Disappointed that I can't get a reply to my problem

Are you synchronizing your contacts with another e-mail account (ie.
AOL, Earthlink)?


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Hello Cindy.

OK i tried it again and this time opened a document. However, it still
gives the same problem.

Thanks,
Tony

"Cindy M -WordMVP-" wrote in message
news:VA.00009887.010ba97c@speedy...
Hi Tony,

When i hold down the CTRL key and go into Word safe mode, the "Envelopes
and
Labels" option is not available for me to use.

That's interesting. And you have an open document on the screen? If not,
start
a new document, then try again.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-)

Hi Tony,

OK i tried it again and this time opened a document. However, it still
gives the same problem.

Which problem? That Word crashes, or that you can't access the menus?

Assuming you mean the crashing, then the next trouble-shooting step would
be to boot WINDOWS in Safe Mode, then test again. If inserting an address
works now, then you've narrowed the problem down to some kind of system
conflict.

I suggest you read this Knowledge Base Article, and if that doesn't lead
you to the solution, ask further in the word.application.errors
newsgroup, where there are specialists for these kinds of problems. Be
sure to tell them what you've already tried, with what results, and quote
the EXACT error message (if you click Details you should even be able to
copy the information, and can paste it into your message).

http://support.microsoft.com?kbid=290929

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-)

No, I am not doing that .

"Turmoil " wrote in message
...
Are you synchronizing your contacts with another e-mail account (ie.
AOL, Earthlink)?


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