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#32
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Remove Hidden Data tool will not install
We are seeing this problem here at my company and I've been tasked with doing research on it. From what I can tell, it is profile-specific as I can create a new profile and not have this issue. Alas, while creating a new profile seems to solve it, I hate doing it -- so I decided to try digging a little more. Here is what worked for me: 1. Close *Word *and uninstall the *Remove Hidden Data Tool* from *Add/Remove Programs*. 2. Delete *all temporary files created by Word*, which should all follow a *~$filename.doc* pattern. I used the -Windows Search- feature and used a wildcard to find all the files (i.e. *~$*.doc*). 3. Delete all *normal.dot* files. Once again, use the -Windows Search- feature. 4. Empty the *Recycle Bin*. 5. Open *Word*. From the *View* menu, select *Toolbars*, then *Customize*. 6. Under the *Toolbars* tab, reset any toolbars that are checked. Some may not allow you to reset them, but that's OK. 7. Under the *Options* tab, click the *Reset menu and toolbar usage data* button. When asked if you are sure you want to do this, click the *Yes* button, then close the *Customize* window. 8. Close *Word*, then re-install the *Remove Hidden Data Tool*. You may not need all of the steps outlined above (specifically steps 2, 3 and 4), but since I haven't tested the fix without these steps, I figured I'd include them. Steps 1 and 8 have to be performed with an account with administrative privileges, but steps 2 through 7 should be performed under the profile of the person actually having the issue. If the account having the issue has administrative rights, then you're all set to fix the problem in one sitting. Please let me know if this works! Ryan Tovar -A+ Certified Technician Microsoft Certified Desktop Support Technician All-Around Swell Guy- -- duncan21 ------------------------------------------------------------------------ duncan21's Profile: http://forums.techarena.in/member.php?userid=28559 View this thread: http://forums.techarena.in/showthread.php?t=24738 http://forums.techarena.in |
#33
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Remove Hidden Data tool will not install
I'm very interested in this workaround. About a year ago I lost use of RHD after previously using it a lot. Microsoft fixed this for me (for free) but it entailed about 3 hrs of my time, long discussions with their techs and reinstalling Word and then all its subsequent updates after resetting various system parameters. A huge undertaking I wasn't prepared to undergo again - however, a total system crash after a round of updates last month (now there's another story!) has left RHD disconnected and non-functional again. This fix seems easier than the previous undertaking so am about to have ago. Thanks for the advice and hope it works. Ken -- Ken664 ------------------------------------------------------------------------ Ken664's Profile: http://forums.techarena.in/member.php?userid=28789 View this thread: http://forums.techarena.in/showthread.php?t=24738 http://forums.techarena.in |
#34
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Remove Hidden Data tool will not install
Ken664, When you say it didn't work, are you referring to the outlined steps, the creation of the new profile, or both? -Ryan Tovar A+ Certified Technician Microsoft Certified Desktop Support Technician All-Around Swell Guy- -- duncan21 ------------------------------------------------------------------------ duncan21's Profile: http://forums.techarena.in/member.php?userid=28559 View this thread: http://forums.techarena.in/showthread.php?t=24738 http://forums.techarena.in |
#35
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Remove Hidden Data tool will not install
Hi I followed the steps as outlined (3 times in total, in fact, just testing myself in case I had fouled up on an earlier step at some point), but didn't need to recreate a profile as I am the admin profile, being a single user. I'd be pleased to try anything that might work (beyond the interminable MS solution) if you have any other suggestions. Thanks for your continuing interest. Ken -- Ken664 ------------------------------------------------------------------------ Ken664's Profile: http://forums.techarena.in/member.php?userid=28789 View this thread: http://forums.techarena.in/showthread.php?t=24738 http://forums.techarena.in |
#36
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Remove Hidden Data tool will not install
Eureka - here is the solution everyone, and no reinstalls or new profiles at all, and like everything, it is so simple (but missed by MS and my work IT technicians)! Stumbled on this when fixing a similar loss of Acrobat PDF maker in my work laptop (fixes that problem too). It seems to have come about because of Word running in 'safe mode' (at some point - who knows why). This disables any add-in modules. But when you restart Word normally, they are not re-enabled automatically - it has to be done manually. Solution in 10 clicks : Open Word Click 'Help' Click 'About MS Word' Click 'Disabled items' Select RHD tool reference Click' Enable' Click 'Close' Click 'OK' Close Word Restart Word .... sorted. Don't applaud, just throw money! :-) Ken -- Ken664 ------------------------------------------------------------------------ Ken664's Profile: http://forums.techarena.in/member.php?userid=28789 View this thread: http://forums.techarena.in/showthread.php?t=24738 http://forums.techarena.in |
#37
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Remove Hidden Data tool will not install
Ken664, I had another user come to me with the Remove Hidden Data Tool error today. I followed your instructions and checked the Disabled Items from within Word, but there was nothing listed as disabled. I tried the instructions from my previous post about resetting the toolbars and such (which had worked before) -- no luck there, either. Out of frustration, I resorted to creating a new profile and migrating the data from the old to the new one (Desktop items, My Document items, IE Favorites, etc) and this finally fixed the issue. I want to say that the root cause definitely lies within the profile; however, I don't think anyone has come up with a "magic bullet" solution that takes care of the issue 100% of the time with a scalpel instead of a broadsword (i.e. creating the new profile). -- duncan21 ------------------------------------------------------------------------ duncan21's Profile: http://forums.techarena.in/member.php?userid=28559 View this thread: http://forums.techarena.in/showthread.php?t=24738 http://forums.techarena.in |
#38
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Remove Hidden Data tool will not install
I did both duncan21's fix and Ken664's fix but neither one worked. Checked
both over several times. Anything else to try? (I'm not going to reinstall Office, so I guess I'll probably end up doing without the Remove Hidden Data tool.) -- Thanks for your help. Warren "duncan21" wrote: We are seeing this problem here at my company and I've been tasked with doing research on it. From what I can tell, it is profile-specific as I can create a new profile and not have this issue. Alas, while creating a new profile seems to solve it, I hate doing it -- so I decided to try digging a little more. Here is what worked for me: 1. Close *Word *and uninstall the *Remove Hidden Data Tool* from *Add/Remove Programs*. 2. Delete *all temporary files created by Word*, which should all follow a *~$filename.doc* pattern. I used the -Windows Search- feature and used a wildcard to find all the files (i.e. *~$*.doc*). 3. Delete all *normal.dot* files. Once again, use the -Windows Search- feature. 4. Empty the *Recycle Bin*. 5. Open *Word*. From the *View* menu, select *Toolbars*, then *Customize*. 6. Under the *Toolbars* tab, reset any toolbars that are checked. Some may not allow you to reset them, but that's OK. 7. Under the *Options* tab, click the *Reset menu and toolbar usage data* button. When asked if you are sure you want to do this, click the *Yes* button, then close the *Customize* window. 8. Close *Word*, then re-install the *Remove Hidden Data Tool*. You may not need all of the steps outlined above (specifically steps 2, 3 and 4), but since I haven't tested the fix without these steps, I figured I'd include them. Steps 1 and 8 have to be performed with an account with administrative privileges, but steps 2 through 7 should be performed under the profile of the person actually having the issue. If the account having the issue has administrative rights, then you're all set to fix the problem in one sitting. Please let me know if this works! Ryan Tovar -A+ Certified Technician Microsoft Certified Desktop Support Technician All-Around Swell Guy- -- duncan21 ------------------------------------------------------------------------ duncan21's Profile: http://forums.techarena.in/member.php?userid=28559 View this thread: http://forums.techarena.in/showthread.php?t=24738 http://forums.techarena.in |
#39
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Remove Hidden Data tool will not install
I went back to duncan21's fix again to double check the steps. It seems that
I didn't delete one of the normal.dot files. I redid everything, followed his steps and now the Remove tool works. -- Thanks for your help. Warren "Warren" wrote: I did both duncan21's fix and Ken664's fix but neither one worked. Checked both over several times. Anything else to try? (I'm not going to reinstall Office, so I guess I'll probably end up doing without the Remove Hidden Data tool.) -- Thanks for your help. Warren "duncan21" wrote: We are seeing this problem here at my company and I've been tasked with doing research on it. From what I can tell, it is profile-specific as I can create a new profile and not have this issue. Alas, while creating a new profile seems to solve it, I hate doing it -- so I decided to try digging a little more. Here is what worked for me: 1. Close *Word *and uninstall the *Remove Hidden Data Tool* from *Add/Remove Programs*. 2. Delete *all temporary files created by Word*, which should all follow a *~$filename.doc* pattern. I used the -Windows Search- feature and used a wildcard to find all the files (i.e. *~$*.doc*). 3. Delete all *normal.dot* files. Once again, use the -Windows Search- feature. 4. Empty the *Recycle Bin*. 5. Open *Word*. From the *View* menu, select *Toolbars*, then *Customize*. 6. Under the *Toolbars* tab, reset any toolbars that are checked. Some may not allow you to reset them, but that's OK. 7. Under the *Options* tab, click the *Reset menu and toolbar usage data* button. When asked if you are sure you want to do this, click the *Yes* button, then close the *Customize* window. 8. Close *Word*, then re-install the *Remove Hidden Data Tool*. You may not need all of the steps outlined above (specifically steps 2, 3 and 4), but since I haven't tested the fix without these steps, I figured I'd include them. Steps 1 and 8 have to be performed with an account with administrative privileges, but steps 2 through 7 should be performed under the profile of the person actually having the issue. If the account having the issue has administrative rights, then you're all set to fix the problem in one sitting. Please let me know if this works! Ryan Tovar -A+ Certified Technician Microsoft Certified Desktop Support Technician All-Around Swell Guy- -- duncan21 ------------------------------------------------------------------------ duncan21's Profile: http://forums.techarena.in/member.php?userid=28559 View this thread: http://forums.techarena.in/showthread.php?t=24738 http://forums.techarena.in |
#40
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Remove Hidden Data tool will not install
Hello, I had to do the above steps twice before it took hold but it did work. Thanks!! ----------- Eureka - here is the solution everyone, and no reinstalls or new profiles at all, and like everything, it is so simple (but missed by MS and my work IT technicians)! Stumbled on this when fixing a similar loss of Acrobat PDF maker in my work laptop (fixes that problem too). It seems to have come about because of Word running in 'safe mode' (at some point - who knows why). This disables any add-in modules. But when you restart Word normally, they are not re-enabled automatically - it has to be done manually. Solution in 10 clicks : Open Word Click 'Help' Click 'About MS Word' Click 'Disabled items' Select RHD tool reference Click' Enable' Click 'Close' Click 'OK' Close Word Restart Word .... sorted. Don't applaud, just throw money! :-) Ken -- Ken664 -- jlyatesjr http://www.techtalkz.com - Technology and Computer Troubleshooting Forums |
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