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Lost Outlook Contact Data
While adding an employee's laptop to the SBS2003sp1 domain today, I think I
accidently clicked an incorrect option, and I'm afraid I lost data that was in Outlook. The user has Office03 SBE w/ Business contact manager. When adding the machine to the domain, it obviously checks the Outlook install, and imports the data from pst file. Well somewhere during that process I got a screen mentioning the incompatibility with Outlook versions. I can't say what the menu or error said exactly...I'd like to be more specific about the message, however, the display flashed and was repainting windows, and that's when I must have clicked "Yes" to something I shouldn't have.. Now, there is no data newer than Jan 05, and I'm afraid what has happened is that I've lost the Businss Contact Manager and also calender data? Is there some other data file I can look for beside PST files to import into the Exchange mailbox? I've only found one on the machine. All is not lost, as I can possibly rollback with sys restore but then I'd have to suffer through another xp pro upgrade, that's what I'm hoping to avoid with your advice! |
#3
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Lost Outlook Contact Data
Diane if fact you are correct. The issue with the data wasn't related to
the BCM issue. While on the phone with the user, we did a search for pst files and only found two on the C drive. He was offline. Later, when he was on the LAN domain, I searched for PST and found another one, it was in My Documents (so that he could back it up easily). I guess that searching C drive wouldn't find PST in the My Documents folder when he was offline? I'll have to test that, its just puzzling that we couldn't find the right PST file initially--we searched several ways and in several locations. Anyway, after finding the right PST file we imported and all is well. Except the BCM still doesn't load. Will Niccolls "Diane Poremsky [MVP]" wrote in message ... open the pst in outlook using file, open, outlook data file and see if the data is there - it should be. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Will Niccolls" null@null wrote in message ... While adding an employee's laptop to the SBS2003sp1 domain today, I think I accidently clicked an incorrect option, and I'm afraid I lost data that was in Outlook. The user has Office03 SBE w/ Business contact manager. When adding the machine to the domain, it obviously checks the Outlook install, and imports the data from pst file. Well somewhere during that process I got a screen mentioning the incompatibility with Outlook versions. I can't say what the menu or error said exactly...I'd like to be more specific about the message, however, the display flashed and was repainting windows, and that's when I must have clicked "Yes" to something I shouldn't have.. Now, there is no data newer than Jan 05, and I'm afraid what has happened is that I've lost the Businss Contact Manager and also calender data? Is there some other data file I can look for beside PST files to import into the Exchange mailbox? I've only found one on the machine. All is not lost, as I can possibly rollback with sys restore but then I'd have to suffer through another xp pro upgrade, that's what I'm hoping to avoid with your advice! |
#4
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Lost Outlook Contact Data
In the same boat, here, Will.
All information provided *AS IS* with no implied guarantees. No liability accepted for turning your toaster oven into an ecosystem or viceversa. Take a look in \Documents and Settings\...whoevertheuseris...\Local Settings\Application Data\Microsoft\Business Contact Manager . You may see: MSBusinessContactManager.mdf and a similarly named MSBusinessContactManager.ldf . My *guess* is these hold your user's BCM data. A good backup would be good before proceeding. I've seen BCM installs disappear from Outlook before (in situations unrelated to joining an Exchange server) and a reinstall of the BCM add-in brought them back. But having a good backup of your BCM data first should be done. I'm not aware of any specific support or reference for these files, but MS may be able to provide a means of getting this data into the form BCM needs to import it. I'm of the assumption that Outlook connecting to the SBS server doesn't wipe the BCM data, it just disconnects BCM from the Outlook profile. The error you may have received at the beginning of this process (when joining the Domain): "Business Contact Manager The Business Contact Manager database has been removed from this profile, because this version of Business Contact Manager does not support Microsoft Exchange Server e-mail accounts. Please use a profile that does contain an Exchange Server e-mail account. If you don't have such a profile, you can create a new one. To ???? your profiles, click Start, click Control Panel, double-clicki User Accounts (Category view only), and then do ???? Mail." (The ???? were where my screen capture print out was garbled.) |
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