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#1
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Groove will not uninstall
Laptop with Vista x32 enterprize edition.
Reason for wanting to uninstall: Every time windows shuts down it gives a a Groove error saying something to the effect that a file is open - even when no file was ever open in that session. It gives the error every time. It gave the error even after an uninstall and reinstall. Now (after making a new account on other machines I want to try it again. The attempt to uninstall: Exited Groove. There is no icon in the tray. Two obvious groove process in Task Manger were manually closed. An attempt in "Uninstall or change program" resulted in a message to the effect that something was wrong and it needed to be repaired. I ran setup from the CD hoping that would open to an option to reair. It didn't, instead it completed as if it were doing a first time install. The current attempts at a uninstall in "Uninstall or change program" results in what appears to be the install/uninstall screen for a split second, then comes this error message: "Setup could not find any available products to install. Please contact your administator" What next? -- dbuchanan |
#2
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Groove will not uninstall
"dbuchanan" wrote in message ... Laptop with Vista x32 enterprize edition. Reason for wanting to uninstall: Every time windows shuts down it gives a a Groove error saying something to the effect that a file is open - even when no file was ever open in that session. It gives the error every time. It gave the error even after an uninstall and reinstall. Now (after making a new account on other machines I want to try it again. The attempt to uninstall: Exited Groove. There is no icon in the tray. Two obvious groove process in Task Manger were manually closed. An attempt in "Uninstall or change program" resulted in a message to the effect that something was wrong and it needed to be repaired. I ran setup from the CD hoping that would open to an option to reair. It didn't, instead it completed as if it were doing a first time install. The current attempts at a uninstall in "Uninstall or change program" results in what appears to be the install/uninstall screen for a split second, then comes this error message: "Setup could not find any available products to install. Please contact your administator" What next? Open the Task Manager and look at the Processes and at the Applications to see if Groove is running, and stop it (Stop Process or End Application, as appropriate), then Uninstall. If the application is running, it cannot be Uninstalled. You might not know that it's running, and I don't know what it is. If you can't figure it out from the Task Manager, then restart Windows in Safe Mode and uninstall it from there. Safe Mode will not allow Startup Menu items to be processed, so Groove should not run until you physically tell it to. STOP!!!! You might try opening the Control Panel and finding the User Settings, and disabling the User Account Controls. I recently had a go around, and around, and around again for good measure, with Flash Player ActiveX and Vista, that looked alot like the complaints you are having. See if the program uninstalls and reinstalls correctly with the UAC set to off. You'll get a warning that this is a stupid decision on your part, but say OK and move on. |
#3
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Groove will not uninstall
"Jeff Strickland" wrote in message ... "dbuchanan" wrote in message ... Laptop with Vista x32 enterprize edition. Reason for wanting to uninstall: Every time windows shuts down it gives a a Groove error saying something to the effect that a file is open - even when no file was ever open in that session. It gives the error every time. It gave the error even after an uninstall and reinstall. Now (after making a new account on other machines I want to try it again. The attempt to uninstall: Exited Groove. There is no icon in the tray. Two obvious groove process in Task Manger were manually closed. An attempt in "Uninstall or change program" resulted in a message to the effect that something was wrong and it needed to be repaired. I ran setup from the CD hoping that would open to an option to reair. It didn't, instead it completed as if it were doing a first time install. The current attempts at a uninstall in "Uninstall or change program" results in what appears to be the install/uninstall screen for a split second, then comes this error message: "Setup could not find any available products to install. Please contact your administator" What next? Open the Task Manager and look at the Processes and at the Applications to see if Groove is running, and stop it (Stop Process or End Application, as appropriate), then Uninstall. If the application is running, it cannot be Uninstalled. You might not know that it's running, and I don't know what it is. If you can't figure it out from the Task Manager, then restart Windows in Safe Mode and uninstall it from there. Safe Mode will not allow Startup Menu items to be processed, so Groove should not run until you physically tell it to. STOP!!!! You might try opening the Control Panel and finding the User Settings, and disabling the User Account Controls. I recently had a go around, and around, and around again for good measure, with Flash Player ActiveX and Vista, that looked alot like the complaints you are having. See if the program uninstalls and reinstalls correctly with the UAC set to off. You'll get a warning that this is a stupid decision on your part, but say OK and move on. Since I did stop Groove in Task Manager and was unable to uninstall, I restarted in safe mode as you suggested and attempted to uninstall in that mode. However I got the message "Microsoft Groove 2007 uninstall did not complete successfully." With several attempts to uninstall other applications I receved a message "The Windows Installer Service could not be accessed... " With a little more exploration I discovered that the 'Windows Installer Service' was stopped. An attempt to start it retuned a message that includes "Error 1084: This service cannot be started in Safe Mode" What is the Any suggestions |
#4
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Groove will not uninstall
Hi there,
Sounds like you will need to open up a support ticket. It sounds like there is a problem with Vista that needs to be diagnosed. You can try posting this issue to: http://www.microsoft.com/communities...&lang=en&cr=us Gregg -- This posting is provided "AS IS" with no warranties, and confers no rights. "Douglas Buchanan" wrote: "Jeff Strickland" wrote in message ... "dbuchanan" wrote in message ... Laptop with Vista x32 enterprize edition. Reason for wanting to uninstall: Every time windows shuts down it gives a a Groove error saying something to the effect that a file is open - even when no file was ever open in that session. It gives the error every time. It gave the error even after an uninstall and reinstall. Now (after making a new account on other machines I want to try it again. The attempt to uninstall: Exited Groove. There is no icon in the tray. Two obvious groove process in Task Manger were manually closed. An attempt in "Uninstall or change program" resulted in a message to the effect that something was wrong and it needed to be repaired. I ran setup from the CD hoping that would open to an option to reair. It didn't, instead it completed as if it were doing a first time install. The current attempts at a uninstall in "Uninstall or change program" results in what appears to be the install/uninstall screen for a split second, then comes this error message: "Setup could not find any available products to install. Please contact your administator" What next? Open the Task Manager and look at the Processes and at the Applications to see if Groove is running, and stop it (Stop Process or End Application, as appropriate), then Uninstall. If the application is running, it cannot be Uninstalled. You might not know that it's running, and I don't know what it is. If you can't figure it out from the Task Manager, then restart Windows in Safe Mode and uninstall it from there. Safe Mode will not allow Startup Menu items to be processed, so Groove should not run until you physically tell it to. STOP!!!! You might try opening the Control Panel and finding the User Settings, and disabling the User Account Controls. I recently had a go around, and around, and around again for good measure, with Flash Player ActiveX and Vista, that looked alot like the complaints you are having. See if the program uninstalls and reinstalls correctly with the UAC set to off. You'll get a warning that this is a stupid decision on your part, but say OK and move on. Since I did stop Groove in Task Manager and was unable to uninstall, I restarted in safe mode as you suggested and attempted to uninstall in that mode. However I got the message "Microsoft Groove 2007 uninstall did not complete successfully." With several attempts to uninstall other applications I receved a message "The Windows Installer Service could not be accessed... " With a little more exploration I discovered that the 'Windows Installer Service' was stopped. An attempt to start it retuned a message that includes "Error 1084: This service cannot be started in Safe Mode" What is the Any suggestions |
#5
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Groove will not uninstall
Thank you for your help. I have decided to reinstall Vista.
"Gregg Johnston [MSFT]" wrote in message ... Hi there, Sounds like you will need to open up a support ticket. It sounds like there is a problem with Vista that needs to be diagnosed. You can try posting this issue to: http://www.microsoft.com/communities...&lang=en&cr=us Gregg -- This posting is provided "AS IS" with no warranties, and confers no rights. "Douglas Buchanan" wrote: "Jeff Strickland" wrote in message ... "dbuchanan" wrote in message ... Laptop with Vista x32 enterprize edition. Reason for wanting to uninstall: Every time windows shuts down it gives a a Groove error saying something to the effect that a file is open - even when no file was ever open in that session. It gives the error every time. It gave the error even after an uninstall and reinstall. Now (after making a new account on other machines I want to try it again. The attempt to uninstall: Exited Groove. There is no icon in the tray. Two obvious groove process in Task Manger were manually closed. An attempt in "Uninstall or change program" resulted in a message to the effect that something was wrong and it needed to be repaired. I ran setup from the CD hoping that would open to an option to reair. It didn't, instead it completed as if it were doing a first time install. The current attempts at a uninstall in "Uninstall or change program" results in what appears to be the install/uninstall screen for a split second, then comes this error message: "Setup could not find any available products to install. Please contact your administator" What next? Open the Task Manager and look at the Processes and at the Applications to see if Groove is running, and stop it (Stop Process or End Application, as appropriate), then Uninstall. If the application is running, it cannot be Uninstalled. You might not know that it's running, and I don't know what it is. If you can't figure it out from the Task Manager, then restart Windows in Safe Mode and uninstall it from there. Safe Mode will not allow Startup Menu items to be processed, so Groove should not run until you physically tell it to. STOP!!!! You might try opening the Control Panel and finding the User Settings, and disabling the User Account Controls. I recently had a go around, and around, and around again for good measure, with Flash Player ActiveX and Vista, that looked alot like the complaints you are having. See if the program uninstalls and reinstalls correctly with the UAC set to off. You'll get a warning that this is a stupid decision on your part, but say OK and move on. Since I did stop Groove in Task Manager and was unable to uninstall, I restarted in safe mode as you suggested and attempted to uninstall in that mode. However I got the message "Microsoft Groove 2007 uninstall did not complete successfully." With several attempts to uninstall other applications I receved a message "The Windows Installer Service could not be accessed... " With a little more exploration I discovered that the 'Windows Installer Service' was stopped. An attempt to start it retuned a message that includes "Error 1084: This service cannot be started in Safe Mode" What is the Any suggestions |
#6
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Groove will not uninstall
"Douglas Buchanan" wrote: Thank you for your help. I have decided to reinstall Vista. "Gregg Johnston [MSFT]" wrote in message ... Hi there, Sounds like you will need to open up a support ticket. It sounds like there is a problem with Vista that needs to be diagnosed. You can try posting this issue to: http://www.microsoft.com/communities...&lang=en&cr=us Gregg -- This posting is provided "AS IS" with no warranties, and confers no rights. "Douglas Buchanan" wrote: "Jeff Strickland" wrote in message ... "dbuchanan" wrote in message ... Laptop with Vista x32 enterprize edition. Reason for wanting to uninstall: Every time windows shuts down it gives a a Groove error saying something to the effect that a file is open - even when no file was ever open in that session. It gives the error every time. It gave the error even after an uninstall and reinstall. Now (after making a new account on other machines I want to try it again. The attempt to uninstall: Exited Groove. There is no icon in the tray. Two obvious groove process in Task Manger were manually closed. An attempt in "Uninstall or change program" resulted in a message to the effect that something was wrong and it needed to be repaired. I ran setup from the CD hoping that would open to an option to reair. It didn't, instead it completed as if it were doing a first time install. The current attempts at a uninstall in "Uninstall or change program" results in what appears to be the install/uninstall screen for a split second, then comes this error message: "Setup could not find any available products to install. Please contact your administator" What next? Open the Task Manager and look at the Processes and at the Applications to see if Groove is running, and stop it (Stop Process or End Application, as appropriate), then Uninstall. If the application is running, it cannot be Uninstalled. You might not know that it's running, and I don't know what it is. If you can't figure it out from the Task Manager, then restart Windows in Safe Mode and uninstall it from there. Safe Mode will not allow Startup Menu items to be processed, so Groove should not run until you physically tell it to. STOP!!!! You might try opening the Control Panel and finding the User Settings, and disabling the User Account Controls. I recently had a go around, and around, and around again for good measure, with Flash Player ActiveX and Vista, that looked alot like the complaints you are having. See if the program uninstalls and reinstalls correctly with the UAC set to off. You'll get a warning that this is a stupid decision on your part, but say OK and move on. Since I did stop Groove in Task Manager and was unable to uninstall, I restarted in safe mode as you suggested and attempted to uninstall in that mode. However I got the message "Microsoft Groove 2007 uninstall did not complete successfully." With several attempts to uninstall other applications I receved a message "The Windows Installer Service could not be accessed... " With a little more exploration I discovered that the 'Windows Installer Service' was stopped. An attempt to start it retuned a message that includes "Error 1084: This service cannot be started in Safe Mode" What is the Any suggestions |
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