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Word document overwriting text using Palatino Linotype font
The problem:
When a user prints a word document, all the text in the document that is set to the font Palatino Linotype bunches up overwriting itself. The effect of this is that a whole paragraph will be displayed in a space where one or two charachters would normally reside. For instance, the word: Oliver would look like the o was written, then the l in the same place, then the i in the same place et cetera. For some reason text that is in bold does not get affected and it seems that only text of size 10 gets affected (that size 10 restriction is not confirmed). All the images and embedded objects seem to get displayed normally too. The act of printing seems to cause a change in the document - so it's not just a case of the print job coming out incorrectly. If wehen you print you select the properties button on the printer GUI and then OK that seems to clear the problem. I can confirm the error occurs on at least 1 workstation with XP pro installed, directed to an HP Laserjet 4100TN printer driver served by a Windows 2000 print server. The driver is the latest version and the print device has the latest HP patches applied. the error has occured on other workstations but I can't confirm whether they are all XP or 2000 Pro too - I have reports that it only happens on XP but that is heresy (=unseen by me). I suspect the problem is with the font and OS on the workstation rather than the print server. The issue is intermittent and very difficult to replicate - I have never been able to. I can't rule out the user as the cause of the problem, it seems unlikely that the user is causing it as they use the following method to send to the printer which is not their default: File - Print - OK. It is reported to occur about once a month with a frequency of about 1 in 30 documents. That is a user estimate. Palatino Linotype, size 10, is our default font - so the problem might not relate to the font rather than the application (Word) or the OS (XP) or the user (well educated computer literate Englishman). Has anyone seen this behavior before? Is there a fix? I appreciate that the description might not be great as it is like describing a picture. I have scanned an image of the fault if anyone thinks it would be useful to see I can supply. Regards. Oliver |
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