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Word document overwriting text using Palatino Linotype font



 
 
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  #1  
Old June 21st, 2006, 12:09 PM posted to microsoft.public.office.misc
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Default Word document overwriting text using Palatino Linotype font

The problem:

When a user prints a word document, all the text in the document that is set
to the font Palatino Linotype bunches up overwriting itself. The effect of
this is that a whole paragraph will be displayed in a space where one or two
charachters would normally reside. For instance, the word: Oliver would look
like the o was written, then the l in the same place, then the i in the same
place et cetera. For some reason text that is in bold does not get affected
and it seems that only text of size 10 gets affected (that size 10
restriction is not confirmed). All the images and embedded objects seem to
get displayed normally too. The act of printing seems to cause a change in
the document - so it's not just a case of the print job coming out
incorrectly. If wehen you print you select the properties button on the
printer GUI and then OK that seems to clear the problem.

I can confirm the error occurs on at least 1 workstation with XP pro
installed, directed to an HP Laserjet 4100TN printer driver served by a
Windows 2000 print server. The driver is the latest version and the print
device has the latest HP patches applied. the error has occured on other
workstations but I can't confirm whether they are all XP or 2000 Pro too - I
have reports that it only happens on XP but that is heresy (=unseen by me). I
suspect the problem is with the font and OS on the workstation rather than
the print server.

The issue is intermittent and very difficult to replicate - I have never
been able to.
I can't rule out the user as the cause of the problem, it seems unlikely
that the user is causing it as they use the following method to send to the
printer which is not their default: File - Print - OK. It is reported to
occur about once a month with a frequency of about 1 in 30 documents. That is
a user estimate.

Palatino Linotype, size 10, is our default font - so the problem might not
relate to the font rather than the application (Word) or the OS (XP) or the
user (well educated computer literate Englishman).

Has anyone seen this behavior before? Is there a fix?

I appreciate that the description might not be great as it is like
describing a picture. I have scanned an image of the fault if anyone thinks
it would be useful to see I can supply.

Regards.
Oliver
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  #2  
Old December 20th, 2010, 08:57 PM
The Dr1ver The Dr1ver is offline
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First recorded activity by OfficeFrustration: Dec 2010
Posts: 1
Default

Sorry to resurrect this old thread, but I'm having an identical problem and this seems to be the only posting I can find referencing it. The only thing that's different is that I can successfully print in Palatino Linotype (our office default font for publishing documents) from a Windows XP machine running Office 2003, but when I try printing from either an XP or Windows 7 machine running Office 2007, some of the letters are overlapping each other. The letters that are overlapping only occur on the last line of a paragraph 90% of the time, but the error is spotted throughout the document.

I have tested multiple printers and this only seems to happen on our HP LaserJet 2430, and only from Office 2007.

Any insight would be very much appreciated.

Quote:
Originally Posted by OliverHolt View Post
The problem:

When a user prints a word document, all the text in the document that is set
to the font Palatino Linotype bunches up overwriting itself. The effect of
this is that a whole paragraph will be displayed in a space where one or two
charachters would normally reside. For instance, the word: Oliver would look
like the o was written, then the l in the same place, then the i in the same
place et cetera. For some reason text that is in bold does not get affected
and it seems that only text of size 10 gets affected (that size 10
restriction is not confirmed). All the images and embedded objects seem to
get displayed normally too. The act of printing seems to cause a change in
the document - so it's not just a case of the print job coming out
incorrectly. If wehen you print you select the properties button on the
printer GUI and then OK that seems to clear the problem.

I can confirm the error occurs on at least 1 workstation with XP pro
installed, directed to an HP Laserjet 4100TN printer driver served by a
Windows 2000 print server. The driver is the latest version and the print
device has the latest HP patches applied. the error has occured on other
workstations but I can't confirm whether they are all XP or 2000 Pro too - I
have reports that it only happens on XP but that is heresy (=unseen by me). I
suspect the problem is with the font and OS on the workstation rather than
the print server.

The issue is intermittent and very difficult to replicate - I have never
been able to.
I can't rule out the user as the cause of the problem, it seems unlikely
that the user is causing it as they use the following method to send to the
printer which is not their default: File - Print - OK. It is reported to
occur about once a month with a frequency of about 1 in 30 documents. That is
a user estimate.

Palatino Linotype, size 10, is our default font - so the problem might not
relate to the font rather than the application (Word) or the OS (XP) or the
user (well educated computer literate Englishman).

Has anyone seen this behavior before? Is there a fix?

I appreciate that the description might not be great as it is like
describing a picture. I have scanned an image of the fault if anyone thinks
it would be useful to see I can supply.

Regards.
Oliver
  #3  
Old May 19th, 2011, 12:29 AM
Mike Beeblebrox Mike Beeblebrox is offline
Member
 
First recorded activity by OfficeFrustration: May 2011
Posts: 1
Default

I have the overwrite problem too when the font is Palatino Linotype v 1.3 or v1.4. I only get a couple of overtypes per paragraph.

I have Office 2007, Vista, and HP 2430 network printer.
other PC has Office XP, Office 2007, and prints fine on the HP2430.

The Vista PC has Palatino v 5.0
The other PC has Palatino v1.3 and v1.4 (I think one version came with Office 2003 which used to be on this PC and one says its an HP version.
MS website only shows Palatino Linotype V5.0 as being available.

V5.0 is an Open Type font, and one of the v1.3 or 1.4 is a True type.
I copied v1.3 to the Vista PC where it is called Palatino (no Linotype) and when I change the document to Palatino from Palatino Linotype, it prints fine.
Wife is buying a new laptop and will get Win 7 and Office 2010. Can't wait to try printing it there.

Quote:
Originally Posted by The Dr1ver View Post
Sorry to resurrect this old thread, but I'm having an identical problem and this seems to be the only posting I can find referencing it. The only thing that's different is that I can successfully print in Palatino Linotype (our office default font for publishing documents) from a Windows XP machine running Office 2003, but when I try printing from either an XP or Windows 7 machine running Office 2007, some of the letters are overlapping each other. The letters that are overlapping only occur on the last line of a paragraph 90% of the time, but the error is spotted throughout the document.

I have tested multiple printers and this only seems to happen on our HP LaserJet 2430, and only from Office 2007.

Any insight would be very much appreciated.
 




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