Comcast passing the buck to Microsoft Outlook Express

Just spent a frustrating hour with Concast who insist that the inability I
have to receive emails via Outlokk Express is due to an update that Microsoft
did either to Outlokk Express or to Windows XP or to the secuity settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port setting
to 587. Did that two weeks ago and everything was fine, then this morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'feld hell contest', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net) then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct - just as
they were yesterday when everything worked fine. Is anyone aware of an
update to Microsoft XP or XP-related products that would cause this, because
Comcast refuses to aknowledge even the remote chance it is their problem.

David

What happens if you send a message from yourself, to yourself? Does it show
in Sent items and on the Comcast Webmail page but not in OE?

What AV program do you have? (I know you tried with it off).

What is 'feld hell contest'?

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

Since it started abruptly today, it still could be Comcast. Having a message
show up on the server's Webmail page does not mean it was successfully
forwarded to OE, so their theory that it must be OE does no hold water.
Comcast is well known for pushing problem on their end off on someone, or
something else.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"WB2HTO" wrote in message
...
Just spent a frustrating hour with Concast who insist that the inability I
have to receive emails via Outlokk Express is due to an update that
Microsoft
did either to Outlokk Express or to Windows XP or to the secuity settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port setting
to 587. Did that two weeks ago and everything was fine, then this morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Account: , Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net)
then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct - just as
they were yesterday when everything worked fine. Is anyone aware of an
update to Microsoft XP or XP-related products that would cause this,
because
Comcast refuses to aknowledge even the remote chance it is their problem.

David

The Comcast rep is ignorant. Even thought he web access works, the
problem may still be on their end. Web access can still work while POP3
access is broke.

The problem could also be at your end.

You may want to try recording a pop3.log which will show more details
about incoming mail.
To create an POP3.log In OE5+, go to Tools, Options, Maintenance,
Troubleshooting and check the Mail box.
You may need to close OE after doing the send/receive for the log to get
written to disk.
The log will be in the Store Folder which is listed in Tools, Options,
Maintenance, Store Folder.




--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"WB2HTO" wrote in message
...
Just spent a frustrating hour with Concast who insist that the
inability I
have to receive emails via Outlokk Express is due to an update that
Microsoft
did either to Outlokk Express or to Windows XP or to the secuity
settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port
setting
to 587. Did that two weeks ago and everything was fine, then this
morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible
causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'feld hell contest', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net)
then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct -
just as
they were yesterday when everything worked fine. Is anyone aware of
an
update to Microsoft XP or XP-related products that would cause this,
because
Comcast refuses to aknowledge even the remote chance it is their
problem.

David

"WB2HTO" wrote in message
...
Just spent a frustrating hour with Concast who insist that the inability I
have to receive emails via Outlokk Express is due to an update that
Microsoft
did either to Outlokk Express or to Windows XP or to the secuity settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port setting
to 587. Did that two weeks ago and everything was fine, then this morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Account: 'feld hell contest', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net)
then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct - just as
they were yesterday when everything worked fine. Is anyone aware of an
update to Microsoft XP or XP-related products that would cause this,
because
Comcast refuses to aknowledge even the remote chance it is their problem.


You might try this, copy down all the pertinent information, username,
password, server name, etc. for each account. Then delete all the accounts,
close OE and reboot the machine. Restart OE and add the accounts using the
info you wrote down. This has worked for me in the past when faced with
similar problems.

Thanks, Bruce. Actually, the problem has gone away as the day has
progressed. I believe that the ice storms and power outages up here are what
REALY caused the problem, but Comcast has a reputation for evading and
avoiding the problem. I will keep you suggestions on file and will try them
if needed.

Oh, feld hell is my ham radio club, I am the webmaster and contest manager
for this group of fanatics of this offbeat communicatiosn method:
www.feldhellclub.org

David (WB2HTO is my ham callsign)



"Bruce Hagen" wrote:

What happens if you send a message from yourself, to yourself? Does it show
in Sent items and on the Comcast Webmail page but not in OE?

What AV program do you have? (I know you tried with it off).

What is 'feld hell contest'?

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

Since it started abruptly today, it still could be Comcast. Having a message
show up on the server's Webmail page does not mean it was successfully
forwarded to OE, so their theory that it must be OE does no hold water.
Comcast is well known for pushing problem on their end off on someone, or
something else.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"WB2HTO" wrote in message
...
Just spent a frustrating hour with Concast who insist that the inability I
have to receive emails via Outlokk Express is due to an update that
Microsoft
did either to Outlokk Express or to Windows XP or to the secuity settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port setting
to 587. Did that two weeks ago and everything was fine, then this morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Account: , Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net)
then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct - just as
they were yesterday when everything worked fine. Is anyone aware of an
update to Microsoft XP or XP-related products that would cause this,
because
Comcast refuses to aknowledge even the remote chance it is their problem.

David

Thanks, Michael,

Actually, the problem has gone away as the day has progressed. I believe
that the ice storms and power outages up here are what REALY caused the
problem, but Comcast has a reputation for evading and avoiding the problem.
I will keep your suggestions on file and will try them if needed.


"Michael Santovec" wrote:

The Comcast rep is ignorant. Even thought he web access works, the
problem may still be on their end. Web access can still work while POP3
access is broke.

The problem could also be at your end.

You may want to try recording a pop3.log which will show more details
about incoming mail.
To create an POP3.log In OE5+, go to Tools, Options, Maintenance,
Troubleshooting and check the Mail box.
You may need to close OE after doing the send/receive for the log to get
written to disk.
The log will be in the Store Folder which is listed in Tools, Options,
Maintenance, Store Folder.




--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"WB2HTO" wrote in message
...
Just spent a frustrating hour with Concast who insist that the
inability I
have to receive emails via Outlokk Express is due to an update that
Microsoft
did either to Outlokk Express or to Windows XP or to the secuity
settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port
setting
to 587. Did that two weeks ago and everything was fine, then this
morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible
causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'feld hell contest', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net)
then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct -
just as
they were yesterday when everything worked fine. Is anyone aware of
an
update to Microsoft XP or XP-related products that would cause this,
because
Comcast refuses to aknowledge even the remote chance it is their
problem.

David

Ouch, sounds drastic but the problem has gone away as the day has progressed.
I believe that the ice storms and power outages up here are what REALY
caused the problem, but Comcast has a reputation for evading and avoiding the
problem. I will keep you suggestions on file and will try them if needed.
If I have to I will try that idea (if the problem comes back)



"Sinner" wrote:


"WB2HTO" wrote in message
...
Just spent a frustrating hour with Concast who insist that the inability I
have to receive emails via Outlokk Express is due to an update that
Microsoft
did either to Outlokk Express or to Windows XP or to the secuity settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port setting
to 587. Did that two weeks ago and everything was fine, then this morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Account: 'feld hell contest', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net)
then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct - just as
they were yesterday when everything worked fine. Is anyone aware of an
update to Microsoft XP or XP-related products that would cause this,
because
Comcast refuses to aknowledge even the remote chance it is their problem.


You might try this, copy down all the pertinent information, username,
password, server name, etc. for each account. Then delete all the accounts,
close OE and reboot the machine. Restart OE and add the accounts using the
info you wrote down. This has worked for me in the past when faced with
similar problems.

...I believe that the ice storms and power outages up here are
what REALY caused the problem

Hell, you should consider yourself lucky that you have power and simple
internet access! My friends in Maine (where it's currently 9ºF) don't
expect power (or heat) until Monday at the earliest.

WB2HTO wrote:
Thanks, Bruce. Actually, the problem has gone away as the day has
progressed. I believe that the ice storms and power outages up here are
what REALY caused the problem, but Comcast has a reputation for evading
and
avoiding the problem. I will keep you suggestions on file and will try
them
if needed.

Oh, feld hell is my ham radio club, I am the webmaster and contest manager
for this group of fanatics of this offbeat communicatiosn method:
www.feldhellclub.org

David (WB2HTO is my ham callsign)



"Bruce Hagen" wrote:

What happens if you send a message from yourself, to yourself? Does it
show
in Sent items and on the Comcast Webmail page but not in OE?

What AV program do you have? (I know you tried with it off).

What is 'feld hell contest'?

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

Since it started abruptly today, it still could be Comcast. Having a
message show up on the server's Webmail page does not mean it was
successfully forwarded to OE, so their theory that it must be OE does no
hold water. Comcast is well known for pushing problem on their end off on
someone, or something else.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"WB2HTO" wrote in message
...
Just spent a frustrating hour with Concast who insist that the inability
I
have to receive emails via Outlokk Express is due to an update that
Microsoft
did either to Outlokk Express or to Windows XP or to the secuity
settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port
setting
to 587. Did that two weeks ago and everything was fine, then this
morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Account: , Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net)
then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct - just
as
they were yesterday when everything worked fine. Is anyone aware of an
update to Microsoft XP or XP-related products that would cause this,
because
Comcast refuses to aknowledge even the remote chance it is their
problem.

David

YW. It was likely due to the weather and Comcast did not know there was a
problem at the time. Most ISPs need quite a few complaints from the same
area before they will even check, let alone admit there is a problem.

I'm a little chilly myself. It's currently 57° and drizzling here in IB.
grin
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"WB2HTO" wrote in message
news
Thanks, Bruce. Actually, the problem has gone away as the day has
progressed. I believe that the ice storms and power outages up here are
what
REALY caused the problem, but Comcast has a reputation for evading and
avoiding the problem. I will keep you suggestions on file and will try
them
if needed.

Oh, feld hell is my ham radio club, I am the webmaster and contest manager
for this group of fanatics of this offbeat communicatiosn method:
www.feldhellclub.org

David (WB2HTO is my ham callsign)



"Bruce Hagen" wrote:

What happens if you send a message from yourself, to yourself? Does it
show
in Sent items and on the Comcast Webmail page but not in OE?

What AV program do you have? (I know you tried with it off).

What is 'feld hell contest'?

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

Since it started abruptly today, it still could be Comcast. Having a
message
show up on the server's Webmail page does not mean it was successfully
forwarded to OE, so their theory that it must be OE does no hold water.
Comcast is well known for pushing problem on their end off on someone, or
something else.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"WB2HTO" wrote in message
...
Just spent a frustrating hour with Concast who insist that the
inability I
have to receive emails via Outlokk Express is due to an update that
Microsoft
did either to Outlokk Express or to Windows XP or to the secuity
settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port
setting
to 587. Did that two weeks ago and everything was fine, then this
morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Account: , Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net)
then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct - just
as
they were yesterday when everything worked fine. Is anyone aware of an
update to Microsoft XP or XP-related products that would cause this,
because
Comcast refuses to aknowledge even the remote chance it is their
problem.

David

Bruce

Be glad to change places with you. It is -6 here and a bit on the cold side

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Bruce Hagen" wrote in message
...
YW. It was likely due to the weather and Comcast did not know there was a problem
at the time. Most ISPs need quite a few complaints from the same area before they
will even check, let alone admit there is a problem.

I'm a little chilly myself. It's currently 57° and drizzling here in IB. grin
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"WB2HTO" wrote in message
news
Thanks, Bruce. Actually, the problem has gone away as the day has
progressed. I believe that the ice storms and power outages up here are what
REALY caused the problem, but Comcast has a reputation for evading and
avoiding the problem. I will keep you suggestions on file and will try them
if needed.

Oh, feld hell is my ham radio club, I am the webmaster and contest manager
for this group of fanatics of this offbeat communicatiosn method:
www.feldhellclub.org

David (WB2HTO is my ham callsign)



"Bruce Hagen" wrote:

What happens if you send a message from yourself, to yourself? Does it show
in Sent items and on the Comcast Webmail page but not in OE?

What AV program do you have? (I know you tried with it off).

What is 'feld hell contest'?

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

Since it started abruptly today, it still could be Comcast. Having a message
show up on the server's Webmail page does not mean it was successfully
forwarded to OE, so their theory that it must be OE does no hold water.
Comcast is well known for pushing problem on their end off on someone, or
something else.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"WB2HTO" wrote in message
...
Just spent a frustrating hour with Concast who insist that the inability I
have to receive emails via Outlokk Express is due to an update that
Microsoft
did either to Outlokk Express or to Windows XP or to the secuity settngs.

This happens on two PCs, both Windows XP. Doesn't matter if virus
protection on (tried it both ways). I have already changed my port setting
to 587. Did that two weeks ago and everything was fine, then this morning
(12/13) the following error shows up:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Account: , Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Comcast says since I can retrieve emails from the web (at comcast.net)
then
it is not their problem. Does Microsoft have an answer?

Again - the port setting and smtp all other seetings are correct - just as
they were yesterday when everything worked fine. Is anyone aware of an
update to Microsoft XP or XP-related products that would cause this,
because
Comcast refuses to aknowledge even the remote chance it is their problem.

David