i accidentally deleted office

Sorry you have a issue with my use of quotes. They merely indicate the
word used is meant to convey a concept, and not a literal meaning. For
instance "valid" does not mean valid, but only that the system has not
been programmed to reject it. Likewise "assumption" meaning the method
you used to decide where the support for your software was supposed to
come from. So don't be too concerned about quotes, they weren't intended
to annoy you.

anj119 wrote:

"Bob I" wrote:


I'm afraid that the "assumption" of having "received updates" and
passing "GAV" means that Microsoft is obligated to provide replacement
OEM materials is completely incorrect. It is nothing more than a
database of "valid" or "working" product keys. You will need to contact
the vendor for any "replacement" media



Dear quote unquote Bob I,

The assumption that you ascribe to me is "completely incorrect".
I mentioned those things only to illustrate that my computer software has
passed muster for those purposes. Being unaware, as i am, of how these
qualifications are made, I thought it might at least show that my software is
mine.

It is difficult for me to discern the reasoning behind your "overuse" of
quotations. Typically, quotation marks are used to denote a statement which
is not the author's, or (maybe you already "knew" this, but..) around words
used satirically or in an ironic sense.
We already know that you are not quoting a speaker, so where does that leave
me? I have to tell you that i find that tone quite offensive, wouldn't you?
again, it might be that you are "unfamiliar" with appropriate usage of the
quotation mark, and in that case, an unintended condescension will be
forgiven.

.

anj119 wrote:


"Bob I" wrote:



You will need the Office 2003 Student and Teacher CD to reinstall Office.



Dear Bob I,

Thank you for your reply.
The Office 2003 Student and Teacher CD was not included in the materials
which came with my computer. Neither was a CD included for the operating
system, which i think i mentioned, is windowsXP.
There is a very obvious problem it would seem with buying a computer with
preinstalled software.
What it is that distinguishes me from someone looking to get something for
nothing is about 800.00 us dollars.
While i have been unable to garner assistance with repairing office, i have
had no trouble authenticating my copy of windows using the Genuine Advantage
Validation System and recieving updates and support relevant to windowsxp. It
is a bitter pill to swallow, and indeed i remain unconvinced that the same
type of verification cannot be applied in this situation.

thank you again for your polite attention.

Sincerely,
anj119

Dear Bob I,

Thank you for your explanation.

May I ask, in this situation with my computer hardware and software
seemingly patched together by several different vendors, what would be your
recommendation as to which company may be able to provide me with the help i
will need to reinstall ms office?

The rundown so far, as i understand it...which is not very well, is:
the booklet which came with the system and describes how to set up xp has a
sticker on the front which says "For distribution with a new TOSHIBA PC only"

The certificate of authenticity card has two stickers on it which have the
Toshiba name on them and reads at the top: "The manufacturer of your personal
computer has licensed the Microsoft products listed in this document. the
certificate of authenticity attached to the product packaging is your
assurance that the following Microsoft products you have received with your
PC system are legally licensed to you from TOSHIBA."
There are no stickers on the computer itself that have the Toshiba name on
them however.
The two Cd's which i received with the computer and have described in detail
in previous posts, indicate that they are ... oh well shoot.... I'll type it
out ... "The software included on the recovery CD-ROM was preinstalled on
your hard drive at the factory and may only be used for backups and recovery
of your Northgate Innovations Inc. computer system." it goes on, "support
for these products is provided by Northgate Innovations Inc."
Bob I. , I can find no such animal as Northgate innovations inc. The
phone number listed on the Microsoft manufacturers contact list is out of
service with no explanation, i am not able to find them on the web... i don't
know what to do.

Do you?

Thanks for your time, really i appreciate that, i do.
Sincerely,
Angela (anj119)

Based on your supplied info to locate one "Northgate Innovations Inc."

See the bottom of this page
http://www-old.epox.nl/newshtm/epoxus.htm
and then to here having changed name to "Digital Lifestyles Group, Inc."
http://www.business.com/directory/co...es_group,_inc/
And listing a "www.northgate.com" website (which doesn't open for me at
the moment) But the phone numbers track along. Then we go to this
http://download.microsoft.com/downlo...C95E9F/dlg.doc
and on to www.hip-e.com and a 877 phone number. I'd call them up and ask
about the software.


anj119 wrote:

Dear Bob I,

Thank you for your explanation.

May I ask, in this situation with my computer hardware and software
seemingly patched together by several different vendors, what would be your
recommendation as to which company may be able to provide me with the help i
will need to reinstall ms office?

The rundown so far, as i understand it...which is not very well, is:
the booklet which came with the system and describes how to set up xp has a
sticker on the front which says "For distribution with a new TOSHIBA PC only"

The certificate of authenticity card has two stickers on it which have the
Toshiba name on them and reads at the top: "The manufacturer of your personal
computer has licensed the Microsoft products listed in this document. the
certificate of authenticity attached to the product packaging is your
assurance that the following Microsoft products you have received with your
PC system are legally licensed to you from TOSHIBA."
There are no stickers on the computer itself that have the Toshiba name on
them however.
The two Cd's which i received with the computer and have described in detail
in previous posts, indicate that they are ... oh well shoot.... I'll type it
out ... "The software included on the recovery CD-ROM was preinstalled on
your hard drive at the factory and may only be used for backups and recovery
of your Northgate Innovations Inc. computer system." it goes on, "support
for these products is provided by Northgate Innovations Inc."
Bob I. , I can find no such animal as Northgate innovations inc. The
phone number listed on the Microsoft manufacturers contact list is out of
service with no explanation, i am not able to find them on the web... i don't
know what to do.

Do you?

Thanks for your time, really i appreciate that, i do.
Sincerely,
Angela (anj119)

Anj,

It seems that your system is a Toshiba even if it is unmarked. You mentioned
that you bought the system from Staples in 2003 in a previous post. Could
your system be a remanufactured system? Are there any labels other than the
Northgate one? There was a website for them but it's out of order right now.

I hate to say it but you may be up a well-known creek without a paddle. Most
places like Staples do not have anyone on their staff who repairs computers.
You may be able to find someone elsewhere who knows how to access the hidden
partition of your hard drive (assuming you have one) and *maybe* reinstall
your missing software. Either way, you aren't getting out of this experience
free.

I have to be honest, I didn't think that STE came as an OEM version.


All that aside - how in the heck do you accidentally delete Office? And
please tell us that you've learned an important lesson that you will never
forget. Good luck, dear. I fear you're going to need it.
--

JoAnn Paules
MVP Microsoft [Publisher]



"anj119" wrote in message
...
Dear Bob I,

Thank you for your explanation.

May I ask, in this situation with my computer hardware and software
seemingly patched together by several different vendors, what would be
your
recommendation as to which company may be able to provide me with the help
i
will need to reinstall ms office?

The rundown so far, as i understand it...which is not very well, is:
the booklet which came with the system and describes how to set up xp has
a
sticker on the front which says "For distribution with a new TOSHIBA PC
only"

The certificate of authenticity card has two stickers on it which have the
Toshiba name on them and reads at the top: "The manufacturer of your
personal
computer has licensed the Microsoft products listed in this document. the
certificate of authenticity attached to the product packaging is your
assurance that the following Microsoft products you have received with
your
PC system are legally licensed to you from TOSHIBA."
There are no stickers on the computer itself that have the Toshiba name on
them however.
The two Cd's which i received with the computer and have described in
detail
in previous posts, indicate that they are ... oh well shoot.... I'll type
it
out ... "The software included on the recovery CD-ROM was preinstalled on
your hard drive at the factory and may only be used for backups and
recovery
of your Northgate Innovations Inc. computer system." it goes on,
"support
for these products is provided by Northgate Innovations Inc."
Bob I. , I can find no such animal as Northgate innovations inc. The
phone number listed on the Microsoft manufacturers contact list is out of
service with no explanation, i am not able to find them on the web... i
don't
know what to do.

Do you?

Thanks for your time, really i appreciate that, i do.
Sincerely,
Angela (anj119)