|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
Thread Tools | Display Modes |
|
#1
May 10th, 2010, 01:28 PM
posted to microsoft.public.outlook.general
|
|||
|
|||
Outlook Crashes - AGAIN !
I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running
Windows XP and Office 2007 Pro. When I open Outlook normally I get a message saying that Outlook has encountered a problem and needs to close. If I leave a box ticked to restart Outlook I then get another message asking if i want to open it in Safe Mode... doing so will open it ok...and at least i can work on emails etc. I have tried various things 1. I've run the resetnavpane command - which allows Outlook to open properly, but then as soon as I click to create a new email message it crashes as before.. 2. I've scanned pst files... and also, as we're now using Exchange - run scanost.exe... both were coming back as clean scans. We also created a new file which has made no difference. 3. I've disabled all the add ins and then added them back in. 4. In desperation I've tried uninstalling/reinstalling Office. It was bad enough when it was just one of our pc's that had the issue, now a client who depends on his Laptop if suffering the same problem.. and its obviously something wrong within Outlook that is causing this - please help ! 
|
|
#2
May 10th, 2010, 01:41 PM
posted to microsoft.public.outlook.general
|
|||
|
|||
|
Outlook Crashes - AGAIN !
Try resetting outcmd.dat and extend.dat by renaming them to .old when
Outlook is closed; http://www.msoutlook.info/question/19 For additional solutions see; http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Keithp" wrote in message ... I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running Windows XP and Office 2007 Pro. When I open Outlook normally I get a message saying that Outlook has encountered a problem and needs to close. If I leave a box ticked to restart Outlook I then get another message asking if i want to open it in Safe Mode... doing so will open it ok...and at least i can work on emails etc. I have tried various things 1. I've run the resetnavpane command - which allows Outlook to open properly, but then as soon as I click to create a new email message it crashes as before.. 2. I've scanned pst files... and also, as we're now using Exchange - run scanost.exe... both were coming back as clean scans. We also created a new file which has made no difference. 3. I've disabled all the add ins and then added them back in. 4. In desperation I've tried uninstalling/reinstalling Office. It was bad enough when it was just one of our pc's that had the issue, now a client who depends on his Laptop if suffering the same problem.. and its obviously something wrong within Outlook that is causing this - please help !
|
|
#3
May 10th, 2010, 02:15 PM
posted to microsoft.public.outlook.general
|
|||
|
|||
|
Outlook Crashes - AGAIN !
Roady - I owe you one ! Actioned that on the pc and it worked... thank you so
much for the help Keith "Roady [MVP]" wrote: Try resetting outcmd.dat and extend.dat by renaming them to .old when Outlook is closed; http://www.msoutlook.info/question/19 For additional solutions see; http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Keithp" wrote in message ... I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running Windows XP and Office 2007 Pro. When I open Outlook normally I get a message saying that Outlook has encountered a problem and needs to close. If I leave a box ticked to restart Outlook I then get another message asking if i want to open it in Safe Mode... doing so will open it ok...and at least i can work on emails etc. I have tried various things 1. I've run the resetnavpane command - which allows Outlook to open properly, but then as soon as I click to create a new email message it crashes as before.. 2. I've scanned pst files... and also, as we're now using Exchange - run scanost.exe... both were coming back as clean scans. We also created a new file which has made no difference. 3. I've disabled all the add ins and then added them back in. 4. In desperation I've tried uninstalling/reinstalling Office. It was bad enough when it was just one of our pc's that had the issue, now a client who depends on his Laptop if suffering the same problem.. and its obviously something wrong within Outlook that is causing this - please help !
|
|
#4
May 10th, 2010, 02:17 PM
posted to microsoft.public.outlook.general
|
|||
|
|||
|
Outlook Crashes - AGAIN !
In addition to what Roady has suggested, if you can run Outlook in safe mode
then you may have a 3rd party application that integrates with Outlook that is interfering. The most likely culprits are antivirus that actively scans your incoming and outgoing email, FAX software, synch software (for a handheld), etc. You don't need to scan your email, your real time scanner will catch everything it's been updated for. What you can do is disable all your Add Ins and then enable them one by one, testing in-between, to see which one is the culprit. -- Kathleen Orland "Keithp" wrote in message ... I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running Windows XP and Office 2007 Pro. When I open Outlook normally I get a message saying that Outlook has encountered a problem and needs to close. If I leave a box ticked to restart Outlook I then get another message asking if i want to open it in Safe Mode... doing so will open it ok...and at least i can work on emails etc. I have tried various things 1. I've run the resetnavpane command - which allows Outlook to open properly, but then as soon as I click to create a new email message it crashes as before.. 2. I've scanned pst files... and also, as we're now using Exchange - run scanost.exe... both were coming back as clean scans. We also created a new file which has made no difference. 3. I've disabled all the add ins and then added them back in. 4. In desperation I've tried uninstalling/reinstalling Office. It was bad enough when it was just one of our pc's that had the issue, now a client who depends on his Laptop if suffering the same problem.. and its obviously something wrong within Outlook that is causing this - please help !
|
|
#5
May 10th, 2010, 02:54 PM
posted to microsoft.public.outlook.general
|
|||
|
|||
|
Outlook Crashes - AGAIN !
You're welcome! :-)
-- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Keithp" wrote in message ... Roady - I owe you one ! Actioned that on the pc and it worked... thank you so much for the help Keith "Roady [MVP]" wrote: Try resetting outcmd.dat and extend.dat by renaming them to .old when Outlook is closed; http://www.msoutlook.info/question/19 For additional solutions see; http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Keithp" wrote in message ... I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running Windows XP and Office 2007 Pro. When I open Outlook normally I get a message saying that Outlook has encountered a problem and needs to close. If I leave a box ticked to restart Outlook I then get another message asking if i want to open it in Safe Mode... doing so will open it ok...and at least i can work on emails etc. I have tried various things 1. I've run the resetnavpane command - which allows Outlook to open properly, but then as soon as I click to create a new email message it crashes as before.. 2. I've scanned pst files... and also, as we're now using Exchange - run scanost.exe... both were coming back as clean scans. We also created a new file which has made no difference. 3. I've disabled all the add ins and then added them back in. 4. In desperation I've tried uninstalling/reinstalling Office. It was bad enough when it was just one of our pc's that had the issue, now a client who depends on his Laptop if suffering the same problem.. and its obviously something wrong within Outlook that is causing this - please help !
|
|
#6
May 10th, 2010, 03:04 PM
posted to microsoft.public.outlook.general
|
|||
|
|||
|
Outlook Crashes - AGAIN !
Thanks for the input Kathleen, I actually had already done that with no
success - I'd disabled the antivirus, no fax software and no synch software either... the solution as Roady provided has worked a treat though. "Orland, Kathleen" wrote: In addition to what Roady has suggested, if you can run Outlook in safe mode then you may have a 3rd party application that integrates with Outlook that is interfering. The most likely culprits are antivirus that actively scans your incoming and outgoing email, FAX software, synch software (for a handheld), etc. You don't need to scan your email, your real time scanner will catch everything it's been updated for. What you can do is disable all your Add Ins and then enable them one by one, testing in-between, to see which one is the culprit. -- Kathleen Orland "Keithp" wrote in message ... I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running Windows XP and Office 2007 Pro. When I open Outlook normally I get a message saying that Outlook has encountered a problem and needs to close. If I leave a box ticked to restart Outlook I then get another message asking if i want to open it in Safe Mode... doing so will open it ok...and at least i can work on emails etc. I have tried various things 1. I've run the resetnavpane command - which allows Outlook to open properly, but then as soon as I click to create a new email message it crashes as before.. 2. I've scanned pst files... and also, as we're now using Exchange - run scanost.exe... both were coming back as clean scans. We also created a new file which has made no difference. 3. I've disabled all the add ins and then added them back in. 4. In desperation I've tried uninstalling/reinstalling Office. It was bad enough when it was just one of our pc's that had the issue, now a client who depends on his Laptop if suffering the same problem.. and its obviously something wrong within Outlook that is causing this - please help ! .
|
|
#7
May 10th, 2010, 03:34 PM
posted to microsoft.public.outlook.general
|
|||
|
|||
|
Outlook Crashes - AGAIN !
Well, you know. He's not just pretty
 -- Kathleen Orland "Keithp" wrote in message ... Thanks for the input Kathleen, I actually had already done that with no success - I'd disabled the antivirus, no fax software and no synch software either... the solution as Roady provided has worked a treat though. "Orland, Kathleen" wrote: In addition to what Roady has suggested, if you can run Outlook in safe mode then you may have a 3rd party application that integrates with Outlook that is interfering. The most likely culprits are antivirus that actively scans your incoming and outgoing email, FAX software, synch software (for a handheld), etc. You don't need to scan your email, your real time scanner will catch everything it's been updated for. What you can do is disable all your Add Ins and then enable them one by one, testing in-between, to see which one is the culprit. -- Kathleen Orland "Keithp" wrote in message ... I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running Windows XP and Office 2007 Pro. When I open Outlook normally I get a message saying that Outlook has encountered a problem and needs to close. If I leave a box ticked to restart Outlook I then get another message asking if i want to open it in Safe Mode... doing so will open it ok...and at least i can work on emails etc. I have tried various things 1. I've run the resetnavpane command - which allows Outlook to open properly, but then as soon as I click to create a new email message it crashes as before.. 2. I've scanned pst files... and also, as we're now using Exchange - run scanost.exe... both were coming back as clean scans. We also created a new file which has made no difference. 3. I've disabled all the add ins and then added them back in. 4. In desperation I've tried uninstalling/reinstalling Office. It was bad enough when it was just one of our pc's that had the issue, now a client who depends on his Laptop if suffering the same problem.. and its obviously something wrong within Outlook that is causing this - please help ! .
|
|
#8
May 10th, 2010, 03:58 PM
posted to microsoft.public.outlook.general
|
|||
|
|||
|
Outlook Crashes - AGAIN !
*blush*
-- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Orland, Kathleen" wrote in message ... Well, you know. He's not just pretty -- Kathleen Orland "Keithp" wrote in message ... Thanks for the input Kathleen, I actually had already done that with no success - I'd disabled the antivirus, no fax software and no synch software either... the solution as Roady provided has worked a treat though. "Orland, Kathleen" wrote: In addition to what Roady has suggested, if you can run Outlook in safe mode then you may have a 3rd party application that integrates with Outlook that is interfering. The most likely culprits are antivirus that actively scans your incoming and outgoing email, FAX software, synch software (for a handheld), etc. You don't need to scan your email, your real time scanner will catch everything it's been updated for. What you can do is disable all your Add Ins and then enable them one by one, testing in-between, to see which one is the culprit. -- Kathleen Orland "Keithp" wrote in message ... I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running Windows XP and Office 2007 Pro. When I open Outlook normally I get a message saying that Outlook has encountered a problem and needs to close. If I leave a box ticked to restart Outlook I then get another message asking if i want to open it in Safe Mode... doing so will open it ok...and at least i can work on emails etc. I have tried various things 1. I've run the resetnavpane command - which allows Outlook to open properly, but then as soon as I click to create a new email message it crashes as before.. 2. I've scanned pst files... and also, as we're now using Exchange - run scanost.exe... both were coming back as clean scans. We also created a new file which has made no difference. 3. I've disabled all the add ins and then added them back in. 4. In desperation I've tried uninstalling/reinstalling Office. It was bad enough when it was just one of our pc's that had the issue, now a client who depends on his Laptop if suffering the same problem.. and its obviously something wrong within Outlook that is causing this - please help ! .
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
