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#1
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Outlook will not open
I recently purchased a new computer which had a trial version of Outlook. I
purchased MSOffice XP and installed (hindsight I should have deleted trial first). Outlook will not connect to mail server, in account when test settings says "can not open outgoing email address incorrect" however I can run Outlook express and retrieve/send email. I uninstalled both trial and purchased version and reinstalled but still get same error when testing account. Another weird thing is I can open Outlook but not change view to incoming, address book, calander,etc. Any help would be greatly appreciated. |
#2
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Outlook will not open
Taco@USG wrote:
I recently purchased a new computer which had a trial version of Outlook. I purchased MSOffice XP and installed (hindsight I should have deleted trial first). Outlook will not connect to mail server, in account when test settings says "can not open outgoing email address incorrect" however I can run Outlook express and retrieve/send email. I uninstalled both trial and purchased version and reinstalled but still get same error when testing account. Start with a new mail profile. Control PanelMailShow ProfilesAdd -- Brian Tillman |
#3
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Outlook will not open
I set up a new profile and now can open Outlook and receive emails but still
can't send any emails, error -Task 'pop.windstream.net - Sending and Receiving' reported error (0x800CCC78) : 'Unable to send the message. Please verify the e-mail address in your account properties. The server responded: (53 Authentication is required to send mail as "xxxxxx.windstream.net" I checked authenication in settings but then when I tested account it would not receive email. "Brian Tillman" wrote: Taco@USG wrote: I recently purchased a new computer which had a trial version of Outlook. I purchased MSOffice XP and installed (hindsight I should have deleted trial first). Outlook will not connect to mail server, in account when test settings says "can not open outgoing email address incorrect" however I can run Outlook express and retrieve/send email. I uninstalled both trial and purchased version and reinstalled but still get same error when testing account. Start with a new mail profile. Control PanelMailShow ProfilesAdd -- Brian Tillman |
#4
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Outlook will not open
Taco@USG wrote:
I set up a new profile and now can open Outlook and receive emails but still can't send any emails, error -Task 'pop.windstream.net - Sending and Receiving' reported error (0x800CCC78) : 'Unable to send the message. Please verify the e-mail address in your account properties. The server responded: (53 Authentication is required to send mail as "xxxxxx.windstream.net" I checked authenication in settings but then when I tested account it would not receive email. It appears that for some reason, the credentials you are using in the SMTP authentication aren't being recognized. What authentication settings do you have? -- Brian Tillman |
#5
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Outlook will not open
I verified the settings were the same as in Outlook Express (I can send and
receive with Express), the error now is "Send test e-mail message: Unable to send test message. Please verify the E-Mail Address field." however the email address is correct. I tried to delete the account and add a new one but still get the same error message. PS : I really appreciate the help. "Brian Tillman" wrote: Taco@USG wrote: I set up a new profile and now can open Outlook and receive emails but still can't send any emails, error -Task 'pop.windstream.net - Sending and Receiving' reported error (0x800CCC78) : 'Unable to send the message. Please verify the e-mail address in your account properties. The server responded: (53 Authentication is required to send mail as "xxxxxx.windstream.net" I checked authenication in settings but then when I tested account it would not receive email. It appears that for some reason, the credentials you are using in the SMTP authentication aren't being recognized. What authentication settings do you have? -- Brian Tillman |
#6
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Outlook will not open
Taco@USG wrote:
I verified the settings were the same as in Outlook Express (I can send and receive with Express), the error now is "Send test e-mail message: Unable to send test message. Please verify the E-Mail Address field." however the email address is correct. I tried to delete the account and add a new one but still get the same error message. Try importing the Outlook Express account that works. -- Brian Tillman |
#7
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Outlook will not open
Taco@USG wrote:
I verified the settings were the same as in Outlook Express (I can send and receive with Express), the error now is "Send test e-mail message: Unable to send test message. Please verify the E-Mail Address field." however the email address is correct. I tried to delete the account and add a new one but still get the same error message. Oh, also make sure your firewall software is allowing Outlook to access the SMTP port. -- Brian Tillman |
#8
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Outlook will not open
OK..Getting closer, I imported Express account. Now I can send myself an
email and get it 50% of the time. I sent one and received it, sent another didn't, sent another and did. I emailed a friend and she was 50/50 also on receiving. Each time Outlook tries to "Send/Receive" I get the verify password pop-up even though I have "Remember password" checked. Any thoughts? "Brian Tillman" wrote: Taco@USG wrote: I verified the settings were the same as in Outlook Express (I can send and receive with Express), the error now is "Send test e-mail message: Unable to send test message. Please verify the E-Mail Address field." however the email address is correct. I tried to delete the account and add a new one but still get the same error message. Oh, also make sure your firewall software is allowing Outlook to access the SMTP port. -- Brian Tillman |
#9
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Outlook will not open
Taco@USG wrote:
OK..Getting closer, I imported Express account. Now I can send myself an email and get it 50% of the time. I sent one and received it, sent another didn't, sent another and did. I emailed a friend and she was 50/50 also on receiving. Each time Outlook tries to "Send/Receive" I get the verify password pop-up even though I have "Remember password" checked. Any thoughts? What OS are you using? -- Brian Tillman |
#10
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Outlook will not open
Windows XP
"Brian Tillman" wrote: Taco@USG wrote: OK..Getting closer, I imported Express account. Now I can send myself an email and get it 50% of the time. I sent one and received it, sent another didn't, sent another and did. I emailed a friend and she was 50/50 also on receiving. Each time Outlook tries to "Send/Receive" I get the verify password pop-up even though I have "Remember password" checked. Any thoughts? What OS are you using? -- Brian Tillman |
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