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#11
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Outlook 2003 does not recieve emails
Hi Brian,
I can access my mailbox using web mail service. It shows that there are 252 messages and 61 unread. I also made sure the last message in unread - I sent one to myself. I followed your instructions and the response I got from the server is that there are 0 messages awaiting download -- see screenshot at http://www.markmarek.com/pom/telnet.jpg Seems like I ended up in a deadlock. My webhosting company claim that their servers work properly and no logs show otherwise. Also, the truth is that everything was working fine prior to me getting new hard drive and reinstalling the system. Dotcanada.com also claim that because I'm able to access all my emails using web mail - that proves that their server is working fine. I don't know what to do next. There is an option to pay $35 for qualified Outlook professional to look into that, but this converted into Canadian dollars will be enough to sign up with new webhost instead. I fear that if I pay this amout to the Outlook techs and if they tell me it's all webhost servers I might have to switch right away cause I'm getting tired of it all not working already. It makes me wander though, everything was working fine, then my hard drive gets damaged so I need to replace it and reinstall, I would use the same settings I had before and it just wouldn't work. It's very unlikely dotcanada.com would make some changes to make their server not accessible just when I happen to replace my hard drive. Makes no sense. This makes me believe that the problem can't be on their end. But then again, no changes have been made to settings and I set up an account right after the software was installed. And then aftre following your steps it does seem like there is a problem with the server. I don't know anymore. Would switching webhost company make any difference? Would paying Outlook pros solve it? Why do I have to go through all these problems? Mark "Brian Tillman" wrote: Mark Marek wrote: My webhosting company provides me with web mail service which is what i currently use. Using it I can read my emails and send emails. It's just not very user friendly but at least I have something to use. After I have clicked on test Account Settings in Outlook 2003 the Microsoft Office Outlook Test Message shows in my inbox which I can see using web mail service. The test message does get delivered, just none of the messages make it to the Outlook. Also, all seems to be fine with SMTP server, using Outlook 2003 I can send messages and those are normally delivered. I have no problem sending emails, only recieving. Nothing gets downloaded in my Outlook 2003. I however use web mail service to send emails as it's easier for me to hit reply there then to copy everything into the new message created by Outlook. However, whethere sent by outlook or via web mail, it does get delivered. Web mail is currently the only means for me to check on my recieved emails, sice Outlook doesn't download anything in. I don't know what is happening to me. Let's see if the POP server will talk to you manually. Make sure there is a message waiting in the mailbox on the POP server by sending yourself a message and using hte web interface to make sure it is there awaiting download. Open a command prompt window and type telnet yourpopserver 110 (If your POP server needs another port than 110, use that port instead.) You should see a banner like this: +OK POP3 server Version XYZ@yourisp at 22-SEP-2005 10:43:13.7000 Enter user yourusername You should see something like +OK Password required for "yourusername" Enter pass yourpassword You should see +OK Username/password combination ok Enter stat You should see +OK 1 XXXXXX where "XXXXXX" is a numeric value indicating the size of the message Enter list You should see +OK 1 message (XXXXXX octets) 1 XXXXXX where "XXXXXX" is the size of the message. Finally enter quit to disconnect. If all of this shows up, then your network connection, the TCP/IP stack on your PC, and the server are working correctly. If the server tells you there are no messages, then the problem must be on the server. -- Brian Tillman |
#12
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Outlook 2003 does not recieve emails
Mark Marek wrote:
I can access my mailbox using web mail service. It shows that there are 252 messages and 61 unread. I also made sure the last message in unread - I sent one to myself. I followed your instructions and the response I got from the server is that there are 0 messages awaiting download -- see screenshot at http://www.markmarek.com/pom/telnet.jpg So, it's definitely the server's fault, obviously something running on a Unix system. Seems like I ended up in a deadlock. My webhosting company claim that their servers work properly and no logs show otherwise. But you have proof that it's not, unless the POP server you specify (the one that's looking in /home/michalik/mail/inbox) isn't really looking in the same mailbox as the one you're seeing via web. Also, the truth is that everything was working fine prior to me getting new hard drive and reinstalling the system. Dotcanada.com also claim that because I'm able to access all my emails using web mail - that proves that their server is working fine. No it doesn't. Whether or not you can access a mailbox via web has no bearing on whether or not the POP server is working. I don't know what to do next. There is an option to pay $35 for qualified Outlook professional to look into that, but this converted into Canadian dollars will be enough to sign up with new webhost instead. Have the support staff perform the exact same steps you did. DO they get the same results? If so, they now have proof their server isn't working. -- Brian Tillman |
#13
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Outlook 2003 does not recieve emails
HI Mark
I am having the same problem with my Rogers account (in Ontario). Did you ever get this resolved? "Brian Tillman" wrote: Mark Marek wrote: I can access my mailbox using web mail service. It shows that there are 252 messages and 61 unread. I also made sure the last message in unread - I sent one to myself. I followed your instructions and the response I got from the server is that there are 0 messages awaiting download -- see screenshot at http://www.markmarek.com/pom/telnet.jpg So, it's definitely the server's fault, obviously something running on a Unix system. Seems like I ended up in a deadlock. My webhosting company claim that their servers work properly and no logs show otherwise. But you have proof that it's not, unless the POP server you specify (the one that's looking in /home/michalik/mail/inbox) isn't really looking in the same mailbox as the one you're seeing via web. Also, the truth is that everything was working fine prior to me getting new hard drive and reinstalling the system. Dotcanada.com also claim that because I'm able to access all my emails using web mail - that proves that their server is working fine. No it doesn't. Whether or not you can access a mailbox via web has no bearing on whether or not the POP server is working. I don't know what to do next. There is an option to pay $35 for qualified Outlook professional to look into that, but this converted into Canadian dollars will be enough to sign up with new webhost instead. Have the support staff perform the exact same steps you did. DO they get the same results? If so, they now have proof their server isn't working. -- Brian Tillman |
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