL" wrote:

Check McAfee site for a utility to completely

remove
And / or

http://support.microsoft.com/default...b;en-us;290301
Download and install the utility, run it and

remove
any
McAfee
related
items. (Only McAfee!!)
In OL under options check addins/coms,

remove/delete
any
McAfee
ones.

"David Aronow" davidat aronowdotcom.nospam wrote

in
message

...
Major problem here. Spend 8 hr with 4 McAfee

chat
techs
(this
all
started
when a McAfee update crashed), each had me do

various
regedit
deletes,
uninstalls via Add/Remove, and reinstalls via

download
(no
of
which
were
completely successful), so there is a lot of

file
debris.
In
Add/Remove
there is now only McAfee Shredder (?) which does

not
offer a
Remove
button.
--
Thanks, David.


"DL" wrote:

How did you try to uninstall? via Control

Panel
Add/Remove
dialogue
I
hope

"David Aronow" davidat aronowdotcom.nospam

wrote
in
message

news I had a terrible time with McAfee and its

tech
support
resulting
in me
trying
to remove it all from my brand new PC. Now

I
get 4
error
messages
when
launching Outlook, all for McAfee .dll that

can't be
loaded
or
located. I
have reinstalled MS Office and done the

Outlook
Detect &
Repair
with
no
improvement.
--
Thanks, David.























  #23  
Old January 14th, 2006, 04:35 PM posted to microsoft.public.outlook.installation
external usenet poster
 
Posts: n/a
Default Why Outlook looks for McAfee .dll after I uninstalled McAfee

DL, thank you again for your patience and consideration of my McAfee problem.
I believe you have lead me to a solution!

First, I tried to clear the problem by again uninstalling McAfee in the
order you specified. This required removing Norton, then re-installing
McAfee (again reported as successful), then using Windows Remove Program to
uninstall McAfee components. Unfortunately, the order of component uninstall
did not help - SpamKiller would still not uninstall due to a missing file.

Second, I tried the manual SpamKiller uninstall. I found the script on the
McAfee site, and after backing up the Registry, followed the script. I
notice that it was more comprehensive than the instructions I got from McAfee
online tech chat, the many times I tried to get help from them.

The manual uninstall appears to be successful, with one exception - when I
look at applications in Windows Remove Program, McAfee SpamKiller is still
listed, but can be removed because no directory can be found! LOL, or keep
swearing at McAfee, not such which to do.

Third, I was able to then uninstall McAfee Security Center using Windows,
and can find no trace of McAfee, other than noted above.

If anyone knows of a class action suit being planned against McAfee for
crappy software and incompetent tech support, please advise me.
--
Thanks, David.


"DL" wrote:

If the uninstall fails the only option, I'm aware of is to search the McAfee
site for the manual removal instructions
The McAfee suit apparently requires uninstalling in a specific order
1)McAfee Privacy Service
2)McAfee Personal Firewall Plus
3)McAfee SpamKiller
4)McAfee VirusScan
5)McAfee SecurityCenter

There is a procedure for manually uninstalling Spamkiller on the McAfee
site, I cannot send a link as the url is the main page only.
http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768

Personally I would at this stage probably go into the registry and do a
search and delete for all things McAfee.
Its not something to be done lightly, you would need to have a registry back
up and know how to recover in the event of a problem.
Erunt http://www.larshederer.homepage.t-online.de/erunt/ is a usefull
program

There is also a link to McAfee forums, on the site


"David Aronow" davidat aronowdotcom.nospam wrote in message
...
Thanks for your note DL.
I completely removed Norton.
I then reinstalled McAfee from the Backup Installation CD that came with

my
new Dell PC. Reinstallation appeared to be successful.

However, when I then tried to uninstall each McAfee component, I was got 2
error messages:
1) "The McAfee Spamkiller uninstallation failed because a critical
unistallation file is missing. Please reinstall McAfee Spamkiller." and
2) "Some components of ActiveShield are eithermissing or might not have

been
installed properly. Please reinstall ActiveShield"

I have twice reinstalled Spamkiller from the Backup Installation CD, each
time I am told it is successful. But when I try to uninstall Spamkiller,

I
get the same error message #1 above. ActiveShield is not offered as an
option in the custom component installation, so I have not been able to
re-reinstall it.

I need to reinstall Norton today, so I will attempt to do that even with

the
McAfee debris still on my PC.

You can perhaps appreciate my frustration with McAfee. I am open to other
suggestions.

--
Thanks, David.


"DL" wrote:

If you try to install another Internet Security manu. product its likely
that iether,
1) the installation will be corrupt
2) niether will function properly.

If you had, *origonally* problems with McAfee and you uninstalled which
did'nt correct them / did'nt completely remove.
Then installed Norton.

It seems obvious you have a problem in that the McAfee uninstall did'nt

work
correctly.
Since you have now installed Norton I would advise uninstalling Norton.

Then
useing their clean up utility

http://service1.symantec.com/SUPPORT...s v_lvl=&seg=
or http://tinyurl.co.uk/plrx

Before attempting to reinstall McAfee
BTW Dont know what version of McAfee but here is a link for manual

uninstal
of Virus scan, if the wrong product you should be able to find a link

for
correct version
http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768

Assuming your Win is patched/updated you shouldnt have any problem with
being connected, provided you dont check your mail, before your security

is
reinstalled

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
When I had stripped out all of McAfee that I could find, I bought and
installed Norton Internet Security - this was about 2 weeks ago.
I had searched the McAfee site - it was no better than their tech chat
people, and had no new info in the couple of items I found.
I recently decided to give McAfee tech chat one more try and was told

to
reinstall McAfee and then use Windows uninstall feature. I could pull
Norton
out, reinstall McAfee and try to uninstall it, but I am, frankly,
concerned
that I will screw things up further.
--
Thanks, David.


"DL" wrote:

Was Norton/Symantec AV installed on this PC also?
Did you search McAfee site for any utility to totally remove?
Symantec also has such a utility

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
Well, that makes it even more interesting (!) - so NAV is looking

for
the
McAfee .dll as well. Is there no justice?
--
Thanks, David.


"DL" wrote:

ccApp.exe is usually a Symantec AV file, though sometimes can be
spyware, I
believe (same name)

"David Aronow" davidat aronowdotcom.nospam wrote in message
...
I have been away a few days and am ready to continue.
Booting in Safe Mode does not remove the problem - I still get
error
messages that some application is Unable to locate component
McRtl32.dll.
In
fact, I get a new error in Safe Mode - that application

DW20.EXE
can't
locate
McRtl32.dll. (Also there is a new error msg when I boot NOT

in
Safe
Mode -
ccApp.exe now also is trying to locate McRtl32.dll.)

Other ideas?
--
Thanks, David.


"DL" wrote:

You disable all start ups, then reboot, cancel out msconfig

if
it
reopens,
in an attempt to find which startup is causing the problem.
If, with startups disabled the problem has gone away, you

have
start
msconfig then enable a batch of startups at a time in order

to
narrow
down
the problem one.

The problem you have is caused by McAfee not uninstalling
correctly

"David Aronow" davidat aronowdotcom.nospam wrote in

message
...
The fundamental problem is with McAfee tentacles, not

Office
itself -
I
have
these problems with MS Money and AIM as well as Outlook.
Officewizz - are you saying you did the complete reload of

all
applications
and still had the problem with Outlook?
DL - if have been away for a day and would try your
suggestion,
but
what
then after I disable startups... don't they help a PC do

what
we
have
them
for?
My most recent McAfee tech chat told me to reinstall

security
center
as
the
solution! Not likely, and how incredible that their tech
support
to
blow
off
this problem so readily.
--
Thanks, David.


"Officewizz" wrote:

I have been fighting a similar situation with my new

Toshiba
Notebook &
McAfee for the past month. Toshiba won't support McAfee
(preinstalled)
and
McAfee won't support Toshiba.
I have taken my computer to a Toshiba warranty center.
Their
solution
was
to clean out system & restore to factory settings. This

was
fine
until
it
came to Outlook 2003. I am still recieving error

messsges
as
well.

"DL" wrote:

Try starting win in safemode, if err msgs gone.
reboot run msconfig
Disable all startups
Retest

"David Aronow" davidat aronowdotcom.nospam wrote in
message

...
My second McAfee tech chat person (7th one on this
problem!)
found
some
McAfee debris in the Outlook Add-In Manager that

cleaned
up
3 of
8
error
messages. Now I get the same message from MS

Outlook,
MS
Money
and
AIM,
that
they are looking for MCRtl32.dll and can't find it -
which
is
correct as
McAfee has been as completely removed as possible

from
my
PC.
--
Thanks, David.


"DL" wrote:

Check McAfee site for a utility to completely

remove
And / or

http://support.microsoft.com/default...b;en-us;290301
Download and install the utility, run it and

remove
any
McAfee
related
items. (Only McAfee!!)
In OL under options check addins/coms,

remove/delete
any
McAfee
ones.

"David Aronow" davidat aronowdotcom.nospam wrote

in
message

...
Major problem here. Spend 8 hr with 4 McAfee

chat
techs

  #24  
Old January 16th, 2006, 06:26 PM posted to microsoft.public.outlook.installation
external usenet poster
 
Posts: n/a
Default Why Outlook looks for McAfee .dll after I uninstalled McAfee

David Aronow davidat aronowdotcom.nospam wrote:

The manual uninstall appears to be successful, with one exception -
when I look at applications in Windows Remove Program, McAfee
SpamKiller is still listed, but can be removed because no directory
can be found! LOL, or keep swearing at McAfee, not such which to do.


Download TweakUI from Microsoft and you'll be able to remove that entry. I
believe it's just a registry setting that you can delete if you're
comfortable with editing the registry.
--
Brian Tillman

 




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