Office 2007 Installation Issue.

I am having an issue getting Office 2007 installed to one particular machine
using a Select copy of the media which has been used many times before. When
installing the software the message 'The language of this installation
package is not supported by your system.' is shown.

This same error occurred previously on the machine in question when it had
Office 2003 installed and an attempt to install Office 2007 was made. Since
then, due to another issue with the machine, it has been rebuilt, using a
Select version of Windows XP SP2 (subsequently upgraded to SP3 and then all
available hotfixes installed), which has been used many times previously. In
fact, the combination of the Windows XP and Office 2007 media have been used
together successfully in the past and this is the only time an issue has been
identified.

I have tried changing the locale setup for the machine but still the problem
occurs and the details in the log file remain the same apart from the
reference to the system locale changes to reflect that the machine is set to
use at the time the installation of Office 2007 is attempted.

The log file for the installation is as follows:

PERF: TickCount=3380281 Name=OBootStrapper::Run Description=Begin function
Operating System version: 5.1.2600 Service Pack 3. Platform ID: 2
Running on a 32-bit operating system.
Command line: "C:\Temp\SETUP.EXE"
No command line arguments given
Verify file signature in "C:\Temp\SETUP.EXE"
Verify file signature in "C:\Temp\ENTERPRISEWW\OSETUP.DLL"
Using setup controller dll at [C:\Temp\ENTERPRISEWW\OSETUP.DLL].
PERF: TickCount=3382781 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\IANMCG~1\LOCALS~1\Temp\SetupExe(200906 09215205FA4).log.
================================================== =======================
PERF: TickCount=3382781 Name=RunSetup Description=Begin function
Catalyst execution began: 06/09/2009 21:52:05.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is
[disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates' folder
[C:\Temp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [C:\Temp].
Found [0] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : error : ResourceFileManager does not contain at
least one ResourceFile. Unable to find best match ResourceFile for
CultureTag=[en-US].
Unable to locate a suitable resource file which contains resources that
match the current user's Locale [1033].
Checking the value of
'Software\Microsoft\Office\12.0\Common\LanguageRes ources[PreferredSetupLanguage]'
Unable to select the language in which to run setup because no setup
resource file(s) were located.
Preparing to prompt user to select the language in which to run setup.exe in
(i.e. the culture of the resource file to load.)
SELECT_CULTURE : Initializing SelectCulture UI...
SELECT_CULTURE : error : ResourceFileManagerPtr has no language(s) for user
to select from.
Error: Installation of this product requires operating system supplemental
language support. ErrorCode: 0(0x0). Failed final attempt to load a setupexe
resource file.
Error: Installation of this product requires operating system supplemental
language support. Type: NoSupportedCulture.
Showing parent-less message Title: 'Setup Error', Message: 'The language of
this installation package is not supported by your system.
'
Message returned: 1
Catalyst execution finished: 06/09/2009 21:52:06. Return code: 30054.
Exception caught: NoSupportedCulture.
PERF: TickCount=3384625 Name=RunSetup Description=End function
================================================== =======================

Which language version of Office are you installing? And what is the
language of your Windows installation?

You may have already tried this, but under the regional settings control
panel, you'll find two checkboxes labeled something like 'install support for
East Asian" and "install support for complex scripts". Try checking both of
those boxes - you'll need your Windows CD.

"Alex Wright" wrote:

I am having an issue getting Office 2007 installed to one particular machine
using a Select copy of the media which has been used many times before. When
installing the software the message 'The language of this installation
package is not supported by your system.' is shown.

This same error occurred previously on the machine in question when it had
Office 2003 installed and an attempt to install Office 2007 was made. Since
then, due to another issue with the machine, it has been rebuilt, using a
Select version of Windows XP SP2 (subsequently upgraded to SP3 and then all
available hotfixes installed), which has been used many times previously. In
fact, the combination of the Windows XP and Office 2007 media have been used
together successfully in the past and this is the only time an issue has been
identified.

I have tried changing the locale setup for the machine but still the problem
occurs and the details in the log file remain the same apart from the
reference to the system locale changes to reflect that the machine is set to
use at the time the installation of Office 2007 is attempted.

The log file for the installation is as follows:

PERF: TickCount=3380281 Name=OBootStrapper::Run Description=Begin function
Operating System version: 5.1.2600 Service Pack 3. Platform ID: 2
Running on a 32-bit operating system.
Command line: "C:\Temp\SETUP.EXE"
No command line arguments given
Verify file signature in "C:\Temp\SETUP.EXE"
Verify file signature in "C:\Temp\ENTERPRISEWW\OSETUP.DLL"
Using setup controller dll at [C:\Temp\ENTERPRISEWW\OSETUP.DLL].
PERF: TickCount=3382781 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\IANMCG~1\LOCALS~1\Temp\SetupExe(200906 09215205FA4).log.
================================================== =======================
PERF: TickCount=3382781 Name=RunSetup Description=Begin function
Catalyst execution began: 06/09/2009 21:52:05.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is
[disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates' folder
[C:\Temp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [C:\Temp].
Found [0] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : error : ResourceFileManager does not contain at
least one ResourceFile. Unable to find best match ResourceFile for
CultureTag=[en-US].
Unable to locate a suitable resource file which contains resources that
match the current user's Locale [1033].
Checking the value of
'Software\Microsoft\Office\12.0\Common\LanguageRes ources[PreferredSetupLanguage]'
Unable to select the language in which to run setup because no setup
resource file(s) were located.
Preparing to prompt user to select the language in which to run setup.exe in
(i.e. the culture of the resource file to load.)
SELECT_CULTURE : Initializing SelectCulture UI...
SELECT_CULTURE : error : ResourceFileManagerPtr has no language(s) for user
to select from.
Error: Installation of this product requires operating system supplemental
language support. ErrorCode: 0(0x0). Failed final attempt to load a setupexe
resource file.
Error: Installation of this product requires operating system supplemental
language support. Type: NoSupportedCulture.
Showing parent-less message Title: 'Setup Error', Message: 'The language of
this installation package is not supported by your system.
'
Message returned: 1
Catalyst execution finished: 06/09/2009 21:52:06. Return code: 30054.
Exception caught: NoSupportedCulture.
PERF: TickCount=3384625 Name=RunSetup Description=End function
================================================== =======================

The installation source for both Windows and Office 2007 is English - which
is the really strange thing!!! I have tried enabling those settings in the
past but this did not resolve the issue.

Other similar issues have suggested re-installing Windows, which has been
done from a reliable source that has been used many times previously and
worked along with the Office 2007 installation.

I am running out of options to try and I really do not understand why the
problem only occurs on this one machine and has never occurred on any other
machines I have rebuilt using the same source media.

"Ryan Hamshire" wrote:

Which language version of Office are you installing? And what is the
language of your Windows installation?

You may have already tried this, but under the regional settings control
panel, you'll find two checkboxes labeled something like 'install support for
East Asian" and "install support for complex scripts". Try checking both of
those boxes - you'll need your Windows CD.

"Alex Wright" wrote:

I am having an issue getting Office 2007 installed to one particular machine
using a Select copy of the media which has been used many times before. When
installing the software the message 'The language of this installation
package is not supported by your system.' is shown.

This same error occurred previously on the machine in question when it had
Office 2003 installed and an attempt to install Office 2007 was made. Since
then, due to another issue with the machine, it has been rebuilt, using a
Select version of Windows XP SP2 (subsequently upgraded to SP3 and then all
available hotfixes installed), which has been used many times previously. In
fact, the combination of the Windows XP and Office 2007 media have been used
together successfully in the past and this is the only time an issue has been
identified.

I have tried changing the locale setup for the machine but still the problem
occurs and the details in the log file remain the same apart from the
reference to the system locale changes to reflect that the machine is set to
use at the time the installation of Office 2007 is attempted.

The log file for the installation is as follows:

PERF: TickCount=3380281 Name=OBootStrapper::Run Description=Begin function
Operating System version: 5.1.2600 Service Pack 3. Platform ID: 2
Running on a 32-bit operating system.
Command line: "C:\Temp\SETUP.EXE"
No command line arguments given
Verify file signature in "C:\Temp\SETUP.EXE"
Verify file signature in "C:\Temp\ENTERPRISEWW\OSETUP.DLL"
Using setup controller dll at [C:\Temp\ENTERPRISEWW\OSETUP.DLL].
PERF: TickCount=3382781 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\IANMCG~1\LOCALS~1\Temp\SetupExe(200906 09215205FA4).log.
================================================== =======================
PERF: TickCount=3382781 Name=RunSetup Description=Begin function
Catalyst execution began: 06/09/2009 21:52:05.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is
[disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates' folder
[C:\Temp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [C:\Temp].
Found [0] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : error : ResourceFileManager does not contain at
least one ResourceFile. Unable to find best match ResourceFile for
CultureTag=[en-US].
Unable to locate a suitable resource file which contains resources that
match the current user's Locale [1033].
Checking the value of
'Software\Microsoft\Office\12.0\Common\LanguageRes ources[PreferredSetupLanguage]'
Unable to select the language in which to run setup because no setup
resource file(s) were located.
Preparing to prompt user to select the language in which to run setup.exe in
(i.e. the culture of the resource file to load.)
SELECT_CULTURE : Initializing SelectCulture UI...
SELECT_CULTURE : error : ResourceFileManagerPtr has no language(s) for user
to select from.
Error: Installation of this product requires operating system supplemental
language support. ErrorCode: 0(0x0). Failed final attempt to load a setupexe
resource file.
Error: Installation of this product requires operating system supplemental
language support. Type: NoSupportedCulture.
Showing parent-less message Title: 'Setup Error', Message: 'The language of
this installation package is not supported by your system.
'
Message returned: 1
Catalyst execution finished: 06/09/2009 21:52:06. Return code: 30054.
Exception caught: NoSupportedCulture.
PERF: TickCount=3384625 Name=RunSetup Description=End function
================================================== =======================