If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Mac OS X and Office Framework X library
I read a previous post on a MS group about deleting Office X First Run to solve a specific problem. I've tried contacting MS and Apple about a problem I'm having with no success. I wonder if you would be willing to look over the problem and suggest a solution.
I'm running Mac OS 10.3.3 on a 12" Powerbook (G4). The problem started out of the blue. I have not recently downloaded new system software. When I open up any Office X program or document I get the following message: "An unexpected error occurred while trying to load the Microsoft Framework X library." I click OK and go one to work in the document successfully. This is what I've done to date: Created a "test" login account, where the problem did not occur. This appears to eliminate hardware as a source of the problem. From my login account, where the software problem appears to be located, I did the following: Pulled the Microsoft preference folder out of Library on to the desktop. The problem persisted. Pulled the Preference Folder out of Library on to the desktop. The problem persisted. Pulled the Cache Folder out of Library on to the desktop. The problem persisted. Ran the unix verify/repair permissions program. The problem persisted. I deleted Office X First Run preference. The problem persisted. Other than deleting Office X and reinstalling the program, do you have any suggestions? I appreciate your willingness to take a question out of the nethersphere. Thanks. mct |
#2
|
|||
|
|||
Mac OS X and Office Framework X library
mct wrote:
I read a previous post on a MS group about deleting Office X First Run to solve a specific problem. I've tried contacting MS and Apple about a problem I'm having with no success. I wonder if you would be willing to look over the problem and suggest a solution. I'm running Mac OS 10.3.3 on a 12" Powerbook (G4). The problem started out of the blue. I have not recently downloaded new system software. When I open up any Office X program or document I get the following message: "An unexpected error occurred while trying to load the Microsoft Framework X library." I click OK and go one to work in the document successfully. This is what I've done to date: Created a "test" login account, where the problem did not occur. This appears to eliminate hardware as a source of the problem. From my login account, where the software problem appears to be located, I did the following: Pulled the Microsoft preference folder out of Library on to the desktop. The problem persisted. Pulled the Preference Folder out of Library on to the desktop. The problem persisted. Pulled the Cache Folder out of Library on to the desktop. The problem persisted. Ran the unix verify/repair permissions program. The problem persisted. I deleted Office X First Run preference. The problem persisted. Other than deleting Office X and reinstalling the program, do you have any suggestions? I appreciate your willingness to take a question out of the nethersphere. Thanks. mct This group is for users running Office under Windows. For Mac-related questions, please repost in microsoft.public.office.mac. Thank you |
Thread Tools | |
Display Modes | |
|
|