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Unable to install KB943290 patch to upgrade Works 9 to Office 2007



 
 
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  #1  
Old February 17th, 2010, 03:41 AM posted to microsoft.public.office.setup
Ira
external usenet poster
 
Posts: 32
Default Unable to install KB943290 patch to upgrade Works 9 to Office 2007

When I try to install this:
http://www.microsoft.com/downloads/d...displaylang=en
I get a message that reads: The feature you are trying to use is on a CD-ROM
or other removable disk that is not available. Insert the 'Microsoft Works'
disc and click OK.

However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone
provide a solution?


  #2  
Old February 17th, 2010, 04:03 AM posted to microsoft.public.office.setup
Jeff Strickland
external usenet poster
 
Posts: 313
Default Unable to install KB943290 patch to upgrade Works 9 to Office 2007


"Ira" wrote in message
...
When I try to install this:
http://www.microsoft.com/downloads/d...displaylang=en
I get a message that reads: The feature you are trying to use is on a
CD-ROM
or other removable disk that is not available. Insert the 'Microsoft
Works'
disc and click OK.

However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone
provide a solution?



Do you have a partition that holds the Installation files?







  #3  
Old February 17th, 2010, 03:31 PM posted to microsoft.public.office.setup
Ira
external usenet poster
 
Posts: 32
Default Unable to install KB943290 patch to upgrade Works 9 to Office

I'm not sure. How can I check?

"Jeff Strickland" wrote:


"Ira" wrote in message
...
When I try to install this:
http://www.microsoft.com/downloads/d...displaylang=en
I get a message that reads: The feature you are trying to use is on a
CD-ROM
or other removable disk that is not available. Insert the 'Microsoft
Works'
disc and click OK.

However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone
provide a solution?



Do you have a partition that holds the Installation files?







.

  #4  
Old February 17th, 2010, 06:37 PM posted to microsoft.public.office.setup
Jeff Strickland
external usenet poster
 
Posts: 313
Default Unable to install KB943290 patch to upgrade Works 9 to Office

I'd expect a Drive D:\ in Windows Explorer that isn't a CD/DVD drive or USB
slot.



"Ira" wrote in message
...
I'm not sure. How can I check?

"Jeff Strickland" wrote:


"Ira" wrote in message
...
When I try to install this:
http://www.microsoft.com/downloads/d...displaylang=en
I get a message that reads: The feature you are trying to use is on a
CD-ROM
or other removable disk that is not available. Insert the 'Microsoft
Works'
disc and click OK.

However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone
provide a solution?



Do you have a partition that holds the Installation files?







.



  #5  
Old February 17th, 2010, 10:43 PM posted to microsoft.public.office.setup
Peter Foldes
external usenet poster
 
Posts: 3,300
Default Unable to install KB943290 patch to upgrade Works 9 to Office 2007

Ira

Contact HP for possible solution. Since it is an OEM install and Works is bundled
with the OS. The latter is the reason for your issue

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Ira" wrote in message
...
When I try to install this:
http://www.microsoft.com/downloads/d...displaylang=en
I get a message that reads: The feature you are trying to use is on a CD-ROM
or other removable disk that is not available. Insert the 'Microsoft Works'
disc and click OK.

However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone
provide a solution?



 




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