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#31
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Office key
Hi, snobunny,
While it is, indeed, your responsibility to keep your license information, if you have an immediate need and no $ to purchase Office, try OpenOffice (http://www.openoffice.org). It's a free productivity suite that has some compatibility with Microsoft Office applications. BTW, Apple's awesome, but they would agree that it's your responsibility to keep track of what you own. -- Susan Ramlet **please reply to the newsgroup so others may benefit** "snobunny" wrote in message news Hi Deborah, I am new to the Microsoft Office board. I have a Sony Vaio Notebook which was purchased in 2006 it is running Windows XP Professional. Microsoft Office 2003 trial version was pre-installed on my computer. I have used office 2003 since I purchased my computer. In November, my computer went out and would not even restore using the restore disc's. Sony agreed to check it out & fix it if possible. The hard drive had to be replaced and I was told that I woud receive the computer back with factory settings exactly like it was when I purchased it. I agreed to repair it but never realized that I would loose my product key and that Sony would refuse to help me with this issue. Sony told me to contact Microsoft. Microsoft told me to contact Sony. I feel like a dog chasing my tail. No one wants to take responsibility. If I was going to get my computer back "Exactly like it was when I purchased it" then why wasn't I provided a replacement product key? I told both companies that I evidentally mistakenly threw away the card that the product key was on. Why put an important piece of information on a post card??? The key should have been on the bottom of the computer like all the other stickers. I paid nearly $3000 for a Business version and cannot access my business documents. I could have spent half of that and downloaded office free on-line. I have a bad taste in my mouth, so to speak, for both Sony & Microsoft and I am seriously considering doing business with Apple. Thank you for your time. Snobunny "Deborah Jean" wrote: Write me at my yahoo email address and I'll help you with this. "jirka" wrote: My system has recently crashed and after reinstal I realized that I lost the CD key for my Office 2003. Is there any way I can, upon proving that I do have a genuine OEM MS product, get a new key? Thanks for any help Jirka |
#32
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Office key
I would hope so but............?
-- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Bob I" wrote in message ... The nearly $3000 included the laptop. Office would have been only about $600 of that. JoAnn Paules [MVP] wrote: It's not Microsoft or Sony's fault that you did not keep the key. There are programs out there that you could have run to get all of your product keys so you could store them in a secure location. And if you paid $3000 for Office, you must have been walking around with a target on your back. As for doing business with Apple, you could buy a copy of Office for Mac and still have the same issues. Product keys = money. You really should keep track of them like you would any investment. |
#33
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Office key
Beth this is a fairly old post. Are you still navigating your way through
this site? If so, do you think MS would provide a key if I have a "downloaded" version in lieu of ever having the hard copy? Dodge "Beth Melton" wrote: Hi Jirka, I just realized I did make a mistake in this thread and that was I didn't provide an answer to your question. I apologize for getting distracted by the 'side thread'. To answer your question, if you have an OEM installation of Office you can obtain a new Product Key from Microsoft if the Office application is still supported by Microsoft. The procedure is to first contact the OEM and request a new key. Then, if the OEM will not provide a replacement key contact Microsoft and explain the problem to them. They should generate a new key for you, however, you could incur a nominal fee for this service. Note the 'nominal fee' may be $10 USD (not 1/2 price). Contact information is (800) 936-5700 or if outside the US see this site: http://microsoft.com/worldwide Here are a couple of additional notes for others who may be following this thread: This answer has been provided in this group, and others, several times and it is public information: Here's a Google Group search on past posts: http://groups.google.com/groups?hl=e...&qt_s=Sea rch Also, there was a time Microsoft would not supply those with an OEM version of Office a replacement Product Key. One of my 'crusades' as an Microsoft Office MVP was do my best to try and change this policy and I tackled it at every opportunity, such as at the MVP summits in which we have access to product managers, dev teams, and various softies. Now, I don't know if I had any impact on the change (I'd like to think I did grin) but since I asked about this policy at every opportunity it enabled me to learn of change in the 'OEM Product Key policy' which I could pass on to others. :-) Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "jirka" wrote in message ... My system has recently crashed and after reinstal I realized that I lost the CD key for my Office 2003. Is there any way I can, upon proving that I do have a genuine OEM MS product, get a new key? Thanks for any help Jirka |
#34
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Office key
A download version provides you with both an installation file, which you
should have saved to external media, as apparently you didn't pay extra for the cd, and an email containing the key, which you should also have saved to external media. Now if you have proof of purchase, ie a receipt then http://support.microsoft.com/default...b;en-us;326246 "Dodgette" wrote in message ... Beth this is a fairly old post. Are you still navigating your way through this site? If so, do you think MS would provide a key if I have a "downloaded" version in lieu of ever having the hard copy? Dodge "Beth Melton" wrote: Hi Jirka, I just realized I did make a mistake in this thread and that was I didn't provide an answer to your question. I apologize for getting distracted by the 'side thread'. To answer your question, if you have an OEM installation of Office you can obtain a new Product Key from Microsoft if the Office application is still supported by Microsoft. The procedure is to first contact the OEM and request a new key. Then, if the OEM will not provide a replacement key contact Microsoft and explain the problem to them. They should generate a new key for you, however, you could incur a nominal fee for this service. Note the 'nominal fee' may be $10 USD (not 1/2 price). Contact information is (800) 936-5700 or if outside the US see this site: http://microsoft.com/worldwide Here are a couple of additional notes for others who may be following this thread: This answer has been provided in this group, and others, several times and it is public information: Here's a Google Group search on past posts: http://groups.google.com/groups?hl=e...&qt_s=Sea rch Also, there was a time Microsoft would not supply those with an OEM version of Office a replacement Product Key. One of my 'crusades' as an Microsoft Office MVP was do my best to try and change this policy and I tackled it at every opportunity, such as at the MVP summits in which we have access to product managers, dev teams, and various softies. Now, I don't know if I had any impact on the change (I'd like to think I did grin) but since I asked about this policy at every opportunity it enabled me to learn of change in the 'OEM Product Key policy' which I could pass on to others. :-) Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "jirka" wrote in message ... My system has recently crashed and after reinstal I realized that I lost the CD key for my Office 2003. Is there any way I can, upon proving that I do have a genuine OEM MS product, get a new key? Thanks for any help Jirka |
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