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Replacement OEM CDs for MS Office XP Professional
My son has a Dell Dimension 8100 that I purchased about 3
yrs ago. Also purchased the MS Office XP Professional. This past semester he either lost or had his CDs stolen. Dell advised me that they do not have a "CD replacement" policy...not even for a fee. I called MS and they have a "CD replacement" for the CDs if they are purchased from anyone but the manufacturers. MS suggested that I have Dell send me a copy of the CDs or make copies from someone else. MS stated that I could still use my product key #. This is outrageous! Can anyone please help me? Any suggestions? I have already spent around $300 for the software...don't feel like I should have to spend another $300 or so. Thanks in advance. |
#2
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Replacement OEM CDs for MS Office XP Professional
John wrote:
My son has a Dell Dimension 8100 that I purchased about 3 yrs ago. Also purchased the MS Office XP Professional. This past semester he either lost or had his CDs stolen. Dell advised me that they do not have a "CD replacement" policy...not even for a fee. I called MS and they have a "CD replacement" for the CDs if they are purchased from anyone but the manufacturers. MS suggested that I have Dell send me a copy of the CDs or make copies from someone else. MS stated that I could still use my product key #. This is outrageous! Can anyone please help me? Any suggestions? I have already spent around $300 for the software...don't feel like I should have to spend another $300 or so. Thanks in advance. I'm sorry but, as it's OEM, *all* support, including replacement keys and media is the responsibility of the vendor and/or manufacturer. MS cannot, does not and will not assist with OEM-supplied software. They are, however, incorrect on one point; your son's key will *NOT* work with a copy of someone else's XP Pro - even if it's OEM. Dell ties their keys to the system the software was shipped with. If you really can't get any joy from Dell you may not have any choice but to purchase it again, though XP is no longer sold. If your son's system isn't running a 2003-compatible OS (2000 SP3+, XP or 2003) then you may have to trawl eBay for a copy of XP. |
#3
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Replacement OEM CDs for MS Office XP Professional
John,
Never purchase Office pre-installed/oem. The vendor is re-selling Office to you as a draw to purchase the system they are selling. "Get Office with...." Not a good deal since you are dependent on Dell, etc... for your Office installation. |
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