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Remove Hidden Data tool will not install



 
 
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  #1  
Old December 2nd, 2004, 02:49 PM
Tom Ker
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Default Remove Hidden Data tool will not install

Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this system?

When I open an Office product after attempting to install the tool I get the
message that it did not install correctly and I should try again. It never
works.

Thanks,

Tom


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  #2  
Old December 2nd, 2004, 04:39 PM
Beth Melton
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The RHD utility was designed for Word 2002/2003. I'm surprised it
allowed you to install it. You should have encountered a message along
the lines of "Incorrect version". Do you have another version of
Office installed?

In any event, it can't be used with Office 2000.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


"Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message
...
Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this
system?

When I open an Office product after attempting to install the tool I
get the message that it did not install correctly and I should try
again. It never works.

Thanks,

Tom



  #3  
Old December 2nd, 2004, 05:12 PM
Bob I
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Posts: n/a
Default

Possibly a permissions issue? Try installing as the Administrator.

Tom Ker wrote:

Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this system?

When I open an Office product after attempting to install the tool I get the
message that it did not install correctly and I should try again. It never
works.

Thanks,

Tom




  #4  
Old December 3rd, 2004, 08:29 PM
Tom Ker
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Posts: n/a
Default

Beth,

Please reread my OP. Windows 2000 SP4 with Office 2003

In any event, it can't be used with Office 2000.


"Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message
...
Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this system?

When I open an Office product after attempting to install the tool I get
the message that it did not install correctly and I should try again. It
never works.

Thanks,

Tom





  #5  
Old December 3rd, 2004, 08:31 PM
Tom Ker
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Default

Of course, I assumed you have to be an admin to install software. I tried
using my domain admin ID to install it. When that failed I put the user in
the local admin group and tried it. That failed, too. I did not try using
the built-in administrator ID, though.

"Bob I" wrote in message
...
Possibly a permissions issue? Try installing as the Administrator.



  #6  
Old December 4th, 2004, 03:47 PM
Beth Melton
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Whoops! Sorry Tom, I saw "2000" and missed the "Windows" part. (Guess
that explains why I couldn't figure out why it allowed you to install
in the first place. lol)

I'm not sure why you are unable to install it since the installation
is fairly simple.

Did you disable your virus scanner and exit all applications? What is
the exact error message you are encountering? Do you have any
applications from a previous version of Office installed?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


"Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message
...
Beth,

Please reread my OP. Windows 2000 SP4 with Office 2003

In any event, it can't be used with Office 2000.



  #7  
Old December 6th, 2004, 06:55 PM
Tom Ker
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Posts: n/a
Default


"Beth Melton" wrote in message
...
Did you disable your virus scanner and exit all applications? What is the
exact error message you are encountering? Do you have any applications
from a previous version of Office installed?


Yes, I did disable the virus scanner and exited everything else. This is an
upgrade installation from Office 2000 to Office 2003. The upgrade removed
all the previous versions. The message is so generic it's lame. All it
says is there's a problem and I should try reinstalling.

This PC does have something unique, though. He's got a customized AutoExec
macro running in Word to display a small departmental menu. Does RHD update
the AutoExec during a normal install? Could that be stopping it?

Thanks,

Tom


  #8  
Old December 6th, 2004, 09:59 PM
Beth Melton
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Default

When Word it does utilize an AutoExec macro which adds "rhd.dot" as a
global template (all it contains is a customized menu bar which
integrates the Remove Hidden Data command under the File menu. So
since you previously indicated you encounter the error when you start
an Office app I'd say the actual installation was successful but
you're encountering the error when it attempts to manually add the
global template.

I'm happy to try and troubleshoot this issue with you but it make take
a day or so to determine the underlying problem.

First verify you have "rhd.dot" is located in:
C:\Program Files\Microsoft Office\Remove Hidden Data Tool

I'm not 100% certain but I suspect this location is hard coded in the
DLL.

If the file is present then see what happens if you manually load it:

- Go to Tools/Templates and Add-ins
- Click the "Add..." command
- Navigate to the folder for "rhd.dot" and select it

Then open a document and try using the File/Remove Hidden Data
command.

Let me know what you encounter and we'll go from there. :-)

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


"Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message
...

This PC does have something unique, though. He's got a customized
AutoExec macro running in Word to display a small departmental menu.
Does RHD update the AutoExec during a normal install? Could that be
stopping it?

Thanks,

Tom




  #9  
Old December 6th, 2004, 11:24 PM
Bob Buckland ?:-\)
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Posts: n/a
Default

Hi Tom,

In addition to Beth's comments you can run
the tool from a command line in Start=Run.
More information on that is in the Readme .htm
file in

drive:\Program Files\Microsoft Office\Remove Hidden Data Tool\1033\offrhdreadme.htm

If you have Winzip (or equivalent) you can right click
on the RHDTool.exe download and choose 'open with Winzip'
and inside that archive open RHD.CAB to get to the .htm
readme file and manually extract the files.

Are you using U.S. English (1033) as the default on
your system? Have you installed Service Pack 1 on Office 2003?

======
"Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message ...
Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this system?

When I open an Office product after attempting to install the tool I get the
message that it did not install correctly and I should try again. It never
works.

Thanks,

Tom
--
Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx


  #10  
Old December 29th, 2004, 07:19 PM
Felix D
external usenet poster
 
Posts: n/a
Default

I'm having the same trouble. I get a popup that says "An error occurred
while trying to launch the Remove Hidden Data Tool. Try reinstalling." only
when I start Word.

Virus and everything is also exited. I have the 2 auto exec files in the
add-in, but it does not install the add-in rhd.dot. After I add it manually,
it doesn't remain once I click "OK" and finalize installation of the .dot

Another thing that I notice: I am unable to add the command "Remove Hidden
Data..." in the file menu - because it doesn't even appear as an option in
the command list. I think that this problem is ultimately related to this
issue.




"Bob Buckland ?:-)" wrote:

Hi Tom,

In addition to Beth's comments you can run
the tool from a command line in Start=Run.
More information on that is in the Readme .htm
file in

drive:\Program Files\Microsoft Office\Remove Hidden Data Tool\1033\offrhdreadme.htm

If you have Winzip (or equivalent) you can right click
on the RHDTool.exe download and choose 'open with Winzip'
and inside that archive open RHD.CAB to get to the .htm
readme file and manually extract the files.

Are you using U.S. English (1033) as the default on
your system? Have you installed Service Pack 1 on Office 2003?

======
"Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message ...
Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this system?

When I open an Office product after attempting to install the tool I get the
message that it did not install correctly and I should try again. It never
works.

Thanks,

Tom
--
Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx



 




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