If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Office2007 fails to start
Received Office Home and Student as a Christmas gift.
The install progressed without any problems. But none of the applications (Word, Excel, Powerpoint, OneNote) wiil open. That is, start - all programs - microsoft office - Word - "click" starts the little arrow on the desktop. After perhaps 5 seconds, the arrow disappears. I have been through this process 3 or 4 times with the same result (using 'add/remove programs' to remove the previous install each time). Went to the Microsoft website and downloaded the free 60-day trial of Office 2007. That behaves exactly as the purchased cd. Programs do not function (eliminates faulty media as a cause I think). My system has capability that exceeds those listed on the package. Windows XP has the latest (automatic) updates and SP. One more thing: Prior to Feb, 2007 I was using Office 2000. Had a virus attack then - XP was reinstalled. From that point, Office 2000 was unusable - opening an application caused the error "This program must be installed to run ...". Haven't been able to get that one fixed. Could that relate to the problem with Office 2007? Thanks for any help! -- otd |
#2
|
|||
|
|||
Office2007 fails to start
You are going to have to uninstall all versions of Office to get anything to
work properly. Downloading the trial is only going to cause other issues, especially when it expires. As for Office 2000, I suspect the reason it didn't work after the Windows reinstall is because you didn't reinstall it from the disks. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "otd" wrote in message ... Received Office Home and Student as a Christmas gift. The install progressed without any problems. But none of the applications (Word, Excel, Powerpoint, OneNote) wiil open. That is, start - all programs - microsoft office - Word - "click" starts the little arrow on the desktop. After perhaps 5 seconds, the arrow disappears. I have been through this process 3 or 4 times with the same result (using 'add/remove programs' to remove the previous install each time). Went to the Microsoft website and downloaded the free 60-day trial of Office 2007. That behaves exactly as the purchased cd. Programs do not function (eliminates faulty media as a cause I think). My system has capability that exceeds those listed on the package. Windows XP has the latest (automatic) updates and SP. One more thing: Prior to Feb, 2007 I was using Office 2000. Had a virus attack then - XP was reinstalled. From that point, Office 2000 was unusable - opening an application caused the error "This program must be installed to run ...". Haven't been able to get that one fixed. Could that relate to the problem with Office 2007? Thanks for any help! -- otd |
#3
|
|||
|
|||
Office2007 fails to start
Thanks for responding.
Sorry that I failed to mention that I did remove Office 2000, using start - add-remove programs ... . And yes, I do have the disks for Office 2000 - and used them in its installation. Office 2000 worked for several years before the virus attack/OS Reinstall in March of 2007. Office 2000 was removed before the first install of Office 2007 - and 2000 has NOT been reinstalled. Could there be a 'residue' of 2000 files that the unistaller did not remove? Or might there be orphan entries in the Registry? As for the Office 2007, I did remove each 'install' before trying the next thing (the post does specify that). The downloaded trial versiion of 2007 has not yet been removed because - as you suggest - It might contain some 'special tricks' to ensure that it stops working when the trial period is over. That it, it may require a custom deletion of some sort. So what do I do about it? -- otd "JoAnn Paules" wrote: You are going to have to uninstall all versions of Office to get anything to work properly. Downloading the trial is only going to cause other issues, especially when it expires. As for Office 2000, I suspect the reason it didn't work after the Windows reinstall is because you didn't reinstall it from the disks. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "otd" wrote in message ... Received Office Home and Student as a Christmas gift. The install progressed without any problems. But none of the applications (Word, Excel, Powerpoint, OneNote) wiil open. That is, start - all programs - microsoft office - Word - "click" starts the little arrow on the desktop. After perhaps 5 seconds, the arrow disappears. I have been through this process 3 or 4 times with the same result (using 'add/remove programs' to remove the previous install each time). Went to the Microsoft website and downloaded the free 60-day trial of Office 2007. That behaves exactly as the purchased cd. Programs do not function (eliminates faulty media as a cause I think). My system has capability that exceeds those listed on the package. Windows XP has the latest (automatic) updates and SP. One more thing: Prior to Feb, 2007 I was using Office 2000. Had a virus attack then - XP was reinstalled. From that point, Office 2000 was unusable - opening an application caused the error "This program must be installed to run ...". Haven't been able to get that one fixed. Could that relate to the problem with Office 2007? Thanks for any help! -- otd |
#4
|
|||
|
|||
Office2007 fails to start
Did you reformat your system when you reinstalled the OS?
-- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "otd" wrote in message ... Thanks for responding. Sorry that I failed to mention that I did remove Office 2000, using start - add-remove programs ... . And yes, I do have the disks for Office 2000 - and used them in its installation. Office 2000 worked for several years before the virus attack/OS Reinstall in March of 2007. Office 2000 was removed before the first install of Office 2007 - and 2000 has NOT been reinstalled. Could there be a 'residue' of 2000 files that the unistaller did not remove? Or might there be orphan entries in the Registry? As for the Office 2007, I did remove each 'install' before trying the next thing (the post does specify that). The downloaded trial versiion of 2007 has not yet been removed because - as you suggest - It might contain some 'special tricks' to ensure that it stops working when the trial period is over. That it, it may require a custom deletion of some sort. So what do I do about it? -- otd "JoAnn Paules" wrote: You are going to have to uninstall all versions of Office to get anything to work properly. Downloading the trial is only going to cause other issues, especially when it expires. As for Office 2000, I suspect the reason it didn't work after the Windows reinstall is because you didn't reinstall it from the disks. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "otd" wrote in message ... Received Office Home and Student as a Christmas gift. The install progressed without any problems. But none of the applications (Word, Excel, Powerpoint, OneNote) wiil open. That is, start - all programs - microsoft office - Word - "click" starts the little arrow on the desktop. After perhaps 5 seconds, the arrow disappears. I have been through this process 3 or 4 times with the same result (using 'add/remove programs' to remove the previous install each time). Went to the Microsoft website and downloaded the free 60-day trial of Office 2007. That behaves exactly as the purchased cd. Programs do not function (eliminates faulty media as a cause I think). My system has capability that exceeds those listed on the package. Windows XP has the latest (automatic) updates and SP. One more thing: Prior to Feb, 2007 I was using Office 2000. Had a virus attack then - XP was reinstalled. From that point, Office 2000 was unusable - opening an application caused the error "This program must be installed to run ...". Haven't been able to get that one fixed. Could that relate to the problem with Office 2007? Thanks for any help! -- otd |
#5
|
|||
|
|||
Office2007 fails to start
I think the tech did not reformat. That's beyond my job code. c:-program
files was 'shredded', as was the registry - according to the tech who put the OS back together. I reinstalled applications from the disks. -- otd "JoAnn Paules" wrote: Did you reformat your system when you reinstalled the OS? -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "otd" wrote in message ... Thanks for responding. Sorry that I failed to mention that I did remove Office 2000, using start - add-remove programs ... . And yes, I do have the disks for Office 2000 - and used them in its installation. Office 2000 worked for several years before the virus attack/OS Reinstall in March of 2007. Office 2000 was removed before the first install of Office 2007 - and 2000 has NOT been reinstalled. Could there be a 'residue' of 2000 files that the unistaller did not remove? Or might there be orphan entries in the Registry? As for the Office 2007, I did remove each 'install' before trying the next thing (the post does specify that). The downloaded trial versiion of 2007 has not yet been removed because - as you suggest - It might contain some 'special tricks' to ensure that it stops working when the trial period is over. That it, it may require a custom deletion of some sort. So what do I do about it? -- otd "JoAnn Paules" wrote: You are going to have to uninstall all versions of Office to get anything to work properly. Downloading the trial is only going to cause other issues, especially when it expires. As for Office 2000, I suspect the reason it didn't work after the Windows reinstall is because you didn't reinstall it from the disks. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "otd" wrote in message ... Received Office Home and Student as a Christmas gift. The install progressed without any problems. But none of the applications (Word, Excel, Powerpoint, OneNote) wiil open. That is, start - all programs - microsoft office - Word - "click" starts the little arrow on the desktop. After perhaps 5 seconds, the arrow disappears. I have been through this process 3 or 4 times with the same result (using 'add/remove programs' to remove the previous install each time). Went to the Microsoft website and downloaded the free 60-day trial of Office 2007. That behaves exactly as the purchased cd. Programs do not function (eliminates faulty media as a cause I think). My system has capability that exceeds those listed on the package. Windows XP has the latest (automatic) updates and SP. One more thing: Prior to Feb, 2007 I was using Office 2000. Had a virus attack then - XP was reinstalled. From that point, Office 2000 was unusable - opening an application caused the error "This program must be installed to run ...". Haven't been able to get that one fixed. Could that relate to the problem with Office 2007? Thanks for any help! -- otd |
#6
|
|||
|
|||
Office2007 fails to start
I would suspect that the tech did not do the job correctly.
If someone has been 'fiddling' with your system its impossible to give a finite answer as how you could rectify the problem, without knowing what exactly they did. Personnally I would format & clean reinstall, but then you may not be comfortable in doing that yourself, though it is a simple process "otd" wrote in message ... I think the tech did not reformat. That's beyond my job code. c:-program files was 'shredded', as was the registry - according to the tech who put the OS back together. I reinstalled applications from the disks. -- otd "JoAnn Paules" wrote: Did you reformat your system when you reinstalled the OS? -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "otd" wrote in message ... Thanks for responding. Sorry that I failed to mention that I did remove Office 2000, using start - add-remove programs ... . And yes, I do have the disks for Office 2000 - and used them in its installation. Office 2000 worked for several years before the virus attack/OS Reinstall in March of 2007. Office 2000 was removed before the first install of Office 2007 - and 2000 has NOT been reinstalled. Could there be a 'residue' of 2000 files that the unistaller did not remove? Or might there be orphan entries in the Registry? As for the Office 2007, I did remove each 'install' before trying the next thing (the post does specify that). The downloaded trial versiion of 2007 has not yet been removed because - as you suggest - It might contain some 'special tricks' to ensure that it stops working when the trial period is over. That it, it may require a custom deletion of some sort. So what do I do about it? -- otd "JoAnn Paules" wrote: You are going to have to uninstall all versions of Office to get anything to work properly. Downloading the trial is only going to cause other issues, especially when it expires. As for Office 2000, I suspect the reason it didn't work after the Windows reinstall is because you didn't reinstall it from the disks. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "otd" wrote in message ... Received Office Home and Student as a Christmas gift. The install progressed without any problems. But none of the applications (Word, Excel, Powerpoint, OneNote) wiil open. That is, start - all programs - microsoft office - Word - "click" starts the little arrow on the desktop. After perhaps 5 seconds, the arrow disappears. I have been through this process 3 or 4 times with the same result (using 'add/remove programs' to remove the previous install each time). Went to the Microsoft website and downloaded the free 60-day trial of Office 2007. That behaves exactly as the purchased cd. Programs do not function (eliminates faulty media as a cause I think). My system has capability that exceeds those listed on the package. Windows XP has the latest (automatic) updates and SP. One more thing: Prior to Feb, 2007 I was using Office 2000. Had a virus attack then - XP was reinstalled. From that point, Office 2000 was unusable - opening an application caused the error "This program must be installed to run ...". Haven't been able to get that one fixed. Could that relate to the problem with Office 2007? Thanks for any help! -- otd |
Thread Tools | |
Display Modes | |
|
|