Publisher Cannot Open the File

Dumb question (sorry to ask)......Did you just download the hotfix or did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in message
...

I have experienced the same problems after installing Office updates.
Have
followed the procedures described including running the hotfix with no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full
administrative rights to the user with "Full Control" to the files as
well
with no success.

I will try office diagnostics next, but the fact this was a completely
reformatted machine (due specifically to this issue) leaves me little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you have? If you
have
2007: Did you install the hotfix after you installed the Service Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken ALL of the
steps
listed and still receive the same "Publisher cannot open the file"
error. I
can, however, open the file from Publisher 2003 but saving with a
different
name or in a different folder do not defeat the problem. Is this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA" wrote in
message
...
My client has a a computer that receives the message "Publisher
Cannot Open
the File"

1) All other client computers on the network can open Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and fully
patched
with same result (Publisher Cannot Open the File). Copying files to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist

I applied the hotfix after having this problem, and it worked like a charm.

"JoAnn Paules" wrote:

Dumb question (sorry to ask)......Did you just download the hotfix or did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in message
...

I have experienced the same problems after installing Office updates.
Have
followed the procedures described including running the hotfix with no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full
administrative rights to the user with "Full Control" to the files as
well
with no success.

I will try office diagnostics next, but the fact this was a completely
reformatted machine (due specifically to this issue) leaves me little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you have? If you
have
2007: Did you install the hotfix after you installed the Service Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken ALL of the
steps
listed and still receive the same "Publisher cannot open the file"
error. I
can, however, open the file from Publisher 2003 but saving with a
different
name or in a different folder do not defeat the problem. Is this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA" wrote in
message
...
My client has a a computer that receives the message "Publisher
Cannot Open
the File"

1) All other client computers on the network can open Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and fully
patched
with same result (Publisher Cannot Open the File). Copying files to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist

As stated above, I have taken ALL recommended steps, including downloading
AND installing the hotfix as Administrator, run the diagnostics, did a
repair on office, I have the file in a folder with full access (both network
and local locations tried), turned off my AV, even tried running Pub from
safe mode, etc. So what's next?
Thx,
Kim.

"htglaser" wrote in message
...
I applied the hotfix after having this problem, and it worked like a charm.

"JoAnn Paules" wrote:

Dumb question (sorry to ask)......Did you just download the hotfix or did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in message
...

I have experienced the same problems after installing Office updates.
Have
followed the procedures described including running the hotfix with no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full
administrative rights to the user with "Full Control" to the files as
well
with no success.

I will try office diagnostics next, but the fact this was a completely
reformatted machine (due specifically to this issue) leaves me little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you have? If
you
have
2007: Did you install the hotfix after you installed the Service
Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken ALL of
the
steps
listed and still receive the same "Publisher cannot open the file"
error. I
can, however, open the file from Publisher 2003 but saving with a
different
name or in a different folder do not defeat the problem. Is this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA" wrote in
message
...
My client has a a computer that receives the message "Publisher
Cannot Open
the File"

1) All other client computers on the network can open Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and fully
patched
with same result (Publisher Cannot Open the File). Copying files
to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist

Are all your publications not opening? Have you changed printers by chance?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
As stated above, I have taken ALL recommended steps, including downloading AND
installing the hotfix as Administrator, run the diagnostics, did a repair on
office, I have the file in a folder with full access (both network and local
locations tried), turned off my AV, even tried running Pub from safe mode,
etc. So what's next?
Thx,
Kim.

"htglaser" wrote in message
...
I applied the hotfix after having this problem, and it worked like a charm.

"JoAnn Paules" wrote:

Dumb question (sorry to ask)......Did you just download the hotfix or did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in message
...

I have experienced the same problems after installing Office updates.
Have
followed the procedures described including running the hotfix with no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full
administrative rights to the user with "Full Control" to the files as
well
with no success.

I will try office diagnostics next, but the fact this was a completely
reformatted machine (due specifically to this issue) leaves me little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you have? If you
have
2007: Did you install the hotfix after you installed the Service Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken ALL of the
steps
listed and still receive the same "Publisher cannot open the file"
error. I
can, however, open the file from Publisher 2003 but saving with a
different
name or in a different folder do not defeat the problem. Is this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA" wrote in
message
...
My client has a a computer that receives the message "Publisher
Cannot Open
the File"

1) All other client computers on the network can open Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and fully
patched
with same result (Publisher Cannot Open the File). Copying files to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist

Hi Mary,
The printers are the same. However, we have upgraded our server to Windows
SBS 2008. As a result the printers live at different network locations. This
being the case, how do I change the old Publisher file to accommodate the
new printer addresses?
Thanks,
Kim.

"Mary Sauer" wrote in message
...
Are all your publications not opening? Have you changed printers by
chance?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
As stated above, I have taken ALL recommended steps, including
downloading AND installing the hotfix as Administrator, run the
diagnostics, did a repair on office, I have the file in a folder with
full access (both network and local locations tried), turned off my AV,
even tried running Pub from safe mode, etc. So what's next?
Thx,
Kim.

"htglaser" wrote in message
...
I applied the hotfix after having this problem, and it worked like a
charm.

"JoAnn Paules" wrote:

Dumb question (sorry to ask)......Did you just download the hotfix or
did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in
message
...

I have experienced the same problems after installing Office updates.
Have
followed the procedures described including running the hotfix with
no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given
full
administrative rights to the user with "Full Control" to the files
as
well
with no success.

I will try office diagnostics next, but the fact this was a
completely
reformatted machine (due specifically to this issue) leaves me
little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you have? If
you
have
2007: Did you install the hotfix after you installed the Service
Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken ALL of
the
steps
listed and still receive the same "Publisher cannot open the
file"
error. I
can, however, open the file from Publisher 2003 but saving with
a
different
name or in a different folder do not defeat the problem. Is this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA" wrote in
message
...
My client has a a computer that receives the message "Publisher
Cannot Open
the File"

1) All other client computers on the network can open Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and
fully
patched
with same result (Publisher Cannot Open the File). Copying
files to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist

P.S. Actually there are other Pub 2007 files I can open that were created at
the same time. However, the only difference I can see is that the one I
cannot open has embedded Excel chart objects. If I remove the embedded
objects using Pub 2003 I can open what remains of the file in Pub 2007???
Note that the same version of Office is still used (2007) but SP2 has been
installed.
Cheers,
Kim.


"Kim Bracknell" wrote in message
...
Hi Mary,
The printers are the same. However, we have upgraded our server to Windows
SBS 2008. As a result the printers live at different network locations.
This being the case, how do I change the old Publisher file to accommodate
the new printer addresses?
Thanks,
Kim.

"Mary Sauer" wrote in message
...
Are all your publications not opening? Have you changed printers by
chance?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
As stated above, I have taken ALL recommended steps, including
downloading AND installing the hotfix as Administrator, run the
diagnostics, did a repair on office, I have the file in a folder with
full access (both network and local locations tried), turned off my AV,
even tried running Pub from safe mode, etc. So what's next?
Thx,
Kim.

"htglaser" wrote in message
...
I applied the hotfix after having this problem, and it worked like a
charm.

"JoAnn Paules" wrote:

Dumb question (sorry to ask)......Did you just download the hotfix or
did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in
message
...

I have experienced the same problems after installing Office
updates.
Have
followed the procedures described including running the hotfix with
no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given
full
administrative rights to the user with "Full Control" to the files
as
well
with no success.

I will try office diagnostics next, but the fact this was a
completely
reformatted machine (due specifically to this issue) leaves me
little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you have?
If you
have
2007: Did you install the hotfix after you installed the Service
Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken ALL of
the
steps
listed and still receive the same "Publisher cannot open the
file"
error. I
can, however, open the file from Publisher 2003 but saving with
a
different
name or in a different folder do not defeat the problem. Is
this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA" wrote
in
message
...
My client has a a computer that receives the message
"Publisher
Cannot Open
the File"

1) All other client computers on the network can open
Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and
fully
patched
with same result (Publisher Cannot Open the File). Copying
files to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist

I have taken all of the exact same steps as Kim with one exception. Do you
mean to tell me that Publisher 2007 won't open a file because I changed my
printer? That would have to be the most ridiculous thing I have ever heard!
--
Michael


"Kim Bracknell" wrote:

Hi Mary,
The printers are the same. However, we have upgraded our server to Windows
SBS 2008. As a result the printers live at different network locations. This
being the case, how do I change the old Publisher file to accommodate the
new printer addresses?
Thanks,
Kim.

"Mary Sauer" wrote in message
...
Are all your publications not opening? Have you changed printers by
chance?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
As stated above, I have taken ALL recommended steps, including
downloading AND installing the hotfix as Administrator, run the
diagnostics, did a repair on office, I have the file in a folder with
full access (both network and local locations tried), turned off my AV,
even tried running Pub from safe mode, etc. So what's next?
Thx,
Kim.

"htglaser" wrote in message
...
I applied the hotfix after having this problem, and it worked like a
charm.

"JoAnn Paules" wrote:

Dumb question (sorry to ask)......Did you just download the hotfix or
did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in
message
...

I have experienced the same problems after installing Office updates.
Have
followed the procedures described including running the hotfix with
no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given
full
administrative rights to the user with "Full Control" to the files
as
well
with no success.

I will try office diagnostics next, but the fact this was a
completely
reformatted machine (due specifically to this issue) leaves me
little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you have? If
you
have
2007: Did you install the hotfix after you installed the Service
Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken ALL of
the
steps
listed and still receive the same "Publisher cannot open the
file"
error. I
can, however, open the file from Publisher 2003 but saving with
a
different
name or in a different folder do not defeat the problem. Is this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA" wrote in
message
...
My client has a a computer that receives the message "Publisher
Cannot Open
the File"

1) All other client computers on the network can open Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and
fully
patched
with same result (Publisher Cannot Open the File). Copying
files to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist

Publisher saves all printer information with each file. There is the chance
Publisher is looking for the printer; not finding it, and then not opening. This
happens now and then. Select a new default printer in the Printer Folder that is
not on the server. There are generic drivers you can install; Publisher Image
Setter is one.


--
Mary Sauer
http://msauer.mvps.org/

"Michael in CA" wrote in message
...
I have taken all of the exact same steps as Kim with one exception. Do you
mean to tell me that Publisher 2007 won't open a file because I changed my
printer? That would have to be the most ridiculous thing I have ever heard!
--
Michael


"Kim Bracknell" wrote:

Hi Mary,
The printers are the same. However, we have upgraded our server to Windows
SBS 2008. As a result the printers live at different network locations. This
being the case, how do I change the old Publisher file to accommodate the
new printer addresses?
Thanks,
Kim.

"Mary Sauer" wrote in message
...
Are all your publications not opening? Have you changed printers by
chance?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
As stated above, I have taken ALL recommended steps, including
downloading AND installing the hotfix as Administrator, run the
diagnostics, did a repair on office, I have the file in a folder with
full access (both network and local locations tried), turned off my AV,
even tried running Pub from safe mode, etc. So what's next?
Thx,
Kim.

"htglaser" wrote in message
...
I applied the hotfix after having this problem, and it worked like a
charm.

"JoAnn Paules" wrote:

Dumb question (sorry to ask)......Did you just download the hotfix or
did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in
message
...

I have experienced the same problems after installing Office updates.
Have
followed the procedures described including running the hotfix with
no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given
full
administrative rights to the user with "Full Control" to the files
as
well
with no success.

I will try office diagnostics next, but the fact this was a
completely
reformatted machine (due specifically to this issue) leaves me
little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you have? If
you
have
2007: Did you install the hotfix after you installed the Service
Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken ALL of
the
steps
listed and still receive the same "Publisher cannot open the
file"
error. I
can, however, open the file from Publisher 2003 but saving with
a
different
name or in a different folder do not defeat the problem. Is this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA" wrote in
message
...
My client has a a computer that receives the message "Publisher
Cannot Open
the File"

1) All other client computers on the network can open Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and
fully
patched
with same result (Publisher Cannot Open the File). Copying
files to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist

Okay, at this point I have uninstalled Office SP2 and now all files are
opening fine, thus confirming SP2 is the cause of the issue. Furthermore,
installing the hotfix from KB972566 did not resolve the problem. I guess at
this point I will have to wait for the next SP before installing one, or use
the pay for support service with Microsoft.
--
Michael


"Mary Sauer" wrote:

Publisher saves all printer information with each file. There is the chance
Publisher is looking for the printer; not finding it, and then not opening. This
happens now and then. Select a new default printer in the Printer Folder that is
not on the server. There are generic drivers you can install; Publisher Image
Setter is one.


--
Mary Sauer
http://msauer.mvps.org/

"Michael in CA" wrote in message
...
I have taken all of the exact same steps as Kim with one exception. Do you
mean to tell me that Publisher 2007 won't open a file because I changed my
printer? That would have to be the most ridiculous thing I have ever heard!
--
Michael


"Kim Bracknell" wrote:

Hi Mary,
The printers are the same. However, we have upgraded our server to Windows
SBS 2008. As a result the printers live at different network locations. This
being the case, how do I change the old Publisher file to accommodate the
new printer addresses?
Thanks,
Kim.

"Mary Sauer" wrote in message
...
Are all your publications not opening? Have you changed printers by
chance?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
As stated above, I have taken ALL recommended steps, including
downloading AND installing the hotfix as Administrator, run the
diagnostics, did a repair on office, I have the file in a folder with
full access (both network and local locations tried), turned off my AV,
even tried running Pub from safe mode, etc. So what's next?
Thx,
Kim.

"htglaser" wrote in message
...
I applied the hotfix after having this problem, and it worked like a
charm.

"JoAnn Paules" wrote:

Dumb question (sorry to ask)......Did you just download the hotfix or
did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in
message
...

I have experienced the same problems after installing Office updates.
Have
followed the procedures described including running the hotfix with
no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given
full
administrative rights to the user with "Full Control" to the files
as
well
with no success.

I will try office diagnostics next, but the fact this was a
completely
reformatted machine (due specifically to this issue) leaves me
little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you have? If
you
have
2007: Did you install the hotfix after you installed the Service
Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken ALL of
the
steps
listed and still receive the same "Publisher cannot open the
file"
error. I
can, however, open the file from Publisher 2003 but saving with
a
different
name or in a different folder do not defeat the problem. Is this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA" wrote in
message
...
My client has a a computer that receives the message "Publisher
Cannot Open
the File"

1) All other client computers on the network can open Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and
fully
patched
with same result (Publisher Cannot Open the File). Copying
files to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist

In order that my Publisher users don't have any problems opening 'ANY' files
I am going to revert to Publisher 2003 until this issue is resolved.
Cheers,
Kim.

"Michael in CA" wrote in message
...
Okay, at this point I have uninstalled Office SP2 and now all files are
opening fine, thus confirming SP2 is the cause of the issue. Furthermore,
installing the hotfix from KB972566 did not resolve the problem. I guess
at
this point I will have to wait for the next SP before installing one, or
use
the pay for support service with Microsoft.
--
Michael


"Mary Sauer" wrote:

Publisher saves all printer information with each file. There is the
chance
Publisher is looking for the printer; not finding it, and then not
opening. This
happens now and then. Select a new default printer in the Printer Folder
that is
not on the server. There are generic drivers you can install; Publisher
Image
Setter is one.


--
Mary Sauer
http://msauer.mvps.org/

"Michael in CA" wrote in message
...
I have taken all of the exact same steps as Kim with one exception. Do
you
mean to tell me that Publisher 2007 won't open a file because I changed
my
printer? That would have to be the most ridiculous thing I have ever
heard!
--
Michael


"Kim Bracknell" wrote:

Hi Mary,
The printers are the same. However, we have upgraded our server to
Windows
SBS 2008. As a result the printers live at different network
locations. This
being the case, how do I change the old Publisher file to accommodate
the
new printer addresses?
Thanks,
Kim.

"Mary Sauer" wrote in message
...
Are all your publications not opening? Have you changed printers by
chance?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
As stated above, I have taken ALL recommended steps, including
downloading AND installing the hotfix as Administrator, run the
diagnostics, did a repair on office, I have the file in a folder
with
full access (both network and local locations tried), turned off my
AV,
even tried running Pub from safe mode, etc. So what's next?
Thx,
Kim.

"htglaser" wrote in message
...
I applied the hotfix after having this problem, and it worked like
a
charm.

"JoAnn Paules" wrote:

Dumb question (sorry to ask)......Did you just download the
hotfix or
did
you install it? You need to run it as an administrator.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" wrote in
message
...

I have experienced the same problems after installing Office
updates.
Have
followed the procedures described including running the hotfix
with
no
success. Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix
after
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have
given
full
administrative rights to the user with "Full Control" to the
files
as
well
with no success.

I will try office diagnostics next, but the fact this was a
completely
reformatted machine (due specifically to this issue) leaves me
little
hope.
--
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

Michael has Publisher 2003. What version Publisher do you
have? If
you
have
2007: Did you install the hotfix after you installed the
Service
Pack?

Have you tried Office Diagnostics in the Help menu?

--
Mary Sauer
http://msauer.mvps.org/

"KB" wrote in message
...
Michael - I have exactly the same problem - I have taken
ALL of
the
steps
listed and still receive the same "Publisher cannot open
the
file"
error. I
can, however, open the file from Publisher 2003 but saving
with
a
different
name or in a different folder do not defeat the problem.
Is this
going to be
fixed by Microsoft some time soon?
Kim.

"Michael in CA"
wrote in
message
...
My client has a a computer that receives the message
"Publisher
Cannot Open
the File"

1) All other client computers on the network can open
Publisher
files just
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted
and
fully
patched
with same result (Publisher Cannot Open the File).
Copying
files to
local
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
--
Michael, Microsoft Small Business Specialist