A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Office » Setup, Installing & Configuration
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

Setup cannot remove the older version of Microsoft Office Pro 2010



 
 
Thread Tools Display Modes
  #1  
Old May 5th, 2010, 01:26 AM posted to microsoft.public.office.setup
John Dean
external usenet poster
 
Posts: 1
Default Setup cannot remove the older version of Microsoft Office Pro 2010

With Windows 7 Ult (X64), I have MS Office Ult 2007 (X86) installed. I am
trying to install MS Office Pro 2010 (X86). I selected an 'upgrade' install
and it failed with the subject line message. I then tried to uninstall
Office 2007 from control panel; same result. Log shows:

Description
Microsoft Office Professional Plus 2010 setup did not complete successfully.
We are sorry for the inconvenience.

Problem signature
Problem Event Name: Office12Setup
Problem Signature 01: {91140000-0011-0000-0000-0000000FF1CE}
Problem Signature 02: 14.0.4763.1000
Problem Signature 03: UnpublishPatchARPMachine
Problem Signature 04: 1603
Problem Signature 05: 0x1714
Problem Signature 06: Error 1714. Setup cannot remove the older version of
Microsoft Office Professional Plus 2010. Contact
Problem Signature 07: X
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Extra information about the problem
LCID: 1033
Bucket ID: 1116956317

What do you recommend I do next?
Ads
  #2  
Old May 5th, 2010, 09:17 AM posted to microsoft.public.office.setup
DL[_4_]
external usenet poster
 
Posts: 268
Default Setup cannot remove the older version of Microsoft Office Pro 2010

Maybe http://support.microsoft.com/kb/928218/en-us


"John Dean" wrote in message
...
With Windows 7 Ult (X64), I have MS Office Ult 2007 (X86) installed. I am
trying to install MS Office Pro 2010 (X86). I selected an 'upgrade'
install
and it failed with the subject line message. I then tried to uninstall
Office 2007 from control panel; same result. Log shows:

Description
Microsoft Office Professional Plus 2010 setup did not complete
successfully.
We are sorry for the inconvenience.

Problem signature
Problem Event Name: Office12Setup
Problem Signature 01: {91140000-0011-0000-0000-0000000FF1CE}
Problem Signature 02: 14.0.4763.1000
Problem Signature 03: UnpublishPatchARPMachine
Problem Signature 04: 1603
Problem Signature 05: 0x1714
Problem Signature 06: Error 1714. Setup cannot remove the older version of
Microsoft Office Professional Plus 2010. Contact
Problem Signature 07: X
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Extra information about the problem
LCID: 1033
Bucket ID: 1116956317

What do you recommend I do next?


 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 08:04 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright 2004-2017 OfficeFrustration.
The comments are property of their posters.