Visio Viewer 2003 shows blank pages in Internet Explorer 6

Hello,

When opening a Visio .vsd file created with Visio 2002 or 2003 using
Explorer - right mouse button - open with - Internet Explorer, I
get a blank page.

Already tried the following but nothing helped:
* Uninstall/Reinstall of Visio 2003 Viewer
* Repair of Visio 2003 Viewer
* http://support.microsoft.com/kb/910349
* Install of Visio 2007 Viewer

Visio Professional 2003 is also installed on my pc, but I don't know
which was installed first: Visio or the Viewer.
But the problem appears also on pcs without Visio Pro. Currently we
have no other option than to advise our users to request that Visio
Pro is installed, but we would like to avoid that because of licensing
costs (and because most people don't need to edit Visio files anyway).

Interestingly, this problem does not occur on every pc, and the
problem started to appear only a few weeks ago. All pc configurations
should be the same, and I have no information about any differences
between pcs or anything that has changed since a few weeks (software
installation is for another department, I only do Office support).

TIA,

--
Amedee Van Gasse

On 30 mei, 09:20, Amedee Van Gasse wrote:
Hello,

When opening a Visio .vsd file created with Visio 2002 or 2003 using
Explorer - right mouse button - open with - Internet Explorer, I
get a blank page.

*snip*

Could this be related?
http://groups.google.be/group/micros...6524b5c6389d74

"This is Damodar from Microsoft Customer Support Services.
I tried to contact you but was unable to touch base. I worked further
on
this issue and was able to reproduce the issue as mentioned by you.
I could not find any resolution or work around for this issue at this
point
in time. Also I would like to let you know that the issue is related
entirely
with the Visio Viewer and its interaction with Windows XP SP2.
At this point in time I can only escalate this issue but won't be able
to
give you an assurance on the resolution because this is related to
Visio
Viewer and ideally we do not provide hot fixes for Visio Viewer, for
that
matter any viewers unless there is a major security breach."

My collegue who has a WinXPsp1 can open Visio files with IE, and I
can't - I have WinXPsp2.
I still have to veryfy other sp1/sp2 installations.

--
Amedee

*bump*
Nobody?

I found that opening a Visio file embedded as an ActiveX in an html
file works.
For example take the Visio file that the viewer installs as C:\Program
Files\Microsoft Office\Visio Viewer\1033\SAMP_HTM.HTM

----------CUT HERE----------
html

head
titleMicrosoft Visio Viewer Sample Page/title
/head

body

p
!--
If you want the Visio Viewer to autoinstall when a user navigates to
your web page,
you will want to substitute the following line for the equivalent
line below:

OBJECT classid="CLSID:279D6C9A-652E-4833-BEFC-312CA8887857"
codebase="http://download.microsoft.com/download/visiostandard2003/
vviewer/2003/w2kxp/en-us/vviewer.exe"
id="viewer1" width="100%" height="100%"
--

object classid="clsid:279D6C9A-652E-4833-BEFC-312CA8887857"
id="Viewer1" width="100%" height="100%"
param name="BackColor" value="16777200"
param name="AlertsEnabled" value="1"
param name="ContextMenuEnabled" value="1"
param name="GridVisible" value="0"
param name="HighQualityRender" value="1"
param name="PageColor" value="16777215"
param name="PageVisible" value="1"
param name="PropertyDialogEnabled" value="1"
param name="ScrollbarsVisible" value="1"
param name="SizeGripVisible" value="1"
param name="ToolbarVisible" value="1"
param name="SRC" value="SAMP_VDX.VDX"
param name="CurrentPageIndex" value="0"
param name="Zoom" value="-1"
/object
/p

/body

/html
----------CUT HERE----------

Opening SAMP_HTM.HTM with IE - works.
Opening SAMP_VDX.VDX with IE - does not work, blank page.

I could use this workaround for the very few files that are referenced
from our intranet, but most Visio files wind up in all kinds of
strange and exotic file shares, and our users should just have to
doubleclick them and have Internet Explorer open them using the Visio
Viewer.

The problem does not occur on all pcs, but we cannot find a difference
between a good and a bad box. Not even with filemon and regmon. (from
sysinternals) Service Packs, updates,... nothing seems to be a
determinating factor.

Dear lazyweb, do you have any suggestions?

--
Amedee Van Gasse

Do you know if the following update has been installed on the systems which
have the problem?

932168 MS07-020: Vulnerability in Microsoft Agent could allow remote code
execution
http://support.microsoft.com/default...b;EN-US;932168

It appears that we have another customer who is seeing problems with IE6
after installing this update. In their case, the use of IE7 solves the
problem - but our support teams were not able to reproduce the issue, so it
appears to be related to group policy / security settings in IE.

Check to see if that update is installed on a machine which currently has
the issue, and then (if you can) update to IE7 to test again.

Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.

On 15 jun, 00:30, (Barb Way) wrote:
Do you know if the following update has been installed on the systems which
have the problem?

932168 MS07-020: Vulnerability in Microsoft Agent could allow remote code
executionhttp://support.microsoft.com/default.aspx?scid=kb;EN-US;932168

It appears that we have another customer who is seeing problems with IE6
after installing this update. In their case, the use of IE7 solves the
problem - but our support teams were not able to reproduce the issue, so it
appears to be related to group policy / security settings in IE.

Check to see if that update is installed on a machine which currently has
the issue, and then (if you can) update to IE7 to test again.

Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.

Barb,

I think *I* am that customer. William Pons is handling my case.
I started the inquiry here on the newsfroups before my supervisor
instructed me to make use of our support contract.

IE7 is a solution, yes, but we cannot deploy IE7 because of several
other issues, like ActiveX functionality that is blocked, and this
would require us to rewrite hundreds of web pages.

--
Amedee

We also have the same issue with all the same symptoms.
An additional comment on this issue is that the VSD will open in IE6 if it
is on the local C: drive and not on a network or redirected folder. Checked
to see if there was an issue with long file names by creating a long path and
file name on the C: drive. The file still opens in IE6 as long as it is on
the local drive.
I have checked out the following links with no luck because they don't apply:
http://support.microsoft.com/default.aspx/kb/930524
http://support.microsoft.com/kb/820857
http://support.microsoft.com/kb/910349

The setting involved is under Tools Internet Options Advanced Security
Allow active Content to run in files on My computer.

I find this to be very unsecure and would like to see Microsoft come up with
a fix ASAP. This affects over 15000 users for us who use diagrams as part of
their daily functions.



"Amedee Van Gasse" wrote:

On 15 jun, 00:30, (Barb Way) wrote:
Do you know if the following update has been installed on the systems which
have the problem?

932168 MS07-020: Vulnerability in Microsoft Agent could allow remote code
executionhttp://support.microsoft.com/default.aspx?scid=kb;EN-US;932168

It appears that we have another customer who is seeing problems with IE6
after installing this update. In their case, the use of IE7 solves the
problem - but our support teams were not able to reproduce the issue, so it
appears to be related to group policy / security settings in IE.

Check to see if that update is installed on a machine which currently has
the issue, and then (if you can) update to IE7 to test again.

Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.

Barb,

I think *I* am that customer. William Pons is handling my case.
I started the inquiry here on the newsfroups before my supervisor
instructed me to make use of our support contract.

IE7 is a solution, yes, but we cannot deploy IE7 because of several
other issues, like ActiveX functionality that is blocked, and this
would require us to rewrite hundreds of web pages.

--
Amedee

The setting involved is under Tools Internet Options Advanced Security
Allow active Content to run in files on My computer.

I find this to be very unsecure and would like to see Microsoft come up with
a fix ASAP. This affects over 15000 users for us who use diagrams as part of
their daily functions.



"Amedee Van Gasse" wrote:

On 15 jun, 00:30, (Barb Way) wrote:
Do you know if the following update has been installed on the systems which
have the problem?

932168 MS07-020: Vulnerability in Microsoft Agent could allow remote code
executionhttp://support.microsoft.com/default.aspx?scid=kb;EN-US;932168

It appears that we have another customer who is seeing problems with IE6
after installing this update. In their case, the use of IE7 solves the
problem - but our support teams were not able to reproduce the issue, so it
appears to be related to group policy / security settings in IE.

Check to see if that update is installed on a machine which currently has
the issue, and then (if you can) update to IE7 to test again.

Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.

Barb,

I think *I* am that customer. William Pons is handling my case.
I started the inquiry here on the newsfroups before my supervisor
instructed me to make use of our support contract.

IE7 is a solution, yes, but we cannot deploy IE7 because of several
other issues, like ActiveX functionality that is blocked, and this
would require us to rewrite hundreds of web pages.

--
Amedee

Some users have found that problems introduced after installing MS07-020
are alleviated after installing MS07-058, at least for Windows 2003 Server
systems.

MS07-058 is documented at http://support.microsoft.com/kb/933729

Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.

Any updates on this?

I'm having similiar issues. Any visio doc I click on directly on my local
box come up blank. If I click on the sample .htm it works. We have about 2500
machines and mine is the only one I know of reporting this. We have MS07-020
and MS07-058 installed on our baseline.


"Barb Way" wrote:

Some users have found that problems introduced after installing MS07-020
are alleviated after installing MS07-058, at least for Windows 2003 Server
systems.

MS07-058 is documented at http://support.microsoft.com/kb/933729

Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights