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unable to install office 2007, registry error



 
 
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  #1  
Old July 3rd, 2009, 10:06 AM posted to microsoft.public.office.setup
Russ
external usenet poster
 
Posts: 178
Default unable to install office 2007, registry error

OS: windows 2008 server standard 64 bit
Some of my My office 2007 enterprise apps stopped working.I could not repair
it as the setup would not run with the error "setup has stopped working".
So I had to uninstall it, which caused me numerous problems as that didn't
work either as I got errors about the package or installer being unavailable.
I eventually managed to get everything removed by doing it it from the
INSTALLER folder as per thjis article.
http://support.microsoft.com/kb/928218

The setup.exe now runs, however it now gives me the following error

"Office encountered an error during setup. Error 1402. Setup cannot open the
registry key UNKNOWN\components\{GUID here}\{another GUID}

I have searched the registry and there is no such key anyway.

How can I get office to install again ?
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  #2  
Old July 3rd, 2009, 05:39 PM posted to microsoft.public.office.setup
Peter Foldes
external usenet poster
 
Posts: 3,300
Default unable to install office 2007, registry error

Russ

The below is a canned answer

For Office Enterprise issues see the following. Support on this version is only
available from MS or your IT Department and we cannot help you here with the Office
Enterprise version.

Sorry but we do not know if it is Pirated or not. You should have gotten these
instructions as above on your Home Program purchase from your Company

The support for Office 2007 Enterprise is free and look and open
last question

http://www.microsoft.com/licensing/s...ights/faq.mspx

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLic...3/overview.asp


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Russ" wrote in message
...
OS: windows 2008 server standard 64 bit
Some of my My office 2007 enterprise apps stopped working.I could not repair
it as the setup would not run with the error "setup has stopped working".
So I had to uninstall it, which caused me numerous problems as that didn't
work either as I got errors about the package or installer being unavailable.
I eventually managed to get everything removed by doing it it from the
INSTALLER folder as per thjis article.
http://support.microsoft.com/kb/928218

The setup.exe now runs, however it now gives me the following error

"Office encountered an error during setup. Error 1402. Setup cannot open the
registry key UNKNOWN\components\{GUID here}\{another GUID}

I have searched the registry and there is no such key anyway.

How can I get office to install again ?


  #3  
Old July 9th, 2009, 12:48 AM posted to microsoft.public.office.setup
TXGuy
external usenet poster
 
Posts: 97
Default unable to install office 2007, registry error

These might help do additional cleaning and resetting:

cleanup Office 2007
http://support.microsoft.com/kb/971179

restore security settings
http://support.microsoft.com/kb/313222

--
TXGuy [MSFT]


"Russ" wrote:

OS: windows 2008 server standard 64 bit
Some of my My office 2007 enterprise apps stopped working.I could not repair
it as the setup would not run with the error "setup has stopped working".
So I had to uninstall it, which caused me numerous problems as that didn't
work either as I got errors about the package or installer being unavailable.
I eventually managed to get everything removed by doing it it from the
INSTALLER folder as per thjis article.
http://support.microsoft.com/kb/928218

The setup.exe now runs, however it now gives me the following error

"Office encountered an error during setup. Error 1402. Setup cannot open the
registry key UNKNOWN\components\{GUID here}\{another GUID}

I have searched the registry and there is no such key anyway.

How can I get office to install again ?

  #4  
Old November 28th, 2009, 05:41 PM posted to microsoft.public.office.setup
AuZak
external usenet poster
 
Posts: 1
Default unable to install office 2007, registry error

I have been struggling with reinstalling MS Office 2007 on a Vista (x86)
laptop for my son for the past two days after he got a couple of nasty
virus/malware programs. After having to manually uninstall the original
install of Office 2007 using KB928218, Office 2007 would stop in the
beginning of the install with a 1402 Error stating that it could not open a
registry key and then rollback to the beginning.

I then ran across your post about restoring the security stettings. So, I
ran the Microsoft Fit it 50198. I then attempted to install Office 2007 for
the nth time and BAM, it worked!!

Thank you!!!!!
--
Just an old man trying to keep up.
Change...who needs change?!?
You young folks need to be content.
Every "Update" puts me 2 steps behind!
Oh, and have a nice day.


"TXGuy" wrote:

These might help do additional cleaning and resetting:

cleanup Office 2007
http://support.microsoft.com/kb/971179

restore security settings
http://support.microsoft.com/kb/313222

--
TXGuy [MSFT]


"Russ" wrote:

OS: windows 2008 server standard 64 bit
Some of my My office 2007 enterprise apps stopped working.I could not repair
it as the setup would not run with the error "setup has stopped working".
So I had to uninstall it, which caused me numerous problems as that didn't
work either as I got errors about the package or installer being unavailable.
I eventually managed to get everything removed by doing it it from the
INSTALLER folder as per thjis article.
http://support.microsoft.com/kb/928218

The setup.exe now runs, however it now gives me the following error

"Office encountered an error during setup. Error 1402. Setup cannot open the
registry key UNKNOWN\components\{GUID here}\{another GUID}

I have searched the registry and there is no such key anyway.

How can I get office to install again ?

  #5  
Old May 5th, 2010, 02:41 PM posted to microsoft.public.office.setup
Edwin
external usenet poster
 
Posts: 50
Default unable to install office 2007, registry error

Same here.. I had this exact problem with Windows 7 and after running this
command (http://support.microsoft.com/kb/313222) the install proceeded..

Thanx for the tip

Edwin

"AuZak" wrote:

I have been struggling with reinstalling MS Office 2007 on a Vista (x86)
laptop for my son for the past two days after he got a couple of nasty
virus/malware programs. After having to manually uninstall the original
install of Office 2007 using KB928218, Office 2007 would stop in the
beginning of the install with a 1402 Error stating that it could not open a
registry key and then rollback to the beginning.

I then ran across your post about restoring the security stettings. So, I
ran the Microsoft Fit it 50198. I then attempted to install Office 2007 for
the nth time and BAM, it worked!!

Thank you!!!!!
--
Just an old man trying to keep up.
Change...who needs change?!?
You young folks need to be content.
Every "Update" puts me 2 steps behind!
Oh, and have a nice day.


"TXGuy" wrote:

These might help do additional cleaning and resetting:

cleanup Office 2007
http://support.microsoft.com/kb/971179

restore security settings
http://support.microsoft.com/kb/313222

--
TXGuy [MSFT]


"Russ" wrote:

OS: windows 2008 server standard 64 bit
Some of my My office 2007 enterprise apps stopped working.I could not repair
it as the setup would not run with the error "setup has stopped working".
So I had to uninstall it, which caused me numerous problems as that didn't
work either as I got errors about the package or installer being unavailable.
I eventually managed to get everything removed by doing it it from the
INSTALLER folder as per thjis article.
http://support.microsoft.com/kb/928218

The setup.exe now runs, however it now gives me the following error

"Office encountered an error during setup. Error 1402. Setup cannot open the
registry key UNKNOWN\components\{GUID here}\{another GUID}

I have searched the registry and there is no such key anyway.

How can I get office to install again ?

 




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