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#21
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I have read these posts. Although I did not exactly migrate I did import files from laptop to main computer after a 3 month trip and ended up with the duplicate folders.
The solution is easier than creating a new profile. Go to: StartSettingsMailMail Setup - OutlookData Files Here is where I saw 2 entries pointing to the same .pst folder One had Name - Filename - and NO comment the other had Name - (same)Filename - Comment=Mail Delivery. When I clicked on Settings, both had identical information. I took my chances and deleted the one with no comment. And all is (I hope) well. Have not lost e-mails but have also not checked other sections or settings in my Outlook. Quote:
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#22
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Outlook displays two identical Personal Folders
Russ,
It's interesting to read thru this thread as I too am having duplicate personal folders show up AND did not migrate. Contrary to what your customers are telling you, you insist that they only show up if data has been migrated incorrectly .... but we keep telling you that ain't so. I think the Outlook techies need to regroup and come up with correct the glitch and minimally a new way to handle the glitch when it shows up. I've just wasted 1.5 hr of work time trying to get this thing to work! BNur "Russ Valentine [MVP Outlook]" wrote: These ghost folders only appear if Outlook data has been migrated incorrectly. Microsoft provides ample instructions on how to migrate Outlook data correctly. The problem is yours and yours to solve. Creating a new profile is simply the easiest and safest way to solve this problem. I can provide registry hacks if you prefer that route: (Win XP) HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook Within the Outlook folder, there are a bunch of folders with long hexadecimal values for names -- those are the ones you need to look in to see if you can find the ghost .PST names. Export that key for safety then delete it. If you delete the keys and that it point to your real ..PST file instead of one of the ghosts, it's not the end of the world -- your data won't be gone. The worst you would have to do is merge back the key you exported or recreate your Outlook profile. ------ Russ Valentine [MVP-Outlook] |
#23
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Outlook displays two identical Personal Folders
Nowhere did I ever say that was the only way to get duplicate Folders--just
the most common way. I'm sure there are others. I'd love to know the steps you used. It's a very common problem that seems to be growing worse all the time. -- Russ Valentine [MVP-Outlook] "BNur" wrote in message ... Russ, It's interesting to read thru this thread as I too am having duplicate personal folders show up AND did not migrate. Contrary to what your customers are telling you, you insist that they only show up if data has been migrated incorrectly .... but we keep telling you that ain't so. I think the Outlook techies need to regroup and come up with correct the glitch and minimally a new way to handle the glitch when it shows up. I've just wasted 1.5 hr of work time trying to get this thing to work! BNur "Russ Valentine [MVP Outlook]" wrote: These ghost folders only appear if Outlook data has been migrated incorrectly. Microsoft provides ample instructions on how to migrate Outlook data correctly. The problem is yours and yours to solve. Creating a new profile is simply the easiest and safest way to solve this problem. I can provide registry hacks if you prefer that route: (Win XP) HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook Within the Outlook folder, there are a bunch of folders with long hexadecimal values for names -- those are the ones you need to look in to see if you can find the ghost .PST names. Export that key for safety then delete it. If you delete the keys and that it point to your real ..PST file instead of one of the ghosts, it's not the end of the world -- your data won't be gone. The worst you would have to do is merge back the key you exported or recreate your Outlook profile. ------ Russ Valentine [MVP-Outlook] |
#24
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Outlook displays two identical Personal Folders
I think this is the same problem. A couple of days ago I got a pop-up saying
that Outlook had downloaded a possible junk e-mail and I should check the junk e-mail folder. I clicked on the link provided in the window. Outlook opened the junk e-mail folder in a new window. Since then, I have two instances of Outlook when I start Outlook (2003). I have relatively recently (within 30 days) installed Office 2003. I did not do anything unusual to migrate files. I have only one personal folders file listed in the data files, though (Outlook.pst, plus the archive). I would certainly like to know if there is a solution, other than recreating the data file or reinstalling Outlook. "Russ Valentine [MVP-Outlook]" wrote: Nowhere did I ever say that was the only way to get duplicate Folders--just the most common way. I'm sure there are others. I'd love to know the steps you used. It's a very common problem that seems to be growing worse all the time. -- Russ Valentine [MVP-Outlook] "BNur" wrote in message ... Russ, It's interesting to read thru this thread as I too am having duplicate personal folders show up AND did not migrate. Contrary to what your customers are telling you, you insist that they only show up if data has been migrated incorrectly .... but we keep telling you that ain't so. I think the Outlook techies need to regroup and come up with correct the glitch and minimally a new way to handle the glitch when it shows up. I've just wasted 1.5 hr of work time trying to get this thing to work! BNur "Russ Valentine [MVP Outlook]" wrote: These ghost folders only appear if Outlook data has been migrated incorrectly. Microsoft provides ample instructions on how to migrate Outlook data correctly. The problem is yours and yours to solve. Creating a new profile is simply the easiest and safest way to solve this problem. I can provide registry hacks if you prefer that route: (Win XP) HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook Within the Outlook folder, there are a bunch of folders with long hexadecimal values for names -- those are the ones you need to look in to see if you can find the ghost .PST names. Export that key for safety then delete it. If you delete the keys and that it point to your real ..PST file instead of one of the ghosts, it's not the end of the world -- your data won't be gone. The worst you would have to do is merge back the key you exported or recreate your Outlook profile. ------ Russ Valentine [MVP-Outlook] |
#25
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Outlook displays two identical Personal Folders
dll wrote:
I think this is the same problem. A couple of days ago I got a pop-up saying that Outlook had downloaded a possible junk e-mail and I should check the junk e-mail folder. I clicked on the link provided in the window. Outlook opened the junk e-mail folder in a new window. Since then, I have two instances of Outlook when I start Outlook (2003). When you have two Outlook windows open when you close Outlook, it remembers and opens them both again the next time you start it. You should be able to just close the extra one and then close the main one with FileExit and Outlook should remember you only have one. -- Brian Tillman |
#26
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Outlook displays two identical Personal Folders
Thank you. Apparently, there is a specific sequence to it. I had tried that
before, with no success. It makes a difference, though, which window you close first. I tried both sequences this time, and found the one that worked. dll. "Brian Tillman" wrote: dll wrote: I think this is the same problem. A couple of days ago I got a pop-up saying that Outlook had downloaded a possible junk e-mail and I should check the junk e-mail folder. I clicked on the link provided in the window. Outlook opened the junk e-mail folder in a new window. Since then, I have two instances of Outlook when I start Outlook (2003). When you have two Outlook windows open when you close Outlook, it remembers and opens them both again the next time you start it. You should be able to just close the extra one and then close the main one with FileExit and Outlook should remember you only have one. -- Brian Tillman |
#28
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Outlook displays two identical Personal Folders
I hate to bring this subject up again. But after reading all of the posts on
this issue, is it not more than possible that Outlook 2003 has a bug in it? I have used Outlook since it first hit the market years ago and never had this particular problem. We have a brand new computer, newly purchased Office 2003 installed and guess what Outlook did. 3 Personal calanders ghosted on top of one another. 2 Personal contacts and so forth. Everything is duplicated and triplicated. I did what Mr Russ Valentine said to do and created a new profile. That worked! No more dups. I exported my info from my old computer, imported it into the new computer (via a network). In the Outlook Profile everything duplicated. Of course, the initial set of folders were in duplication to begin with. When I created a new profile, I did the exact same transfer of information and only 1 folder per import came up. So draw your own conclusions as to whether this is owner/operator error or not. As for me, this is a software error that needs corrected at Microsoft. "Russ Valentine [MVP-Outlook]" wrote: Was there some other solution you would care to include with your explanation? -- Russ Valentine [MVP-Outlook] "samareth" wrote in message ... After reading the various posts I thought it was important to add a top-level post explaining what I know. The explanations provided were all wrong. The actual error has to do with whether Outlook 2003views the file as a one time source of data or if it incorrectly thinks that you will be using the file as a data file in an ongoing basis. If the second choice is falsely indicated it provides you with an interface for working with the folders in the other file. You could in theory simply drag and drop e-mails from one set of folders to the other. This corupted setting for saved pst files also shows up sometimes if you choose to Archive you Personal Folder. The fix presented by others works simply because you disconnect the file from the list of data files Outlook thinks it needs to work. "Doreen" wrote: On a new computer, I have done a fresh install of Office 2003. Outlook displays two identical copies of the Personal Folders. Changes to one are reflected in the duplicate. There is only one .pst file. I have removed and reinstalled Outlook to no avail. I would like to know what might be causing this duplicate folder to display or how it could be removed. Thank you. |
#29
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Outlook displays two identical Personal Folders
I quite agree. While this is not a "bug" per se in that Outlook is operating
as designed, it is a very poor design indeed. This problem has existed in every version of Outlook, but became more pronounced in Outlook 2003 because it was the first version that forced the creation of a new, default PST with every new profile. Thus, every new profile is faced with the need to migrate another PST which can only be done using the supported method of opening another PST file and setting it as the default(and _never_ by importing and exporting). Migrating PST files is a real weak point in Outlook. Probably one of the reasons it never gets corrected is that it is mostly a cosmetic problem. The existence of a second reference to a PST file in a profile rarely if ever causes any real problems. -- Russ Valentine [MVP-Outlook] "MichelleB" wrote in message ... I hate to bring this subject up again. But after reading all of the posts on this issue, is it not more than possible that Outlook 2003 has a bug in it? I have used Outlook since it first hit the market years ago and never had this particular problem. We have a brand new computer, newly purchased Office 2003 installed and guess what Outlook did. 3 Personal calanders ghosted on top of one another. 2 Personal contacts and so forth. Everything is duplicated and triplicated. I did what Mr Russ Valentine said to do and created a new profile. That worked! No more dups. I exported my info from my old computer, imported it into the new computer (via a network). In the Outlook Profile everything duplicated. Of course, the initial set of folders were in duplication to begin with. When I created a new profile, I did the exact same transfer of information and only 1 folder per import came up. So draw your own conclusions as to whether this is owner/operator error or not. As for me, this is a software error that needs corrected at Microsoft. "Russ Valentine [MVP-Outlook]" wrote: Was there some other solution you would care to include with your explanation? -- Russ Valentine [MVP-Outlook] "samareth" wrote in message ... After reading the various posts I thought it was important to add a top-level post explaining what I know. The explanations provided were all wrong. The actual error has to do with whether Outlook 2003views the file as a one time source of data or if it incorrectly thinks that you will be using the file as a data file in an ongoing basis. If the second choice is falsely indicated it provides you with an interface for working with the folders in the other file. You could in theory simply drag and drop e-mails from one set of folders to the other. This corupted setting for saved pst files also shows up sometimes if you choose to Archive you Personal Folder. The fix presented by others works simply because you disconnect the file from the list of data files Outlook thinks it needs to work. "Doreen" wrote: On a new computer, I have done a fresh install of Office 2003. Outlook displays two identical copies of the Personal Folders. Changes to one are reflected in the duplicate. There is only one .pst file. I have removed and reinstalled Outlook to no avail. I would like to know what might be causing this duplicate folder to display or how it could be removed. Thank you. |
#30
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Outlook displays two identical Personal Folders
Hi!
This is more than a year after your last post and about 3 months after the last post in this discussion. I have been through all the threads and discussions, and am thankful for your assistance to various folk on this problem. I tried creating a new profile and directing my mail to it, but I still get 2 indentical Personal Folders. Is there no way out? "Russ Valentine [MVP-Outlook]" wrote: I quite agree. While this is not a "bug" per se in that Outlook is operating as designed, it is a very poor design indeed. This problem has existed in every version of Outlook, but became more pronounced in Outlook 2003 because it was the first version that forced the creation of a new, default PST with every new profile. Thus, every new profile is faced with the need to migrate another PST which can only be done using the supported method of opening another PST file and setting it as the default(and _never_ by importing and exporting). Migrating PST files is a real weak point in Outlook. Probably one of the reasons it never gets corrected is that it is mostly a cosmetic problem. The existence of a second reference to a PST file in a profile rarely if ever causes any real problems. -- Russ Valentine [MVP-Outlook] "MichelleB" wrote in message ... I hate to bring this subject up again. But after reading all of the posts on this issue, is it not more than possible that Outlook 2003 has a bug in it? I have used Outlook since it first hit the market years ago and never had this particular problem. We have a brand new computer, newly purchased Office 2003 installed and guess what Outlook did. 3 Personal calanders ghosted on top of one another. 2 Personal contacts and so forth. Everything is duplicated and triplicated. I did what Mr Russ Valentine said to do and created a new profile. That worked! No more dups. I exported my info from my old computer, imported it into the new computer (via a network). In the Outlook Profile everything duplicated. Of course, the initial set of folders were in duplication to begin with. When I created a new profile, I did the exact same transfer of information and only 1 folder per import came up. So draw your own conclusions as to whether this is owner/operator error or not. As for me, this is a software error that needs corrected at Microsoft. "Russ Valentine [MVP-Outlook]" wrote: Was there some other solution you would care to include with your explanation? -- Russ Valentine [MVP-Outlook] "samareth" wrote in message ... After reading the various posts I thought it was important to add a top-level post explaining what I know. The explanations provided were all wrong. The actual error has to do with whether Outlook 2003views the file as a one time source of data or if it incorrectly thinks that you will be using the file as a data file in an ongoing basis. If the second choice is falsely indicated it provides you with an interface for working with the folders in the other file. You could in theory simply drag and drop e-mails from one set of folders to the other. This corupted setting for saved pst files also shows up sometimes if you choose to Archive you Personal Folder. The fix presented by others works simply because you disconnect the file from the list of data files Outlook thinks it needs to work. "Doreen" wrote: On a new computer, I have done a fresh install of Office 2003. Outlook displays two identical copies of the Personal Folders. Changes to one are reflected in the duplicate. There is only one .pst file. I have removed and reinstalled Outlook to no avail. I would like to know what might be causing this duplicate folder to display or how it could be removed. Thank you. |
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