invalid product key

New Egg may not have technical support but it does have product support if you
have problems. Yours is a consumer complaint. I'd get in touch with New Egg and
explain the situation.
http://www.newegg.com/Info/ContactUs...stomer_Service

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"bryan" wrote in message
...
yes, I have double and triple, and quadruple checked the numbers, I have even
gone as far as changing the 8's to B's etc.., and as I originally stated I
read the numbers off to the microsoft rep. and they said it was a valid
number.

"JoAnn Paules" wrote:

Have you double checked those numbers? An 8 can look like a B, D's look like
0 or O, etc.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
which I did, I now have one lap top with office small business trial
version,
which I still cannot change to full.

"JoAnn Paules" wrote:

You need to find the trial version of Office Small Business, not Home and
Student. Two different critters.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
yes, the trial version was for home and student, what I didn't say was
that I
purchased two laptops and two copies of office. I completely deleted
home
and
student off of one and went online and downloaded a trial version of
small
business, possibly I missed some small part of the original trial
version?

"JoAnn Paules" wrote:

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop
with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg,
and
of
course new egg has no tech support what so ever, please help

It looks like that your systems Registry is "refusing" to release the
old serial number and whatever you do, you will not be able to install
again using your new serial number. I can only suggest that try using
MS tool (which was meant for Office 2003 NOT Office 2007) which some
people have managed to use it successfully on Office 2007. The link is
he

http://support.microsoft.com/kb/290301

When you use this utility, make sure you have selected your Office
product only - NOT any other applications!

Hope this helps.


bryan wrote:

yes, I have double and triple, and quadruple checked the numbers, I have even
gone as far as changing the 8's to B's etc.., and as I originally stated I
read the numbers off to the microsoft rep. and they said it was a valid
number.

"JoAnn Paules" wrote:



Have you double checked those numbers? An 8 can look like a B, D's look like
0 or O, etc.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...


which I did, I now have one lap top with office small business trial
version,
which I still cannot change to full.

"JoAnn Paules" wrote:



You need to find the trial version of Office Small Business, not Home and
Student. Two different critters.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...


yes, the trial version was for home and student, what I didn't say was
that I
purchased two laptops and two copies of office. I completely deleted
home
and
student off of one and went online and downloaded a trial version of
small
business, possibly I missed some small part of the original trial
version?

"JoAnn Paules" wrote:



Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...


I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop
with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg,
and
of
course new egg has no tech support what so ever, please help

If you purchased an OEM license for Microsoft Office,
then you must uninstall the current trial version of Office
and install the OEM version of Microsoft Office. If you
purchased the license only, you'll need to order the correct
installation backup media:
http://www.microsoft.com/office/back...s/default.mspx

Microsoft Office Ready Computer FAQ:
http://www.microsoft.com/office/backup/en-us/faqs.mspx

Note: The trial software is not an OEM version and will not accept
the OEM product key you have purchased. The trial version will only
accept a "retail" product key.

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"bryan" wrote:

I purchased a new laptop from new egg with vista home premium and purchased
microsoft office small business 2007 with it, they sent the laptop with vista
and trial version of office installed. I continually get the invalid product
key message even though I copy it directly off the card they sent. I have
contacted HP (who provided laptop) and they told me to contact microsoft, I
then contacted microsoft who verified the product key was valid but then
wouldn't help unless I pay them, and told me to contact new egg, and of
course new egg has no tech support what so ever, please help

I too purchased a ASUS laptop that had a Microsoft Office 2007 trial version
installed. I purchased a complete copy of Office 2007 Pro. I uninstalled
the trial version and tried to install the new legal copy but I am getting
the invalid product key error message. (Note: I also got it when I tried to
activate the trial version that was already installed using this product key
as well.) I checked the numbers and had my hubby check the numbers too of
the product key.

Help!!
Karen : (

"bryan" wrote:

I purchased a new laptop from new egg with vista home premium and purchased
microsoft office small business 2007 with it, they sent the laptop with vista
and trial version of office installed. I continually get the invalid product
key message even though I copy it directly off the card they sent. I have
contacted HP (who provided laptop) and they told me to contact microsoft, I
then contacted microsoft who verified the product key was valid but then
wouldn't help unless I pay them, and told me to contact new egg, and of
course new egg has no tech support what so ever, please help

Contact the fine folks who sold you Office.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"Karen Evans" wrote in message
...
I too purchased a ASUS laptop that had a Microsoft Office 2007 trial
version
installed. I purchased a complete copy of Office 2007 Pro. I uninstalled
the trial version and tried to install the new legal copy but I am getting
the invalid product key error message. (Note: I also got it when I tried
to
activate the trial version that was already installed using this product
key
as well.) I checked the numbers and had my hubby check the numbers too of
the product key.

Help!!
Karen : (

"bryan" wrote:

I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I have
contacted HP (who provided laptop) and they told me to contact microsoft,
I
then contacted microsoft who verified the product key was valid but then
wouldn't help unless I pay them, and told me to contact new egg, and of
course new egg has no tech support what so ever, please help

I got it from the Microsoft store! Brand new, never been opened. I think
there must be something with the laptops and the trial version loaded onto
them that is causing so much grief. Sigh....

Karen : (

"JoAnn Paules" wrote:

Contact the fine folks who sold you Office.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"Karen Evans" wrote in message
...
I too purchased a ASUS laptop that had a Microsoft Office 2007 trial
version
installed. I purchased a complete copy of Office 2007 Pro. I uninstalled
the trial version and tried to install the new legal copy but I am getting
the invalid product key error message. (Note: I also got it when I tried
to
activate the trial version that was already installed using this product
key
as well.) I checked the numbers and had my hubby check the numbers too of
the product key.

Help!!
Karen : (

"bryan" wrote:

I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I have
contacted HP (who provided laptop) and they told me to contact microsoft,
I
then contacted microsoft who verified the product key was valid but then
wouldn't help unless I pay them, and told me to contact new egg, and of
course new egg has no tech support what so ever, please help

Then you need to contact Microsoft directly. Make sure you tell them exactly
what the error message says. Posting it in these newsagroups isn't going to
Microsoft tech support. Now and then a real softie pops in but not often.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"Karen Evans" wrote in message
...
I got it from the Microsoft store! Brand new, never been opened. I think
there must be something with the laptops and the trial version loaded onto
them that is causing so much grief. Sigh....

Karen : (

"JoAnn Paules" wrote:

Contact the fine folks who sold you Office.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"Karen Evans" wrote in message
...
I too purchased a ASUS laptop that had a Microsoft Office 2007 trial
version
installed. I purchased a complete copy of Office 2007 Pro. I
uninstalled
the trial version and tried to install the new legal copy but I am
getting
the invalid product key error message. (Note: I also got it when I
tried
to
activate the trial version that was already installed using this
product
key
as well.) I checked the numbers and had my hubby check the numbers too
of
the product key.

Help!!
Karen : (

"bryan" wrote:

I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop
with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg, and
of
course new egg has no tech support what so ever, please help

Hi Karen, Just wondering how you got on with installing microsoft office. I
have also purchased an ASUS laptop and then after the trial expiring I bought
Office small business and surprise surprise it keeps telling me the product
key is incorrect. What did you do to install the softare?

"Karen Evans" wrote:

I got it from the Microsoft store! Brand new, never been opened. I think
there must be something with the laptops and the trial version loaded onto
them that is causing so much grief. Sigh....

Karen : (

"JoAnn Paules" wrote:

Contact the fine folks who sold you Office.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"Karen Evans" wrote in message
...
I too purchased a ASUS laptop that had a Microsoft Office 2007 trial
version
installed. I purchased a complete copy of Office 2007 Pro. I uninstalled
the trial version and tried to install the new legal copy but I am getting
the invalid product key error message. (Note: I also got it when I tried
to
activate the trial version that was already installed using this product
key
as well.) I checked the numbers and had my hubby check the numbers too of
the product key.

Help!!
Karen : (

"bryan" wrote:

I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I have
contacted HP (who provided laptop) and they told me to contact microsoft,
I
then contacted microsoft who verified the product key was valid but then
wouldn't help unless I pay them, and told me to contact new egg, and of
course new egg has no tech support what so ever, please help

You uninstall the trial & reboot, prior to installing your paid for version

"Bec" wrote in message
...
Hi Karen, Just wondering how you got on with installing microsoft office.
I
have also purchased an ASUS laptop and then after the trial expiring I
bought
Office small business and surprise surprise it keeps telling me the
product
key is incorrect. What did you do to install the softare?

"Karen Evans" wrote:

I got it from the Microsoft store! Brand new, never been opened. I
think
there must be something with the laptops and the trial version loaded
onto
them that is causing so much grief. Sigh....

Karen : (

"JoAnn Paules" wrote:

Contact the fine folks who sold you Office.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"Karen Evans" wrote in message
...
I too purchased a ASUS laptop that had a Microsoft Office 2007 trial
version
installed. I purchased a complete copy of Office 2007 Pro. I
uninstalled
the trial version and tried to install the new legal copy but I am
getting
the invalid product key error message. (Note: I also got it when I
tried
to
activate the trial version that was already installed using this
product
key
as well.) I checked the numbers and had my hubby check the numbers
too of
the product key.

Help!!
Karen : (

"bryan" wrote:

I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop
with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg,
and of
course new egg has no tech support what so ever, please help